Setup guide

Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide

Troubleshooting Phones

If a phone is not functioning properly, follow the steps below to check the status of the connection. Refer

to Modifying Existing Phones on page 31 and Customizing Phones and User Preferences on page 32 for

configuration assistance.

1. Check the line keys for the phone’s extension to see if it is currently registered with the

NetVanta 7100. If the extension does not appear on the line key, proceed to the next step.

Figure 65. ADTRAN/Polycom IP Phone

2. Refer to Rebooting a Phone on page 41 to manually reboot your phone. The reboot process may

take several minutes.

3. Place test calls once the phone has been rebooted to determine whether the reboot resolved the

problem.

4. If rebooting the phone did not resolve the issue, contact your NetVanta 7100 system administrator.

ADTRAN/Polycom IP phone

can support multiple

extensions and call

appearances.