Setup guide

Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide

Troubleshooting Classes of Service

A class of service (CoS) defines a set of user permissions. Each user is assigned to a defined CoS, which

determines the call types and call actions (such as conferencing, overhead paging, etc.) they are allowed to

perform from their phone. If a user or a group of users is not able to execute certain call types and/or call

actions, examine the CoS setting.

1. Navigate to the

Voice > System Setup > Classes of Service menu and select the CoS assigned to

the user(s). In this example, we will examine the

normal users CoS by selecting the blue

hyperlink

Figure 63. Classes of Service Menu