Specifications

ESI Communications Servers Sales Overview

Optional PC applications

VIP and VIP Professional

ESI’s optional VIP takes the power of Microsoft

Outlook

and adds telephone, fax

, and voice mail control. The familiar

Windows graphical user interface is intuitive and easy to learn, requiring minimal training. VIP is offered in two user

configurations: the basic VIP and VIP Professional. Each configuration is licensed independently. A license is available

for purchase to enable VIP users to upgrade to VIP Professional easily at any time.

VIP users can:

• Manage voice mail, e-mail, and faxes from the Outlook Inbox

• Organize all contacts in one convenient list

• Control the ESI 48-Key Feature Phone from a desktop PC

• Capture all inbound and outgoing calls in historical log files

• Program the phone with just a few mouse clicks

• Manage settings for optional ESI Bluetooth Voice Integration and ESI Presence Management

The VIP Professional user benefits from additional features and functional enhancements, such as:

• Enhanced graphical user interfaces (GUI) to further increase user efficiency

• Text-messaging to provide a quick method of communication between VIP Professional users

• Auto-record feature to ensure that select VIP Professional users (up to 16) never again miss recording an important call

Unlike many unified messaging offerings, VIP does not require the installation of a Microsoft Exchange

server. This

puts a powerful call and message management tool within financial reach for even smaller businesses.

Note: For more complete details, consult the VIP Sales Overview (ESI document #0450-0920). Resellers may download this

document from www.esiresellers.com (password required).

There are three other members of the VIP family of PC applications: VIP PC Attendant Console, VIP ACD, and VIP Softphone.

VIP PC Attendant Console

VIP PC Attendant Console provides expanded fields that include views of incoming calls and held calls. A Virtual

Button Window is also included to provide single-button access to as many as 400 stations, departments, mailboxes,

and speed-dial numbers, in any combination.

Note: For more complete details, consult the VIP PC Attendant Console Sales Overview (ESI document #0450-0916).

Resellers may download this document from www.esiresellers.com (password required).

VIP ACD

VIP ACD Supervisor and VIP ACD Agent make it even easier to use an ESI Communications Server’s built-in ACD.

Each version is compatible with VIP Professional and also includes features for viewing agent status. VIP ACD

Supervisor further gives the ACD manager a real-time status display of departmental performance and access to

department reports.

Note: For more complete details, consult the VIP ACD Sales Overview (ESI document #0450-0989). Resellers may download this

document from www.esiresellers.com (password required).

VIP Softphone

VIP Softphone gives a “road warrior” most capabilities of an IP Feature Phone II, right on the PC screen. It also

provides VIP Professional-level features and a choice, at purchase, of local or remote operation.

Note: For more complete details, consult the VIP Sales Overview (ESI document #0450-0920). Resellers may download this

document from www.esiresellers.com (password required).

Requires the installation of a third-party fax server software application. Also requires PRI line, which is not supported by the ESI-50L.

Not supported by the ESI-50L.