Specifications

ESI Communications Servers Sales Overview
6
Personal Caller ID
1
Assign unique Caller ID information for each station in the system, in place of the company’s leading number
identification data.
• Users’ Caller ID information can reflect assigned Direct Inward Dial (DID) numbers
• Satisfies most municipal requirements for compliance with E-911 regulations
2
• Permits “blind” Caller ID to be sent on outgoing calls
At times, it’s inappropriate for the Caller ID of the company’s main telephone number to be displayed
on a called party’s phone. For instance, if the customer is a credit consolidation firm or a collections
agency, it would not be beneficial to advertise who is calling before someone answers the phone. In
the case of human resources departments, it might jeopardize a potential new hire’s position with his current employer if
a competitor’s phone number appeared on his telephone. Likewise, attorneys and doctors’ offices may not want their
calling activities to be publicized.
When a company changes its block of DID numbers or is using DID for the first time, there is always a challenge to get
callers to learn and use the new “private lines.” Modifying the Caller ID and sending it out on all outgoing calls is a good
way to disseminate these new numbers.
From a safety perspective, it is important to let emergency response personnel know exactly who is calling for help. In large
buildings or multi-floor facilities, precious time is lost by forcing emergency personnel to search for the at-risk “911” caller.
Flexible numbering
Flexible numbering provides the means to assign extensions, mailboxes, and department numbers based on specific
customer requirements. An ESI Communications Server’s flexible numbering is separated into three parts:
1. Selecting a numbering plan template;
2. Reassigning ranges of extensions, mailboxes, departments, and speed-dial numbers (if needed);
3. Reassigning numbers for individual extensions, mailboxes, departments, and speed-dial numbers.
Customers benefit by:
• The ability to use their existing extension numbers when installing an ESI Communications Server. This reduces the
learning curve of a new system by maintaining the familiarity of the company directory. In some cases, the cost of
printing new business cards, letterhead, and other business collateral may be eliminated.
• Match a series of DID assignments with extension numbers. It’s not uncommon for a customer to have limited control
over the numerical series of DIDs assigned by the telephone company. An ESI Communications Server’s numbering
flexibility increases the convenience for both your customers and their callers.
• Extension numbers can be easily exchanged between phones. This is very helpful to businesses where personnel
change office locations frequently. An exchange of extension numbers lets each station retain his own mailbox and
greetings, Personal Dex entries, and programmable feature key programming.
Note: Additionally, those using Esi-Link (see page 9) benefit from network numbering, which allows a single numbering plan to
work across multiple Esi-Link locations, simplifying the dialing of remote locations.
(In an Esi-Link network, certain ESI Communications Server selectable numbering templates can be incompatible with
some ESI systems.)
For additional details about this information, see the Esi-Link Product Overview (0450-0214).
1
Requires the installation of a PRI digital trunk circuit.
2
Check local regulations regarding E-911 compliance.