Specifications

ESI Communications Servers Sales Overview
5
to provide call routing, real-time agent activity viewing, and on-screen displays of calls in queue and wait times. Callers
remain informed during their wait time by standard announcements that are included as part of ESI’s voice mail system.
By including ACD as a standard feature, you save the customer thousands of dollars. Be sure to make ACD a part of
your ESI recommendation on every presentation.
Verbal User Guide
™
Instant access to assistance in operating the ESI phone
1
and mailbox.
• More than 200 instructional prompts are provided
• A tutorial script explains every feature of the system
• Tutorial sessions can be suspended, and resumed at a later time
• Help can be requested while on a call
By pressing the HELP key, the user can listen to extensive spoken and displayed prompts to assist
with phone operation, voice mail features, programming instructions, and more. The Verbal User
Guide is available for use whether the user is idle or on a call. System administrators and Reseller
technicians can also use the Verbal User Guide to prompt them through infrequently-used programming changes. By
having this feature available to every extension user, your customer can save the cost of retraining his employees. As a
productivity tool, new employees come up to speed rapidly when literally, they have the key to every feature instruction.
Esi-Dex
™
Hundreds of frequently dialed phone numbers can be easily stored in Esi-Dex.
• Station Dex provides a current listing of all extension numbers
• Personal Dex includes all speed-dial entries programmed by each individual user
• System Dex is a complete list of system-wide stored speed-dial entries
• Location Dex (available when Esi-Link is installed) lists all dial access codes associated with each location within an Esi-Link
private network.
Instead of devoting several keys on the phone to access different types of speed-dialing directories,
the 48-Key Feature Phone has an ESI-DEX key just below the display. Locate and dial anyone in a
Dex using just the ESI-DEX key and the scroll keys. The instructions for using
Esi-Dex are so similar to how a mobile phone user locates and dials someone in his cell phone that it is virtually intuitive
to the ESI station user. Saving numbers to the personal Dex is just as easy. The Caller ID of an incoming call or a voice
mail message is saved to the Personal Dex with one touch of the ESI-DEX key.
By making it so easy to use, ESI assures that the user will actually get to enjoy Esi-Dex’s timesaving benefits.
Additionally, this is an excellent example of the tight integration of an ESI Communications Server and the voice mail,
which should be highlighted to the prospect.
Intelligent Call Forwarding
™2
Users can forward their calls off-premises yet view the original Caller ID information.
• Handle customer calls with confidence wherever you are, day or night
• Better time management by answering only those calls you want
• PRI digital trunk circuits are required for the operation of this feature
Most systems that permit off-premises forwarding will only send the Caller ID of the office CO line used to
patch the incoming caller with the station user. In this case, the user can’t distinguish whether the call
is actually from someone in the system or a forwarded outside caller.
An ESI Communications Server manipulates the call set-up information of the digital PRI channel to embed the original
Caller ID in place of that of the ESI Communications Server’s outgoing line indication. This allows off-premises users to
answer forwarded calls with confidence, knowing who is on the other end of the call. The Intelligent Call Forwarding
function, coupled with the “reach-me” feature of each mailbox, keeps the user in touch with the office and his customers at
all times.
Note: For more complete details, consult the Intelligent Call Forwarding Feature Overview (ESI document #0450-0674). Resellers
may download this document from www.esiresellers.com (password required).
1
Not available on the 12-Key Feature Phone or ESI Cordless Handset.
2
Not supported by the ESI-50L.