Specifications

ESI Communications Servers Sales Overview
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tenants maintain a true separation of system resources and facilities, potential conflicts for outside lines, long distance
charges, and choices of music- (or message-) on-hold are eliminated. This is particularly desired by automobile
dealerships that represent two or more lines of vehicles; each type of dealership wants to ensure that advertisements for
a competitive line are not inadvertently played to their customers on hold.
ESI Bluetooth
®
Voice Integration
Simplify and enhance communications by integrating Bluetooth-enabled cell phones and headsets with an ESI
Communications Server.
ESI Cellular Management
• Interface for Bluetooth-capable cellular phones
• Easily make or take cell phone calls on an ESI 48-Key
Digital Feature Phone or IP Feature Phone II
• Unanswered cell phone calls can route to an ESI mailbox or
cellular voice mail
• Share cell phone access as if it were an extra CO line, but
without the expense.
ESI Bluetooth Headset Interface
• Lets you “pair” an ESI 48-Key Digital Feature Phone or IP
Feature Phone II with a standard Bluetooth headset
• Allows seamless answering, origination, and termination of calls
using the Bluetooth headset
A key differentiator, ESI Bluetooth Voice Integration facilitates the use of Bluetooth-enabled cell
phones and headsets with ESI Communications Servers. Busy professionals will enjoy the
convenience of taking cell phone calls on their ESI 48-Key Digital Feature Phone or IP Digital Feature
Phone II, using ESI Cellular Management; incoming calls to the cell phone are handled by the ESI Communications
Server just as a CO trunk call would be. And the ESI Bluetooth Headset Interface permits Bluetooth headset users to
seamlessly answer, originate, and terminate ESI desktop phone calls directly from the headset.
Note: For more complete details about this product, consult the ESI Bluetooth Voice Integration Product Overview (ESI document #
0450-1173). Resellers may download this document from www.esiresellers.com (password required).
ESI Presence Management
ESI offers an innovative combination of RFID
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technology and business telephone applications
• Remote entry control with built-in doorphone
• Access control through the use of authorized electronic keys (key fobs or scan cards)
• Presence indication to show “in” and “out” status of employees on programmed DSS keys
• Personal call routing to modify the behavior of a station when the user is scanned in or out
• Access door report for tracking access to designated areas
• Optional third-party WaspTime
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software application to track, sort, and prepare employees’ attendance data for easy entry into
common business payroll software applications
Offer ESI Presence Management as a remedy for any business that needs to control access to areas
of its office. You will frequently eliminate competition and increase your chance to close the sale. When
you add the optional third-party software to your proposal, your competition will likely be forced to bring
in a third-party VAR (value-added reseller) who has expertise in the time-and-attendance field, adding additional design,
equipment, and implementation costs to their bid.
Note: For more complete details about this product, consult the ESI Presence Management Product Overview (ESI document #
0450-0794). Resellers may download this document from www.esiresellers.com (password required).
Enhanced automatic call distribution
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Manage call overload and increase customer satisfaction.
• Prioritize and route calls within designated departments for quickest possible call handling
• Agents receive up-to-the-second information on call queues and wait times
• A separate hold recall timer is provided for ACD agents, further ensuring that customer care is enhanced
• Agents can log into two separate ACD departments simultaneously
On ESI Communications Servers (except for the ESI-50L), automatic call distribution is a standard
feature. Other systems of this size require an optional (and often costly) software package to be added
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Radio frequency (RF) identification.
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Not sold by ESI. Available by direct purchase from the manufacturer, Wasp Barcode Technologies (www.waspbarcode.com).
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Not supported by the ESI-50L.