Specifications

ESI Communications Servers Sales Overview
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Features at a glance
Integrated voice mail
A full complement of practical, easy-to-use voice mail features is standard on every ESI Communications Server
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:
• Up to 128 built-in voice mail channels
• Recording at highest grade of voice quality (64-Kbit/second sampling)
• Up to 1,200 hours of voice message storage
• Support for 12 message-on-hold recordings (three pre-recorded tracks plus nine customizable recordings)
• Notification of new messages to a phone or pager
• ESI’s unique Quick Groups
™
feature to leave messages for several mailboxes at once
• ESI’s Quick Move
™
function to record conversations directly into another user’s mailbox
• Different mailbox types for customer applications (broadcast, information, cascade, Q & A, and guest mailboxes)
• Individual “reach-me” number per mailbox, with Intelligent Call Forwarding
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• Message Recycle Bin that can restore the 10 most recently deleted messages
• Virtual Mailbox Key
™
to allow easy management and monitoring of a second mailbox
Unlike most systems, an ESI Communications Server is equipped for up to 128 channels of voice mail,
standard. There is no need to balance voice mail needs at the expense of a customer’s call-handling
requirements. There are no expensive port expansion cards required, saving the customer thousands
of dollars in add-on costs over the life of the system. Plus, there is no charge for features that other manufacturers may
make available only at an additional cost, such as customizable music-on-hold recording tracks and department
announcement recording. By providing a full complement of voice mail features as a standard offering, your competition
may be required to include ancillary equipment at an extra cost to meet your proposal.
Auto attendant
Each ESI Communications Server provides rich, comprehensive auto attendant features, such as:
• 100 branches (six levels deep) for a caller-friendly answering environment
• Virtually unlimited call routing, including off-premises transfer
• Three-character dial-by-name
Multiple menus can help you design an elegant “main” company greeting.
Be careful to keep all prompts short, and ensure all instructions are clear for all callers.
Flexible conference channels
The ESI Communications Server has channels reserved exclusively for conferencing.
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• Dynamically connected in multi-party conversations up to 16 channels per conference
• Any combination of conference channels may be joined together
• Conference channels are dynamically balanced for optimum audio performance
Since the reserved conference channels can be used in any combination, the customer always has the
flexibility to add parties, even during a conference call. There is no need to sign up for an expensive
conferencing service or purchase a separate third-party conference bridge device. By balancing the
conference channels, optimum audio performance
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is achieved for all parties.
Shared-office tenanting
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Multiple businesses can share a common telephone system.
• Private or dedicated outside lines by line groups
• Distinctive incoming ring assignments per tenant
• Separate auto attendant greetings and branches
• Individual “dial 0” operators, music-on-hold sources, and paging zones
• Unique day/night modes of operation
Professional offices on the same floor of an office building will find shared tenanting an attractive
alternative to purchasing their own system. Examples include doctor offices or law firms. Because all
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For specific capacities, refer to “Facts and figures,” page 2.
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Installation of PRI digital circuit required for Intelligent Call Forwarding feature.
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Digital trunks are recommended when joining the maximum of 16 parties in a single conference.
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Not supported by the ESI-50L.