System information

960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com
- 8 -
1.8
Incomplete Inbound
Calls
Verify proper call progress
tones are provided and
proper call teardown for
incomplete inbound calls.
Pass
Note 1: The NetVanta system sends a 503 (Service Unavailable) message to EtherSpeak, resulting in
system message: “The number you have dialed is not in service”.
2.0 Media and DTMF Support
ID
Name
Description
Results
2.1
Media Support – ShoreTel
Phone to NetVanta
Verify call connection and audio path
from a ShoreTel phone to an external
destination through the NetVanta
system using all supported tones with
both sides set to a common codec.
Pass
2.2
Media Support – SIP
Reference to NetVanta
Verify call connection and audio path
from a SIP reference phone to an
external destination through the
NetVanta system using all supported
tones with both sides set to a common
codec.
Pass
2.3
Codec Negotiation
Verify codec negotiation between
NetVanta and EtherSpeak with each
side configured for a different codec.
Pass
2.4
DTMF Transmission
Verify DTMF transmission per
RFC2833 for calls placed through the
NetVanta System.
Pass
2.5
Auto Attendant Menu
Verify that inbound calls are properly
terminated on the ShoreTel Auto
Attendant menu and that you can
transfer to the desired extension.
Pass
2.6
Auto Attendant “Dial by
Name”
Verify that inbound calls are properly
terminated on the ShoreTel Auto
Attendant menu and that you can
transfer to the desired extension using
the “Dial by Name” feature.
Pass
2.7
Auto Attendant menu
checking Voice Mail mailbox
Verify that inbound calls are properly
terminated on the ShoreTel Auto
Attendant menu and that you can
transfer to the Voice Mail Login
Extension.
Pass
3.0 Performance and Quality of Service
ID
Name
Description
Results
3.1
Voice Quality Service Levels
Verify the NetVanta System
can provide a voice quality
SLA across the WAN from
the customer premises.
Pass
3.2
Capacity Test
Verify the service provider
interface can sustain
Pass