System information

960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com
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4.0 Enhanced Services and Features
ID
Name
Description
Results
4.1
Caller ID Name and Number –
Inbound
Verify that Caller ID name and
number is received properly.
Pass
4.2
Caller ID Name and Number –
Outbound
Verify that Caller ID name and
number is sent properly.
Pass
4.3
Hold
Verify successful hold and resume of
a connected call.
Pass
4.4
Call Forward
Verify outbound calls that are being
forwarded are redirected and
connected to the appropriate
destination.
Pass
4.5
Call Transfer – Blind
Verify a call connected to the
ShoreTel phone can be transferred
to an alternate destination.
Pass
4.6
Call Transfer – Consultative
Verify a call connected to the
ShoreTel phone can be transferred
consultatively to an alternate
destination.
Pass
4.7
Conference – ad hoc
Verify successful ad hoc conference
of three parties.
Pass
4.8
Inbound DID / DNIS
Verify the NetVanta System provides
inbound “dialed number information”
and is correctly routed to the
configured destination.
Pass
4.9
Outbound 911
Verify that outbound calls to 911 are
routed to the correct PSAP for the
calling location and that caller ID
information is delivered.
Pass
4.10
Operator Assisted
Verify that 0+ calls are routed to an
operator for calling assistance.
Pass
4.11
Inbound / Outbound call with
Blocked Caller ID
Verify that calls with Blocked Caller
ID route properly and the answering
phone does not display any Caller ID
information.
Pass
4.12
Inbound call to a Hunt Group
Verify that calls route to the proper
Hunt Group and are answered by an
available hunt group member with
audio in both directions.
Pass
4.13
Inbound call to a Workgroup
Verify that calls route to the proper
Workgroup and are answered
successfully by an available
workgroup agent with audio in both
directions.
Pass
4.14
Inbound call to DNIS / DID
and leave a voice mail
message
Verify that inbound calls to a user, via
DID / DNIS, routes to the proper user
mailbox and a message can be left
with proper audio.
Pass
4.15
Call Forward – “FindMe”
Verify that inbound calls are
forwarded to a user‟s “FindMe”
destination.
Pass