Installation guide

Warranty and Customer Service NetVanta 2000 Series Hardware Installation Guide
6 © 2004 ADTRAN, Inc. 61202361L2-34B
Warranty and Customer Service
ADTRAN will repair and return this product within the warranty period if it does not meet its published
specifications or fails while in service. Warranty information can be found at: http://support.adtran.com
(Click on Warranty and Repair Information, under Support.)
Product Registration
Registering your product helps ensure complete customer satisfaction. Please take time to register your
products on line at http://support.adtran.com
. Click on Service/Support and then on Product Registration
under Support.
Product Support Information
A return material authorization (RMA) is required prior to returning equipment to ADTRAN. For service,
RMA requests, training, or more information, use the following contact information:
Repair and Return
If you determine that a repair is needed, please contact our Customer and Product Service (CaPS)
department to have an RMA number issued. CaPS should also be contacted to obtain information
regarding equipment currently in house or possible fees associated with repair.
Identify the RMA number clearly on the package (below address), and return to the following address:
Pre-Sales Inquiries and Applications Support
Your reseller should serve as the first point of contact for support. If additional pre-sales support is needed,
the ADTRAN Support web site provides a variety of support services such as a searchable knowledge
base, latest product documentation, application briefs, case studies, and a link to submit a question to an
Applications Engineer. All of this, and more, is available at:
When needed, further pre-sales assistance is available by calling our Applications Engineering
Department.
CaPS Department [phone]
ADTRAN Customer and Product Service
901 Explorer Blvd. (East Tower)
Huntsville, Alabama 35806
RMA # _____________
http://support.adtran.com
Applications Engineering [phone]