Quick Start Guide

Troubleshooting
Base troubleshooting steps:
Front LED light The base is trying to... What you should do...
The light on the front of the base is
flashing/alternating
yellow / green.
The base is online, but is not
connected to the server.
Please contact Technical Support at
877-725-3838.
The light on the front of the base is
flashing/alternating
yellow / red.
The base is trying to connect to
the internet, failed to connect,
and is trying to connect again.
Ensure your home Internet is working.
If the Internet is working and the light
does not return to solid green, please
reset the base, press and release the
red reset button in the back of the base.
If the issue remains, contact Technical
Support.
The light on the front of the base
flashing/alternating
white / blue.
The firmware is updating.
The light should return to green
within approximately 15 minutes. If
the light does not return to green,
please contact Technical Support.
The light on the front of the base
flashing yellow.
A device is faulted, lost, or has a
low battery and the system is
not ready to arm.
Close the door or window that is
open, or address any other
faulted or troubled devices.
Note: Troubleshooting steps may take a few extra minutes.
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