Quick Start Guide

False alarm prevention
Your system is CP-01 Certified for False Alarm Reduction. This means we have designed our system with features and
best practices to help you reduce the number of false alarms.
There are many ways to avoid triggering false alarms. When your alarm is sounding, there are a few options for you
to choose from, depending on the scenario. You can turn off these settings; however, doing so will trigger an increased
number of false alarms.
Abort window time: You have 30 seconds to enter the correct user code, which will allow you to cancel and
disarm the alarm, due to there being an extra delay known as the abort window delay. If the alarm has already
been triggered and a siren is sounding, you can enter your user code during this next
30-second window, and no alarm will be sent to the monitoring center.
Note: You may change the abort window time in your system settings.
Fire alarm verification: After a loud smoke or CO detector siren triggers your fire safety sensors, the system
will check twice within 60 seconds to ensure that the siren is still sounding before dispatching a signal to
get help. This gives you the opportunity to silence an alarm triggered by burning food,
for example, and avoid a false alarm.
Exit error: Exit error occurs if a sensor is tripped when the exit delay time expires, for example, if you do not
close the door completely when leaving your home. The entry delay time will start immediately, giving you the
chance to disarm the system before an alarm is sent to the monitoring center with an exit error.
Auto Arm Stay: If you arm the system in Away mode and do not exit through a monitored entry point, then
the system will automatically default to Stay mode to prevent false alarms from motion sensors.
Practice mode — 7-day practice period: When you first set up your new security system, you are placed
within a 7-day practice period, which serves as a learning opportunity for you. This will ensure that you can
practice using your system and make mistakes without worrying about the police showing up for false alarms.
After this 7-day period, as long as all permit requirements are met, you will be placed in
full-monitoring mode by the monitoring center to ensure that your home is protected.
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