Quick Start Guide
User codes & keychains
Blue by ADT allows for multiple user codes, which allows you to keep track of who arms and disarms your system.
• Master user code: You will only have one 4-digit master user code, which gives you complete access to your
entire system. Protect this code, and do not share it with others.
• Users: Invite your friends and family and keep track of who arms and disarms your system. Users will be invited via
email and set their own login password, security question, and can manage their notifications under
My profile. As the master user, you may invite any of the following user types to your system:
• Admin users get full access to all platforms and functionalities except billing.
• Standard users have access to monitoring, controlling, and limited settings management.
• Basic users can only arm/disarm.
• Duress users have a code to disarm the system and dispatch police. You may only have one
duress code, which is shared by all to trigger a duress police dispatch.
Your keychain remotes are the only arm and disarm method which does not require a code. If you lose a keychain
remote, do not worry. You can easily remove it from the system using the app or web portal to disable access and keep
your home secure.
Panic & duress
Your system includes a panic button to be used in case of an emergency inside your home. This panic button will
immediately notify the monitoring center to automatically dispatch emergency services to help you without delay. The
panic button can only be selected when you are at home.
To trigger the panic button:
• Smart Home Hub keypad: Press and hold the star (*) and pound (#) buttons at the same time for two seconds
• Entry keypad: Press the star (*) and pound (#) buttons at the same time and hold for
two seconds.
• Keychain remote: Press and hold the star (*) and STAY buttons at the same time for two seconds.
• Duress code: There is also an option where you can set up a special duress code (different from your
user codes), to be used when you feel threatened by someone forcing you to disarm from inside your home. When
you enter the code, the alarm will not sound, but a special duress message is sent to the monitoring center, and
emergency services will respond appropriately.
• To create a duress code, select Menu > Users > + to add, and select Duress User.
Create a duress user with a unique 4-digit duress code and then press Add User.
Note: The panic button and duress codes should only be used in an emergency. There is no option to cancel dispatch if you
are not in an emergency. This will be treated like a false alarm by your local municipality and police department.
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