System User’s Manual BHS-3000C
Consumer Information FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications.
Industry Canada NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Table of Contents Consumer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii FCC Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Bypass a Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turn the Door Chime On or Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General Use of the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security Passwords and Keypad Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alarms and Emergencies. . . . . .
Welcome Thank you for choosing an ADT security system. We appreciate your business. To get the most from the easy-to-use ADT security system, please take the time to read this manual. It describes the components of the system and tells you how to use the keypad. It also tells you what to do in the event of an alarm. Please also be sure to read your Customer Emergency Information Schedule so that you will have a clear understanding of ADT procedures should you experience an alarm event.
How to Avoid False Alarms Numerous false alarms can affect the quality of your monitoring service. They can also result in fines from your local municipality. To avoid false alarms, follow these simple tips: 1. B e sure that everyone at your protected location knows how to use the alarm system. Everyone should know a Security Password (formerly known as a Master Code Word or Personal Identification Code [PIC]), as well as a keypad code. 2.
The ADT Home Security System Standard Equipment The master control panel is housed in a metal box. It is typically mounted in an out-of-the-way location, such as a closet. The master control panel processes the information sent to it by the system’s sensors and keypad. It also contains a battery that allows the system to operate during a power failure. When an alarm occurs, the master control panel sends a message over the telephone line to an ADT Customer Monitoring Center.
Standard Equipment, cont’d. A motion detector is mounted on the wall inside your home. This sensor can detect when there is movement within its field of view. If the system is on when this happens, an alarm signal goes to an ADT Customer Monitoring Center. Motion Detector The siren is a small plastic box mounted inside your home. When an alarm occurs, the siren sounds a warning designed to frighten off intruders. The siren may also sound when you use some of the Siren system’s special features.
Optional Equipment This device detects both smoke and dangerously high temperatures. It is mounted in a central location of the house on the ceiling. Smoke/heat detectors are not available for commercial installations. Smoke/Heat Detector The heat sensor detects when the temperature nearby is dangerously high. It is mounted in a central location of the house on the ceiling. Heat sensors are not available for commercial installations.
Optional Equipment, cont’d. This device detects carbon monoxide, an odorless, poisonous gas. Improperly maintained appliances such as hot water heaters can produce carbon monoxide. Carbon Monoxide Detector Optional Features The optional Pager/Latchkey feature notifies you that your children have arrived home safely when you are away. When your child turns the system on or off, you receive a page on your pager. You can also receive pages for other system events, like alarms or pager/latchkey loss.
7 Press in case of a crime in progress Call 911 first, if possible EMERGENCY POLICE key Press in case of a medical emergency Call 911 first, if possible EMERGENCY MEDICAL key Press in case of fire Call 911 first, if possible EMERGENCY FIRE key Lights when the system is on ON light READY light CANCEL key Press, then enter your keypad code to turn off an accidental alarm Lights when the system is ready to turn on Allows OPTIONS key STATUS DISPLAY POP-UP ZONE CARD Standard Keypad Instructs sy
ON light 8 Press in case of a crime in progress Call 911 first, if possible EMERGENCY POLICE key Press in case of a medical emergency Call 911 first, if possible EMERGENCY MEDICAL key Press in case of fire Call 911 first, if possible EMERGENCY FIRE key Lights when the system is on Press, then enter your keypad code to turn off an accidental alarm CANCEL key OPTIONS key Allows you to test, customize and get information about the system Instructs system to sound an alarm when a protected door is
The Parts of the Keypad, cont’d.
Emergency Keys If you are home when a police, medical or fire emergency arises, you can alert an ADT Customer Monitoring Center of your situation with the single press of an emergency key. The system does not need to be on. (Not all emergency buttons are available to all commercial customers.) Call 911 First If your community provides 911 emergency service and you are able to reach a telephone during the emergency, ADT recommends that you call 911 before pressing the emergency key.
Using the Keypad The ADT security system in your home may have a Standard keypad or a Premium keypad. Both types of keypads can be used to turn the system on or off, or to test or customize it. For some procedures, the keypads’ commands are slightly different. In those cases, this manual contains two sets of instructions, like those shown below. If you are using a Standard keypad, follow the instructions on the left. If you are using a Premium keypad, follow the instructions on the right.
Keypad Codes When the system is installed, you select a three- or four-digit code number that you will use to arm and disarm the system. This is your keypad code. You can also create a separate keypad code for anyone who needs access to your home (see page 23 for more information). You can change your keypad code and add or delete additional codes whenever you like, using the keypad.
Turning the System On The Four “On” Modes You can arm the ADT security system using four different modes: 1. 2. 3. 4. Normal mode Motion Off mode Motion Off/Instant mode Instant mode The illustration below helps you choose which mode to use.
Turning the System On in Normal Mode 1. Close all of the doors and windows, and make sure that the message window reads READY or the READY light is lit (if not, see page 16). 2. Press the ON key. The ON light begins to blink, telling you that the system is on and that the exit delay has begun. The Premium keypad displays the number of seconds left in the exit delay. 3. Exit promptly. You must leave the building before the delay ends.
Turning the System On in Motion Off/Instant Mode 1. Close all of the doors and windows, and make sure that the message window reads READY or the READY light is lit (if not, see page 16). 2. Press the ON key. 3. Press the MOTION OFF key. MOTION OFF INSTANT 4. Press the INSTANT key. T he ON light turns on. The Premium keypad reads ON, MOTION OFF and INSTANT. The Standard keypad’s ON, MOTION OFF and INSTANT lights are lit.
Turning the System On When It Is Not Ready If the system is not ready to turn on, you will get a “not ready” message. This message could mean, for example, that one of the protected windows in your house is open. If you have a Standard keypad, the READY light is off. If you have a Premium keypad, the message window reads NOT READY. If you press the ON key when the system is not ready to turn on, the keypad sounds an error tone and the system does not turn on.
Standard Keypad Premium Keypad 7. I f the READY light does not turn on, see the Frequently Asked Questions at www.MyADT.com, or call Customer Care at 800.445.0872 for further assistance in correcting the not-ready condition. 5. If the message window reads NOT READY, see the Frequently Asked Questions at www.MyADT.com, or call Customer Care at 800.445.0872 for further assistance in correcting the not-ready condition. 8. T o turn the system on, you must first turn off the zone that is not ready to arm.
Turning the System Off Turning the System Off When No Alarms Are in Progress 1. Enter through a designated entry door. The keypad sounds a tone to remind you to turn the system off. The ON light blinks. 2. Turn the system off by entering your keypad code. CODE o prevent an alarm, you must enter your code before the entry T delay ends. See page 12 to reference the Entry Delay Time programmed in your system. Once the system is off, the ON light goes out.
Turning the System Off Without Canceling an Alarm If you wish to turn off the system and report an alarm to ADT: 1. Enter the building through a designated entry door. The Premium keypad’s message window reads ALARM. The siren sounds, and the ON light is lit. CODE 2. Enter your keypad code. The keypad beeps. Wait for ADT to call. Be prepared to give the ADT Customer Monitoring Representative your verbal Security Password. Do not use the telephone if you intend to cancel the alarm.
Turning the System Off after an Alarm Occurs in Your Absence If there was an alarm at your house while you were away and the sirens are no longer sounding: 1. Enter the building through a designated entry door. The ON light blinks. The sirens and speakers are silent. The Premium keypad shows the numbers of the zones in alarm, and its message window reads ALARM. CODE 2. Enter your keypad code to turn the system off. The keypad beeps once every three seconds.
System Options The system has five options: 1. 2. 3. 4. 5. Bypass Door chime Additional keypad codes Alarm memory Test This section describes each of these options. Bypass a Zone When you bypass a zone, the system ignores it. Use this feature whenever you want to turn the system on, but leave off a particular sensor. The bypass is automatically canceled when you turn the system off. To bypass a zone: Standard Keypad Premium Keypad 1. Press the OPTIONS key until the message reads BYPASS, ENTER ZONE #.
Turn the Door Chime On or Off When you turn the door chime on, the keypad beeps if a protected door or window is opened while the system is turned off. To turn the chime on or off: Premium Keypad Standard Keypad 1. Press the OPTIONS key until the message window reads DOOR CHIME, ENTER CODE. 1. Press the OPTIONS key. 2. P ress the 2 key. The ENTER CODE light blinks. 2. Enter your keypad code. The keypad beeps. The message window reads READY, DOOR CHIME. 3. E nter your keypad code.
Create an Additional Keypad Code You can assign different keypad codes to the members of your family or to people who need temporary access to your home. Housekeepers, guests and house sitters can all be given their own keypad codes. You can assign as many as 91 codes, but for your security, you should limit the number of codes you assign and delete any that are not in use. To assign a new keypad code: Standard Keypad Premium Keypad 1. Press the OPTIONS key. AUXILIARY CODES ENTER MASTER CODE 2.
Delete a Keypad Code If you wish to delete a keypad code: Standard Keypad Premium Keypad 1. Press the OPTIONS key. 1. Press the OPTIONS key until the message window reads AUXILIARY CODES, ENTER MASTER CODE. AUXILIARY CODES ENTER MASTER CODE 2. Press the 3 key. The ENTER CODE light blinks. AUX CODE KEYPAD CODE 3. Enter your keypad code. T he keypad beeps. The ENTER USER # light blinks. USER NUMBER 4. Enter the number of the user whose code you wish to delete. The keypad beeps.
System Testing You can test the components of the system—the sirens, the telephone hookup and the sensors—without causing a false alarm. This section describes how you can be sure that the system is functioning properly. Important Notice: Test Monthly Your Residential Services Contract (or Small Business Contract) requires you to conduct these tests at least once a month. Weekly testing is recommended.
Testing All Burglary Sensors This test helps to ensure that the system’s burglary sensors are working properly. No alarm signal is sent to ADT’s Customer Monitoring Centers. Standard Keypad Premium Keypad 1. Make sure there is nothing moving near the motion detector and that the READY light is on. (If it is not, see page 29.) 1. M ake sure there is nothing moving near the motion detector and that the message window reads READY. (If it does not, see page 29.) 2. Press the OPTIONS key. 2.
Premium Keypad Standard Keypad 7. If you do not hear the siren blast, call ADT at 800.445.0872. 6. If you do not hear the siren blast, call ADT at 800.445.0872. 8. When you have finished, press the CANCEL key. 7. When you have finished, press the CANCEL key. Testing the Smoke Detector The smoke detector can be tested without sending an alarm signal to ADT. Call ADT Customer Care at 800.445.0872 for assistance.
Premium Keypad Standard Keypad 1. Close all doors and windows.Make sure that the READY light is on. (If it is not, see page 29.) 1. Close all doors and windows. Make sure the message window reads READY. (If it does not, see page 29.) 2. Press the OPTIONS key. 2. Press the OPTIONS key until the message window reads DOOR CHIME. 3. Press the 2 key. 3. Enter your keypad code. The message window reads READY DOOR CHIME. 4. Enter your keypad code. The READY and the CHIME lights turn on. 5.
Testing with Not Ready Zones If the system is not ready to test, the message window reads NOT READY, or the READY light is off. Do the following: Standard Keypad Premium Keypad 1. O bserve which zone number is displayed. This is the zone that is not ready. 1. Press the OPTIONS key. 2. Press the 7 key. READY 2. Refer to the Pop-Up Zone Card to verify the location of the zone. 3. Observe which zone number is displayed. This is the zone that is not ready. 3.
Trouble Messages You will get a trouble message if the system loses power, if it cannot reset the smoke detector, or if it cannot contact an ADT Customer Monitoring Center. Standard Keypad 1. If the TROUBLE light is on, press the OPTIONS key, then the 9 key. One of the keypad’s zone lights blinks; compare it to the following table.
No AC Power Indication What it means: The electrical power to the system has been interrupted. Instead, the system is drawing power from its backup battery. The battery can provide power to the system for up to four hours. What to do: 1. If you have no power to your home, wait for the electrical power to be restored. Once this happens, the system automatically switches back to its electrical source. The backup battery recharges for the next 24 hours. 2.
Low Battery Indication What it means: The system’s backup battery is low. If there has not been a power outage at your home recently, call ADT Customer Care at 800.ADT.ASAP (800.238.2727) for assistance. If there has been a recent power failure, follow these instructions: 1. If you wish to silence the keypad’s beeping, press the CANCEL key. 2. Once power to your home is restored, wait 24 hours for the battery to recharge. 3.
Communication Problem Indication What it means: The system was unable to send an alarm or test signal to the ADT Customer Monitoring Center. What you’ll notice: The keypad beeps four times per minute. If you have a Premium keypad, the message window reads: CP TROUBLE, CALL 800.445.0872. 1. To silence the keypad’s beeping, press the CANCEL key. 2. Check your telephone for a dial tone. If there is no dial tone, remove the dialer cable from the telephone jack.
Line Cut Indication (Optional Feature) What it means: The telephone service to the security system has been interrupted. The system cannot send an alarm signal to ADT’s Customer Monitoring Centers. What you’ll notice: Less than one minute after the line cut occurs, the siren sounds or the keypad beeps, depending on whether the system is on or off. 1. To silence the keypad’s beeping, press the CANCEL key. 2. If the siren is sounding, silence it by entering your keypad code. 3.
Upload/Download Failure A problem occurred when ADT attempted to change or read the system’s programming over the telephone line. Call ADT Customer Care at 800.445.0872 for assistance. Zone Trouble Indication What it means: A trouble indication on a zone condition would arise if, for example, the smoke detector is dirty or in need of adjustment. It could also occur if a sensor has a defective part or a broken wire. 1. To silence the keypad’s beeping, press the CANCEL key. 2.
Keypad Not Working (Speaker Clicks) Should the system’s keypad become inoperative, the speaker sounds two short clicks every three seconds. If you notice the speaker is clicking repeatedly, call ADT Customer Care at 800.445.0872 to arrange to have the keypad serviced. If the system has a second keypad that is operating normally, you can stop the clicking sound by pressing the CANCEL key.
Cleaning the Smoke Detector If you had a smoke/heat detector installed, you should clean it once every three months. You should also clean it if smoke or dust triggers an alarm. Vacuum once every three months Vacuum the smoke detector vents using a crevice attachment. Do not remove the cover. If You Trigger an Alarm While Cleaning the Detector If the dust from your vacuum cleaner triggers an alarm and the siren sounds, do the following: 1. Enter your keypad code. 2. Press the CANCEL key. 3.
Service the Detector Every Two Years Every two years, you should contact ADT Customer Care to schedule a visit to service the smoke detector. During this call, ADT performs a more thorough cleaning and testing of the detector. Setting the Clock The numeric display of the Premium keypad may show the time of day. You do not need to set the clock; it adjusts itself automatically every few months.
F ind at least two ways to escape from each room. One will be the door leading to the normal exit. Another may be a window that opens easily. If the window is far above the ground, you may need to install an escape ladder nearby. Identify a place outdoors where everyone will meet after leaving the building. 2. Review the escape plan with everyone who lives in your home and practice escape procedures. 3. To increase the time you will have to escape a fire, sleep with your bedroom door closed.
Questions and Answers Visit the Frequently Asked Questions page of www.MyADT.com for more answers to the questions you may have about the ADT security system. General Use of the System 1. H ow can I avoid false alarms? Take a look at the tips on page 2. If you have any further questions, you can visit the False Alarm Reduction page on ADT.com (www.ADT.com/home-security/learning-center/security-topics/false-alarm-reduction). 2. D o I need an alarm permit? Alarm permit ordinances vary from area to area.
Security Passwords and Keypad Codes 1. C an my Security Password/PIC be changed? Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you prefer to change your password by mail, the same person who signed the Residential Services or Small Business Contract must send a written request to ADT before the Security Password can be changed.
Alarms and Emergencies 1. I f there is an alarm, does the system reset? Yes. As long as there are no additional alarms after the system stops sounding, the system resets itself approximately five minutes later. However, if a fire alarm is activated, the siren will sound continuously until you enter your keypad code. 2. W hat happens if my telephone line is cut? If you purchased the optional Line Cut feature, the siren sounds or the keypad beeps within about a minute of the time the line was cut.
Financial Questions 1. W ho pays false alarm fines? Because the vast majority of false alarms are outside of ADT’s control, we require you to be responsible for all of your false alarm fines. 2. W hat if I move within the initial term of my contract? You may have your monitoring service transferred to another residence, provided you are moving to an area where we offer service and you pay the applicable move charge.
Repairs and Upgrades 1. C an I make an appointment for a service call? Our service center schedules service calls for the morning or afternoon of a specific day. Morning service calls occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 p.m. 2. C an I have additional equipment installed at a later date? Yes, additional equipment may be installed. You will be charged for the installation and for the service call.
Important Notices UL Information This system is capable of providing either Grade A or Grade B service for residential burglary. If configured to Grade B, performance of a weekly test as indicated in this manual is necessary. Contact ADT for more details on your particular installation. Accessories that do not bear the UL mark have not been investigated with this system by Underwriters Laboratories, Inc.
License Information: AL Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery 36116, (334) 264-9388; AK 37950, 5520 Lake Otis Pkwy., Anchorage, AK 99507; AR E20120041, Regulated by Arkansas Bd. of Private Investigators & Private Security Agencies, #1 State Police Plaza Dr., Little Rock 72209, (501) 618-8600; AZ ROC 279591; CA ACO7155, 974443; PPO17232; alarm company operators are licensed and regulated by the Bureau of Security & Investigative Services, Dept.
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If you have any questions about the ADT Security System, visit www.MyADT.com or call the ADT Customer Care team at 800.445.0872. We are here to answer your questions 24 hours a day, seven days a week. ©2012 Honeywell International Inc.
