User Guide SBG1000 Wireless Cable Modem Gateway
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT. CAUTION: TO PREVENT ELECTRICAL SHOCK, THIS EQUIPMENT REQUIRES A GROUNDING CONDUCTOR IN THE LINE CORD.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Place this equipment on a stable surface. Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Basic Configuration . . . . . . . . . . . . . . . . . 31 Easy Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Starting the SBG1000 Setup Program . . . . . . . . . . . . 32 Network Connection Types . . . . . . . . . . . . . . . . . . . . . .
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless Pages in the SBG1000 Setup Program . . . . . 77 Wireless > STATUS Page . . . . . . . . . . . . . . . . . . . . 78 Wireless > NETWORK Page . . . . . . . . . . . . . . . . . . 79 Wireless > SECURITY — basic Page . . . . . . . . . . . 81 Wireless > SECURITY — advanced Page . . . . . . . . 82 Wireless > STATISTICS page . . . . . . . . . . . . . . . . .
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Overview Thank you for purchasing a Motorola® SURFboard® Wireless Cable Modem Gateway SBG1000 for your home, home office, or small business/enterprise.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Home networking enables you to access and move information between two or more computers in your home or business. Your home network connects to the cable TV system and enables you to connect to the Internet or other networks connected to the Internet. The SBG1000 acts as the central connection point between your computers and the Internet.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Powerful Features in a Single Unit An SBG1000 combines high-speed Internet access, networking, and computer security for a home or small-office LAN. An SBG1000 provides: • An integrated high-speed SURFboard cable modem for continuous broadband access to the Internet and other online services, with much faster data transfer than traditional dial-up or ISDN modems.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Sample LAN The LAN shown in the sample SBG1000 hybrid network diagram contains the following devices, all protected by the SBG1000 firewall: • A printer connected to the print server through the parallel connection • A PDA connected through the wireless connection • One desktop Macintosh on a wireless connection • One desktop PC on a wireless connection usi
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Optional Accessories Accessories available for the SBG1000 include wireless adapters and an external high-gain diversity antenna. While any WiFi-compliant client products will work with the SBG1000, Motorola has optional accessories available for use with the SBG1000.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB The Motorola ANT11b External Diversity Antenna increases wireless LAN performance and coverage, even in obstructed locations.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Front Panel The front panel provides indicator lights: 1 2 3 4 5 6 7 8 9 10 11 12 13 Front-panel top section lights Key Light Flashing 1 RX (Receive) Scanning for a receive (downstream) The downstream channel is connected channel connection 2 TX (Transmit) Scanning for a send (upstream) channel connection The upstream channel is connected 3 LNK (
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Front-panel bottom section lights Key Light Flashing On 5 Data transfer to printer Printer is connected 6 Wireless activity Wireless feature is functioning normally 7 USB activity There is a proper USB connection 8 Activity Ethernet activity on the port 9 10 100 None Indicates the LAN connection speed: • Amber for a 10Base-T connection • Green for
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Rear Panel The rear panel provides cabling connectors, status lights, and the power receptacle: 1 Key Item 2 3 4 5 6 7 2 8 Description 1 The printer port provides a connection for one printer. 2 The SBG1000 includes two antennas.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Label on the Bottom To receive data service, you need to provide the MAC address marked HFC MAC ID to your cable provider: HFC MAC address SBG1000 LAN Choices The SBG1000 enables you to connect up to 253 client computers on a combination of: • Wireless LAN • Wired Ethernet LAN • USB Connection • HPNA LAN Each computer needs appropriate network adapter ha
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless LAN Wireless communication occurs over radio waves rather than a wire. Like a cordless telephone, a wireless LAN uses radio signals instead of wires to exchange data. A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or office.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wired Ethernet LAN Each computer on the 10/100Base-T Ethernet LAN requires an Ethernet network interface card (NIC) and driver software installed. Because the SBG1000 Ethernet ports support auto-MDIX, you can use straight-through or cross-over cable to connect a hub, switch, or computer. Use category 5 cabling for all Ethernet connections.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB A wired Ethernet LAN with more than five computers requires one or more hubs or switches. You can connect a hub or switch to any Ethernet port on the SBG1000. The following illustration is an example of an Ethernet LAN you can set up using the SBG1000. Cable the LAN in an appropriate manner for the site.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB USB Connection You can connect a single PC running Windows® 98, Windows XP™, Windows Me®, or Windows® 2000 to the SBG1000 USB V1.1 port. For cabling instructions, see “Connecting a PC to the USB Port”. Caution! Before plugging in the USB cable, be sure the SBG1000 Installation CD-ROM is inserted in the PC CD-ROM drive.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB HPNA LAN To eliminate the need to install network wiring, the SBG1000 provides a Home Phoneline Network Alliance (HPNA or HomePNA) V2.0 connection. HPNA networks use existing telephone lines to connect the computers without interfering with telephone voice service, DSL, ISDN, modems, or fax machines. HPNA networks can extend up to 1000 feet (300 meters).
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Security The Motorola SURFboard Wireless Cable Modem Gateway provides: • A firewall to protect the SBG1000 LAN from undesired attacks over the Internet • Security measures to prevent eavesdropping of wireless data Network Address Translation (NAT) provides some security because the IP addresses of SBG1000 LAN computers are not visible on the Internet.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Firewall The SBG1000 firewall protects the SBG1000 LAN from undesired attacks and other intrusions from the Internet. It provides an advanced integrated stateful-inspection firewall supporting intrusion detection, session tracking, and denial-of-service attack prevention.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB If you disable ESSID broadcasting to enable closed network operation, the SBG1000 does not transmit the network name (ESSID). This provides additional protection because only wireless stations configured with your network name can communicate with the SBG1000. Closed network operation is an enhancement of the IEEE 802.11b standard.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Print Server The SBG1000 enables you to use the same printer with a built-in print server connection, so you do not need a printer for each computer on the network. All computers connected to the SBG1000 can print to a single printer connected to the SBG1000. You can connect a printer to the SBG1000 back panel using a standard DB-25 connector.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Installation The following subsections provide information about installing the SBG1000 hardware: • Before You Begin • Precautions • Signing Up for Service • Computer System Requirements • Connecting the SBG1000 to the Cable System • Cabling the LAN • Obtaining an IP Address for Ethernet • Connecting a PC to the USB Port • Connecting the Printer
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Determine the connection types you will make to the SBG1000. Check that you have the required cables, adapters, and adapter software. You may need: Wireless LAN An IEEE 802.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Signing Up for Service You must sign up with a cable provider to access the Internet and other online services. To activate your service, call your local cable provider. You need to provide the MAC address marked HFC MAC ID printed on the Label on the Bottom. You can record it in the SBG1000 Quick Installation Guide.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Connecting the SBG1000 to the Cable System 1 Be sure the computer is on and the SBG1000 is unplugged. 2 Connect one end of the coaxial cable to the cable outlet or splitter. 3 Connect the other end of the coaxial cable to the cable connector on the SBG1000. Hand-tighten the connectors to avoid damaging them.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Cabling the LAN After connecting to the cable system, you can connect your: • Wired Ethernet LAN. Some samples are shown in “Wired Ethernet LAN”. • HPNA LAN. A sample is shown in “HPNA LAN”. On each networked computer, you must install proper drivers for the Ethernet NIC or HPNA adapter.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Connecting a PC to the USB Port You can connect a single PC running Windows 98, Windows XP, Windows Me, or Windows 2000 to the SBG1000 USB port. Caution! Before plugging in the USB cable, be sure the SBG1000 Installation CD-ROM is inserted in the PC CD-ROM drive. To connect a PC to the USB port: 1 Insert the SBG1000 Installation CD-ROM in the CD-ROM drive.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wall Mounting If you mount the unit on the wall, you must: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. • Follow all local standards for installing a network interface unit/network interface device (NIU/NID).
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 6 If necessary, seat an anchor in each hole. Use M5 x 38 mm (#10-16 x 11/2 inch) screws with a flat underside and maximum screw head diameter of 10.5 mm to mount the SBG1000. 7 Using a screwdriver, turn each screw until part of it protrudes from the wall, as shown: • There must be .16 inches (4.0 mm) between the wall and the underside of the screw head.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wall Mounting Template You can print this page to use as a wall mounting template. Be sure you print it at 100% scale. In Acrobat Reader, be sure that Fit To Page is not checked in the Print dialog box. 17.24 cm. 6.79 in. Measure the printed template with a ruler to ensure that it is the correct size.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Installing the Optional External Diversity Antenna The optional Motorola External Diversity Antenna ANT11b provides an indoor operating range with WEP enabled of at least: Distance Data Transfer Rate 100 feet (30 meters) 11 Mbps 165 feet (50 meters) 5.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 3 Store the antennas supplied on the SBG1000 in a safe place. 4 Connect the cables from the Motorola External Diversity Antenna to the connectors on the rear panel. Hand-tighten the connectors to avoid damaging them.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Basic Configuration The following sections provide information about basic SBG1000 configuration: • Starting the SBG1000 Setup Program • Changing the Default Password • Enabling Remote Access • Setting the Firewall Policy • Gaming Configuration Guidelines For more advanced configuration information, see “Configuring TCP/IP”, “Setting Up the Wireless LAN”
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Starting the SBG1000 Setup Program 1 On a computer wired to the SBG1000 over Ethernet or USB, open a web browser. Do not attempt to configure the SBG1000 over a wireless connection. 2 In the Address or Location field, type http://192.168.100.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 Click Log In to display the SBG1000 user configuration and status windows: Click To Perform Cable Configure and monitor the cable system connection. Gateway Configure and monitor the gateway preferences (see Configuring the Gateway). Wireless Configure and monitor the wireless interface (see “Setting Up the Wireless LAN”).
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Changing the Default Password Caution! To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SURFboard Wireless Cable Modem Gateway.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Enabling Remote Access If you enable remote access, your SBG1000 can be configured from any computer connected to the Internet. To enable remote access to the SBG1000 over the Internet: 1 On the SBG1000 Setup Program, click Admin to display the ADMIN — basic page. 2 Click advanced to display the ADMIN — advanced page.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting the Firewall Policy The SBG1000 firewall protects the SBG1000 LAN from undesired attacks and other intrusions from the Internet. This section describes using the Firewall > POLICY — basic page to choose one of the predefined firewall policy templates provided with the SBG1000. Caution! Firewalls are not foolproof.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 Click Apply to apply your changes. After you edit some fields and click Apply, you are warned that you must reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Firewall > POLICY — advanced Page Do not create a custom firewall policy unless you have the necessary expertise and the need to do so. Instead, select one of the predefined policy templates as described in “Setting the Firewall Policy”. To create a custom firewall policy, first select Custom and click Apply on the Firewall > POLICY — basic Page.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB . Firewall > POLICY — advanced page fields Field Description NEW FILTER ENTRY Section of the advanced policy window where you can construct a custom firewall Port ID The name of the protocol being filtered. Enable Check this box to enable firewall policy filtering for the port. Allowed Protocol The allowed protocols.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Firewall > ALERT — basic Page You can use this page to set the alert mechanism for firewall intrusion detection events. Firewall > ALERT — basic page fields Field or Button Description Intrusion Detection Check Email to be alerted through SMTP e-mail.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Firewall > ALERT — email Page You can use this page to configure the e-mail alert parameters: Firewall > ALERT — email page fields Field or Button Description E-mail Server IP Address Sets the e-mail server IP address, in dotted-decimal format. E-mail Server Port Sets the e-mail server port number. E-mail Sender Sets the sender e-mail address.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Firewall > LOGS — config Page If you enable the firewall by specifying a policy other than None (see “Setting the Firewall Policy”), you can use this page to enable session, blocking, or intrusion logging.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gaming Configuration Guidelines The following subsections provide information about configuring the SBG1000 firewall and DMZ for gaming. Configuring the Firewall for Gaming By default, the SBG1000 firewall is disabled. If, as recommended, you enable the firewall, refer to the game’s documentation to ensure that the necessary ports are open for use by that game.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring the Gateway This section describes the Gateway configuration pages in the SBG1000 Setup Program: • Gateway > STATUS Page • Gateway > WAN Page • Gateway > LAN — nat config Page • Gateway > LAN — dhcp server config Page • Gateway > LAN — dhcp leases Page • Gateway > PORT FORWARDING — status Page • Gateway > PORT FORWARDING — config Page •
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > STATUS Page This page displays the gateway status information: These fields display settings that are set on the other Gateway pages. For field descriptions, see the following subsections that describe the fields on each tab.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > WAN Page Use this page to configure the external (public) wide area network (WAN) interface: Gateway > WAN page fields Field Description Host Name If the cable provider requires a hostname to access to their network, type the hostname they provided in this field. The default is None.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > WAN page fields (continued) Field Description DNS IP Address 1 DNS IP Address 2 DNS IP Address 3 The cable provider DNS server provides name-to-IP address resolution.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > LAN — nat config Page Use this page to enable NAT and add clients to the CURRENT NAT PASSTHROUGH list: Gateway > LAN — nat config page fields Field or Button Description LAN Enable NAT If enabled, the single HFC IP Address (public IP address) assigned by the cable provider is mapped to many private IP addresses on the SBG1000 LAN.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > LAN — dhcp server config Page Only experienced network administrators should use this page to perform advanced DHCP server configuration: CAUTION! Do not modify these settings unless you are an experienced network administrator with strong knowledge of IP addressing, subnetting, and DHCP.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > LAN — dhcp leases Page Use this page to configure dhcp leases: Gateway > LAN — dhcp leases page fields Field Description GAMING DMZ Enable Gaming DMZ Check this box to designate the selected computer or gaming device as the gaming DMZ host. For more information, see “Configuring a Gaming DMZ Host”.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > LAN — dhcp leases page fields (continued) Field Description RESERVE NEW IP ADDRESS You can reserve up to 32 IP addresses assigned by the SBG1000 DHCP server for specific LAN clients. For example, to ensure that they always receive the same private IP address, you can reserve IP addresses for a private FTP server or gaming DMZ device.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > PORT FORWARDING — config Page Use this page to configure up to 32 virtual servers: Gateway > PORT FORWARDING — config page fields Field Description ADD NEW PORT FORWARDING ENTRY You can configure up to 32 virtual servers. Template If you select Custom, you must set the Name, Port Start, Port End, and LAN IP Address.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > PORT TRIGGERS — predefined Page When you run a PC application that accesses the Internet, it communicates with a computer on the Internet. In some applications, especially gaming, the computer on the Internet also communicates with your PC. Because NAT does not normally allow these incoming connections, the SBG1000 supports port triggering.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > PORT TRIGGERS — predefined page fields Field Description Name Displays the unique name for the port triggers. This is typically the protocol name. Enable Select the Enable check box to activate the port triggers for the predefined application. Protocol Displays the transport protocol for the port trigger — TCP or UDP.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > PORT TRIGGERS — custom Page Use this page to create a custom port trigger: Gateway > PORT TRIGGERS — custom page fields Field Description ADD NEW SPECIAL APPLICATION Name Enter the unique name for the port trigger. This is typically the protocol. Enable Check this box to enable the custom port trigger.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Gateway > PORT TRIGGERS — custom page fields Field Description PORT TRIGGERS TABLE Lists all port triggers you defined and their parameters. Priority Port Select the port to have a priority status.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring TCP/IP You must be sure all client computers are configured for TCP/IP (a protocol for communication between computers).
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring TCP/IP in Windows 95, Windows 98, or Windows Me 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop-up menus to display the Control Panel window.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window: 9 Click OK. 10 Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the SBG1000. 11 Click Properties.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 4 Click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed: 5 Click Properties. Information similar to the following window is displayed: 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 7 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: 8 Click Internet Protocol (TCP/IP). 9 Click OK. The Local Area Connection number Properties window is re-displayed. 10 Be sure the box next to Internet Protocol (TCP/IP) is checked.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed: 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to display the Start window: 2 Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 3 Click Network and Internet Connections to display the Network and Internet Connections window: 4 Click Network Connections to display the LAN or High-speed Internet connections. Skip to step 7. 5 If a classic view similar to below is displayed: 6 Click Network Connections to display the LAN or High-speed Internet connections.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 7 Right-click on the network connection. If more than one connection is displayed, be sure to select the one for your network interface: 8 Select Properties from the pop-up menu to display the Local Area Connection Properties window: 9 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 10 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window: 11 Verify that the settings are correct, as shown above. 12 Click OK to close the TCP/IP Properties window. 13 Click OK to close the Local Area Connection Properties window.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Verifying the IP Address in Windows 95, Windows 98, or Windows Me To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. The Run window is displayed. 3 Type winipcfg.exe and click OK. The IP Configuration window is displayed.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Verifying the IP Address in Windows 2000 or Windows XP To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. The Run window is displayed. 3 Type cmd and click OK to display a command prompt window. 4 Type ipconfig and press ENTER to display the IP configuration.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB To renew the IP address: 1 Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown, Internet access should be available. 2 Type exit and press ENTER to return to Windows. If after performing this procedure the computer cannot access the Internet, call your cable provider for help.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up the Wireless LAN You can use the SBG1000 as an access point for a wireless LAN without changing its default settings. Caution! The default SBG1000 settings provide no security for wireless data. After the wireless LAN is operational, be sure to enable wireless security.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring the Wireless Network Name on the SBG1000 If you enable Closed Network on the SBG1000 Wireless > SECURITY — advanced Page, you must configure the same network name (ESSID) on all wireless LAN clients (stations). Never provide the ESSID to anyone who is not authorized to use your wireless LAN.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 7 Click advanced to display the Wireless > SECURITY — advanced Page: 8 Check Disable ESSID Broadcast to restrict wireless LAN access to clients configured with the same network name (ESSID) as the SBG1000. 9 Click Apply to save your changes.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring WEP on the SBG1000 Caution! The default settings provide no security for wireless data. After the wireless LAN is operational, be sure to enable Shared Key Authentication and Wired Equivalent Privacy (WEP) encryption. You must configure the same WEP key on the SBG1000 access point and all wireless clients (stations).
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring a MAC Access Control List on the SBG1000 You can restrict wireless access to one to 32 wireless clients, based on the client MAC address. To configure a MAC access control list: 1 On the SBG1000 Setup Program left frame, click Wireless. 2 Click the SECURITY tab.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring the Wireless Clients For each wireless client computer (station), install the wireless client card or adapter — such as a Motorola PCC11b wireless card or Motorola USB11b wireless adapter — following the instructions supplied with the card or adapter. Configure the card or adapter to obtain an IP address automatically.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless Pages in the SBG1000 Setup Program Use the Wireless pages to control and monitor the wireless interface: • Wireless > STATUS Page • Wireless > NETWORK Page • Wireless > SECURITY — basic Page • Wireless > SECURITY — advanced Page • Wireless > STATISTICS page After you edit some fields and click Apply, you are warned that you must reboot for your
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > STATUS Page You can use this display-only page to • View the wireless interface status • Help perform Troubleshooting for wireless network problems Wireless > STATUS Page Fields Regulatory Domain Indicates the country the SBG1000 is manufactured for. The list of channels depends on the country’s standards for operation of wireless devices.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > NETWORK Page Use this page for: • Configuring the Wireless Network Name on the SBG1000 • Configuring other wireless LAN settings You can use the SBG1000 to operate a wireless LAN without changing its default settings. Wireless > NETWORK page fields Field Description Enable Wireless Interface Check this box to enable the wireless interface.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > NETWORK page fields (continued) Field Description Basic Rates Sets the wireless data transmission rates that all wireless LAN clients must be able to receive: • 1, 2 Mbps. The SBG1000 attempts to associate at 2 Mbps. Use this setting if the wireless LAN has only legacy IEEE 802.11b clients. • 1, 2, 5.5, and 11 Mbps.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > SECURITY — basic Page Use this page to configure basic Wired Equivalent Privacy (WEP) settings. Caution! The default Authentication setting Disable WEP provides no security for transmitted data. For information about using this page, see “Configuring WEP on the SBG1000”.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > SECURITY — advanced Page Use this page to configure advanced wireless security settings. Wireless > Security — ADVANCED page fields Field or Button Description Disable ESSID Broadcast If checked, only wireless clients (stations) having the same Network Name (ESSID) as the SBG1000 can communicate with the SBG1000.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > Security — ADVANCED page fields (continued) Field or Button Description ADD NEW STATION New Station Type the MAC address of the wireless client to add to the MAC access control list. Use the format xx:xx:xx:xx:xx:xx. The MAC access control list can contain one to 32 clients. Add Station Click to add the New Station to the MAC access control list.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > STATISTICS page fields (continued) Field or Button Description Frame Duplicate Count The number of frames received where the Sequence Control field indicated the frame was a duplicate. Request To Send Success Count The number of CTS messages received in response to RTS messages.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Configuring the Print Server The SBG1000 print server supports a connected printer using Microsoft, UNIX (Linux), or Apple printing. To configure the print server 1 Start the Setup Program as described in “Starting the SBG1000 Setup Program”.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Printer > CONFIGURATION — Microsoft smb Page Use this page to configure the print server for Microsoft printing: Printer > CONFIGURATION — Microsoft smb page fields Field Description Domain Name Sets the Microsoft workgroup for the print server.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Printer > CONFIGURATION — Apple Page Use this page to configure the print server for AppleTalk printing: Printer > CONFIGURATION — Apple page fields Field Description AppleTalk Zone Sets the AppleTalk zone having access to the print server. The zone name can be up to 32 characters long.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Printer > CONFIGURATION — lpr Page This page enables you to configure the print server for Printing a File Using a Command in Windows, UNIX, or Linux. There is usually no reason to change the defaults. Printer > CONFIGURATION — lpr page fields Field Description Printer IP Address Displays the printer IP address, which is based on the SBG1000 LAN IP address.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Adding a Printer in Windows 98 or Windows Me 1 On the Windows desktop, click Start. 2 Click Settings. 3 Click Control Panel to display the Control Panel window: 4 Double-click the Network icon to display the Network window. 5 Click the Identification tab: 6 In the Workgroup field, type the Workgroup name.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 7 Click the Configuration tab to display the Configuration page: 8 Select the TCP/IP for the SBG1000 network interface, as shown above. 9 Click Properties to display the TCP/IP Properties window: Be sure Obtain an IP address automatically is selected.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 10 Click the WINS Configuration tab to display: 11 To Enable WINS Resolution, select its radio button. 12 In the WINS Server Search Order field, type 192.168.100.1 and click Add. 13 Click OK to exit the TCP/IP Properties window. 14 Click OK to exit the Network window. 15 On the Windows desktop, click Start. 16 Click Settings.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 18 Double-click the Add Printer icon to start the Add Printer Wizard: 19 Click Next: 20 Select Network printer by clicking its radio button and click Next: Home Print X Exit 92 SBG1000 User Guide
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 21 In the Network path or queue name field, type \\Print Server Name\Queue Name and click Next. It must match the Print Server Name\Queue Name set on the Printer > CONFIGURATION — Microsoft smb Page. The default is \\SBG1000\P1. 22 Click the manufacturer of the printer connected to the SBG1000. 23 Click the printer model.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 25 Click Next to accept the default printer name. or Type the name and click Next. 26 Click Finish to complete printer installation and print a test page. Adding a Printer in Windows 2000 1 On the Windows desktop, click Start. 2 Click Settings.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 Click the Network Identification tab: 6 Click Properties. The Identification Changes window is displayed: 7 In the Workgroup field, type the Workgroup name. Be sure it matches the “Domain Name” configured on the Printer > CONFIGURATION — Microsoft smb Page. 8 Click OK. 9 On the System Properties window, click OK. You are prompted to reboot your computer.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 11 After the PC reboots, click Start. 12 Click Settings. 13 Click Control Panel to display the Control Panel window: 14 Double-click the Network and Dial-up Connections icon. 15 Double-click the Local Area Connection icon. If more than one is present, be sure you select the one connected to the SBG1000.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 16 Click Properties. The Local Area Connection Properties window is displayed: 17 Click Internet Protocol TCP/IP and click the Properties button.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 18 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed: Be sure Obtain an IP address automatically is selected. 19 Click Advanced to display the Advanced TCP/IP Settings window.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 21 Click Add. The TCP/IP WINS Server window is displayed: 22 Type 192.168.100.1 and click Add. 23 Click OK three times to close the Advanced TCP/IP Settings window, the Internet Protocol (TCP/IP) Properties window, and the Local Area Connection Properties window. 24 Click Start. 25 Click Settings.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 28 Click Next: 29 Click the Network printer radio button to select it and click Next: 30 Click Next to browse the network for the SBG1000 printer. This step will fail but is necessary. 31 Click Back to return to the following window: 32 In the Type the printer name,... field, type \\Print Server Name\Queue Name and click Next.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB The following message should display: 33 Click Finish to complete printer installation.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Adding a Printer in Windows XP 1 On the Windows desktop, click Start to display the Start window: 2 Click Control Panel to display the Control Panel window: Home Print X Exit 102 SBG1000 User Guide
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 3 Click Printers and Other Hardware to display the Printers and Other Hardware window: 4 Click Add a printer to start the Add Printer Wizard: Home Print X Exit 103 SBG1000 User Guide
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 Click Next to display the Local or Network Printer window: 6 Select A network printer, or a printer attached to another computer. 7 Click Next to display the Specify a Printer window: 8 Click Connect to this printer (or to browse for a printer select this button and click Next). 9 In the Name field, type //SBG1000/P1.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 11 Click OK to install the necessary printer drivers (supplied with your printer) on your PC: 12 From the lists, choose the printer Manufacturer and Printer (model). If your printer is not listed, inert the printer driver CD-ROM or diskette in the appropriate drive and click Have Disk.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 13 Click Finish.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Printing a File Using a Command You use the line printer (lpr) command to print a file from Windows, UNIX, or Linux. To print a file using the lpr command: 1 Open a command prompt window. 2 Type lpr -S 192.168.100.1 -P L1 filename For example: UNIX and Linux are case-sensitive; Windows is not.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up a USB Driver The following subsections describe setting up a USB driver if you connect a PC to the USB port on the SBG1000.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up a USB Driver in Windows 98 1 Insert the SBG1000 Installation CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC. 2 Connect the USB cable as shown in USB Connection.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 Click Next. The following window is displayed: Be sure “CD-ROM drive” is the only box checked. 6 Click Next. The message “Please wait while Windows searches for a new driver for this device” is displayed. If the computer successfully locates the driver, you can skip to step 9. If the computer does not locate the driver, the previous window is displayed again.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 8 Click Next. The following window is displayed: 9 Select The updated driver... and click Next. If the following window is not displayed, verify that the SBG1000 Installation CD-ROM is properly inserted in the CD-ROM drive.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB After all the necessary files are loaded, the following window is displayed to confirm a successful installation: 11 Click Finish. The Systems Settings Change window is displayed: 12 Click Yes to restart the computer. When you finish setting up the USB driver, you can continue with “Configuring TCP/IP”.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up a USB Driver in Windows 2000 1 Insert the SBG1000 Installation CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC. 2 Connect the USB cable as shown in USB Connection.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 4 Click Next. The following window is displayed: Be sure “CD-ROM drives” is the only box checked. 5 Click Next. The following window is displayed: 6 Click Next. If the Insert Disk window is displayed, be sure the SBG1000 Installation CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 7 On the Insert Disk window, click OK. The Files Needed window is displayed: 8 If necessary, select the CD-ROM drive in the Copy files from list. 9 Click Browse. 10 Locate the NetMotCM.sys file in the CD-ROM root directory. 11 Double-click the NetMotCM.sys file. The Files Needed window is displayed. 12 Click OK.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up a USB Driver in Windows Me 1 Insert the SBG1000 Installation CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC. 2 Connect the USB cable as shown in USB Connection.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up a USB Driver in Windows XP 1 Insert the SBG1000 Installation CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC. 2 Connect the USB cable as shown in USB Connection.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 Click Finish to complete the installation. Otherwise, be sure the SBG1000 Installation CD-ROM is correctly inserted in the CD-ROM drive. When you finish setting up the USB driver, you can continue with “Configuring TCP/IP”.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 3 Click Remove. The Network window no longer displays Motorola SURFboard SBG1000 USB Gateway in the list: 4 Click OK. The System Settings Change window is displayed: 5 Disconnect the USB cable from the PC or SBG1000. 6 Click Yes to restart the computer. 7 Insert the SBG1000 Installation CD-ROM in the CD-ROM drive.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB The Exploring window is displayed. Windows Explorer may appear different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like. 11 Double-click the Motorola SBG1000 CD-ROM drive (D: in the image above). 12 Double-click remove or remove.exe to run the Remove utility from the SBG1000 Installation CD-ROM.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Removing the USB Driver from Windows 2000 1 On the Windows desktop, click Start. 2 Click Settings. 3 Click Control Panel to display the Control Panel window: 4 Double-click System to display the System Properties window.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 6 Click Device Manager to display the Device Manager window: Although your SBG1000 model number may be different than in the images in this guide, the procedure is the same. 7 Double-click Network Adapters. 8 Click the Motorola SURFboard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top. 9 Click the Uninstall icon.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 16 On the Run window, type explorer and click OK to display Windows Explorer: Windows Explorer may appear different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like. 17 Double-click My Computer. 18 Double-click the Motorola SBG1000 CD icon (D: in the image). 19 Double-click remove or remove.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to display the Start window: 2 Click Control Panel to display the Control Panel window.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 3 If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance to display the Performance and Maintenance window. Otherwise, skip to step 5. 4 Click System to display the System Properties window. Skip to step 6.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 5 If a classic view similar to the following is displayed, click System to display the System Properties window: 6 Click the Hardware tab to display the Hardware page: Home Print X Exit 126 SBG1000 User Guide
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 7 Double-click the Device Manager button to display the Device Manager window: Although your SBG1000 model number may be different than in the images in this guide, the procedure is the same. 8 Double-click Network adapters. 9 Click the Motorola SURFboard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB 15 Type explorer and click OK to display Windows Explorer. Windows Explorer may appear slightly different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like. 16 Double-click My Computer. 17 Double-click the Motorola CD icon (D: in the image). 18 Double-click remove or remove.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Troubleshooting If the solutions listed here do not solve your problem, contact your cable provider. Before calling your cable provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Front-Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If RX (receive) The receive channel cannot be acquired The receive channel is lost TX (transmit) The send channel cannot be acquired The send channel is lost LNK (link) IP registration is unsuccessful The IP registration is lost Power The SBG1000
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Contact Us In the United States and Canada, if you need assistance while working with the SBG1000 and related equipment supplied by Motorola: If you rent or lease your SBG1000 Contact your cable provider. If you own your SBG1000 Call 1-877-466-8646 for technical and warranty support. Support is available 24 hours a day, seven days a week.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Frequently-Asked Questions Here are answers to questions our customers frequently ask: Q What is high-speed cable Internet access? A Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Q Do I need to change my Internet service provider (ISP)? A Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information. Q Do I need to subscribe to cable TV to get cable Internet access? A No, but you will need to subscribe to cable Internet service.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Specifications General Wireless Standards compliance IEEE 802.11, 802.11b Direct Sequence Spread Spectrum - DSSS RF frequency range Range 2.4 to 2.4835 GHz, 2.4 to 2.497 GHz for Japan Data rate Auto, 11, 5.5, 2, and 1 Mb/s Modulation Auto 11 and 5.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Cable Modem Downstream Modulation 64 QAM or 256 QAM Maximum data rate 38 Maps maximum Frequency 88 MHz to 860 MHz (30 kHz minimum step size) Bandwidth 6 MHz Maximum symbol rate 5.069 Msym/s (64 QAM) 5.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Glossary This glossary defines terms and lists acronyms used with the SBG1000. To return to your previous page, click the Acrobat Go to Previous View button. A access point A device that provides wireless LAN connectivity to wireless clients (stations). The SBG1000 acts as a wireless access point.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB B bandwidth The transmission capacity of a medium in terms of a range of frequencies. Greater bandwidth indicates the ability to transmit more data over a given period of time. Baseline Privacy An optional feature that encrypts data between the CMTS and the cable modem or gateway.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB C CableHome A project of CableLabs and technology suppliers to develop interface specifications for extending high-quality cable-based services to home network devices. It addresses issues such as device interoperability, QoS, and network management. CableHome will enable cable providers to offer more services over HFC.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB D datagram In RFC 1594, a datagram is defined as “a self-contained, independent entity of data carrying sufficient information to be routed from the source to the destination computer without reliance on earlier exchanges between this source and destination computer and the transporting network.” For the most part, it has been replaced by the term packet.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB dotted-decimal format Method of representing an IP address or subnet mask using four decimal numbers called octets. Each octet represents eight bits. In a class C IP address, the octets are “network.network.network.host.” The first three octets together represent the network address and the final octet is the host address.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB F FCS frame check sequence F-type connector A type of connector used to connect coaxial cable to equipment such as the SBG1000. firewall A security software system on the SBG1000 that enforces an access control policy between the Internet and the SBG1000 LAN. flow A data path moving in one direction.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB H H.323 A suite of protocols created by the ITU for interactive video-conferencing, data sharing, and audio applications such as VoIP. half-duplex Network where only one device at a time can transmit data. See also full-duplex. headend A location that receives TV programming, radio programming, data, and telephone calls that it modulates onto the HFC network.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB I IANA The Internet Numbering Address Authority (IANA) is an organization under the Internet Architecture Board (IAB) of the Internet Society that oversees IP address allocation. It is under a contract from the U.S. government.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB IP address A unique 32-bit value that identifies each host on a TCP/IP network. TCP/IP networks route messages based on the destination IP address. An IP address has two parts: • The network address is assigned by IANA.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB L L2F Layer 2 Forwarding is an OSI layer 2 protocol that establishes a secure tunnel across the Internet to create a virtual PPP connection between the user and the enterprise network. L2F is the most established and stable layer 2 tunneling protocol. L2TP Layer 2 Tunnel Protocol is a PPP extension that enables ISPs to operate VPNs.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB M MAC address The Media Access Control address is a unique, 48-bit value permanently saved in ROM at the factory to identify each Ethernet network device. It is expressed as a sequence of 12 hexadecimal digits printed on a Label on the Bottom. You need to provide the HFC MAC address to the cable provider.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB N NAS network access server NAT Network Address Translation is an Internet standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic. NAT provides some security because the IP addresses of SBG1000 LAN computers are invisible on the Internet.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB P packet The unit of data that is routed between the sender and destination on the Internet or other packet-switched network. When data such as an e-mail message or other file is sent over the Internet, IP on the sender divides the data into uniquely-numbered packets. The packet header contains the source and destination IP addresses.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB port mirroring A feature that enables one port (source) on the SBG1000 to be copied to another port (destination) to be studied. The destination mirrors the transmitted (from) or received (to) data on the source port to enable the person managing the network to monitor activity.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB R RAS Remote Access Server registration How a cable modem makes itself known to the CMTS. The cable modem configuration file and authorization are verified and the CoS is negotiated. return loss A measurement of the quality of the match of the device to the cable system. Return loss is the ratio of the amount of power reflected by the device.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB S server In a client/server architecture, a dedicated computer that supplies files or services such as file transfer, remote login, or printing to clients. scope The set of IP addresses that a DHCP server can lease to clients. service provider A company providing cable data services to subscribers.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB switch On an Ethernet network, a switch filters frames based on the MAC address, in a manner similar to a bridge. A switch is more advanced because it can connect more than two segments.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB U-Z UDP User Datagram Protocol unicast A point-to-point data transmission sent from one sender to one receiver. This the normal way you access websites. See also broadcast and multicast. upstream In a cable data network, upstream describes the direction of data sent from the subscriber computer through the cable modem to the CMTS and the Internet.
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Software License Motorola, Inc.
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