Specifications

17
6 Troubleshooting
This chapter contains solutions for the most common problems you might encounter. If you need additional
assistance, please refer to the ATTO Technology website,
www.attotech.com , or contact an authorized ATTO
Technology representative.
General suggestions
• Check each cable connection on every device. • Verify all cables are in proper working condition.
Loose or broken cables are often the cause of
errors or problems.
Windows
• All of the external devices connected to the CNA
should be identified. If they do not appear in the
Device Manager, the external devices or
connection may not be working properly.
• If the FastFrame FCoE Adapter does not appear
under the SCSI and RAID controllers:
a. Remove power from the PC.
b. Open the case.
c. Check that the FastFrame CNA adapter is
properly seated in the PCIe slot.
d. Replace the case and apply power.
• If the adapter has been identified but there is an
exclamation point (!) on the listing:
a. Right click on the listing and select
Uninstall.
b. Reload the driver (see Updating drivers
on
page 16.
c. Reboot the system and repeat the
installation process.
If problems persist, contact your authorized ATTO
Technology representative.
Linux
1 Verify the FastFrame driver is loaded with the
lsmod command. If lsmod does not show the
driver, refer to the installation instructions to
install and load the driver in Updating drivers
on
page 16.
2 Check the system log with the command
dmesg. The FastFrame driver creates status
messages during initialization. Make sure that
all installed cards are properly detected and
initialized.
3 Examine the contents of the file(s): /proc/scsi/
fastframe/x, where x is the adapter's host
number. This file contains details such as link
status, connection speed and discovered
devices.
Note
Advanced users only. Modify the driver
makefile
to enable debugging information.
Upon loading, the
FastFrame driver
displays detailed debugging information
which may help troubleshoot the problem.