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published, the YouTube and/or Dropbox icons appear at the right bottom corner of your project pod. A tick icon indicates that the publish is
completed.
7. Click Youtube or Dropbox to access the published output. Or, click
at the bottom left of the project pod to copy the links to clipboard.
Paste these links into TextEdit and distribute to your users.
Troubleshooting Adobe Presenter Video Express
If you encounter errors while using Adobe Presenter Video Express, redo the workflow by launching Adobe Presenter Video Express in the
Diagnostic mode. To go to the Diagnostic mode, click Help > Diagnostic mode, and relaunch Adobe Presenter Video Express.
When you try to exit Adobe Presenter Video Express, the Diagnostic Logs dialog box appears. Save the logs on your computer and email them to
Adobe at [e-mail].
Presentation has a jagged appearance in side-by-side layout
Adobe Presenter Video Express uses certain features of the graphics card on your computer to render images in a better quality in side-by-side
layout. The presentation appears jagged and the image is not rendered sharply if the graphics card does not meet the minimum requirements for
Adobe Presenter Video Express.
However, since the publishing of your video happens on the cloud on Adobe servers, this issue does not occur in the published output. The Adobe
servers have the required graphics card to render your video with high quality.
If you still want to see a high quality video in editing environment, replace your graphics card with a d dedicated AMD (ATI) or nVidia graphics
card. Also, update your graphics card drivers to the latest version.
The quality of the Adobe Presenter video is low
Adobe Presenter Video Express requires a lot of processing power to record the screen and webcam videos simultaneously. The presenter video
in particular is a lot more difficult to record. When the processing power is not sufficient, the Presenter video quality will be low. The quality drop
can be seen in the drop in the frame rate of the video. Also, the audio and video may go out of synchronization.
Solution:
Close unnecessary applications and free up system resources. If you experience a problem with the quality of your Presenter video, please check
the following:
Are all unnecessary applications closed?
Do you have sufficient free space on your hard disk? At least 5 GB is needed, but around 15 GB is recommended.
Are you using a good quality webcam? Check out our recommended webcams.
Are your webcam drivers up-to-date?
Are you capturing your video in a well-lit environment? Most webcams perform poorly in bad lighting.
Are you running Adobe Presenter Video Express in Diagnostic Mode? Diagnostic Mode should only be used to report issues to Adobe.
Unknown error: Payment failed
If you encounter payment related issues, contact the Adobe support team at [e-mail]