User Guide

778
In addition, you can try these remedies:
• Restart your computer without the
system extensions by holding down the
Shift key and choosing Restart from the
Special menu. Restart Adobe Illustrator.
Then open the Preferences folder in
your System Folder, and drag the Adobe
Illustrator Prefs file to the Trash; empty
the Trash. Restart Adobe Illustrator.
• Make sure that any SCSI devices you
use are securely and fully connected to
your computer, and that device cords
are not damaged. A bad connection
could be the cause of the problem.
• Use a disk tool utility, such as Norton
Utilities or Disk Doctor to check whether
your hard disk contains bad sectors that
may be causing the crashes. You can
then use the Norton Speed Disk utility to
optimize and defragment the hard
drive. (Defragmenting cleans up any
leftover file fragments and orders data
contiguously so that it can be accessed
quickly.) For instructions, see the
utility’s documentation.
• If the problem persists, reinstall
Adobe Illustrator.