Specifications

190 IBM Power 770 and 780 Technical Overview and Introduction
An installation is disruptive if the following statements are true:
򐂰 The release levels (SSS) of currently installed and new firmware differ.
򐂰 The service pack level (FFF) and the last disruptive service pack level (DDD) are equal in
new firmware.
Otherwise, an installation is concurrent if the service pack level (FFF) of the new firmware is
higher than the service pack level currently installed on the system and the conditions for
disruptive installation are not met.
4.4.3 Electronic Services and Electronic Service Agent
IBM has transformed its delivery of hardware and software support services to help you
achieve higher system availability. Electronic Services is a web-enabled solution that offers
an exclusive, no-additional-charge enhancement to the service and support available for IBM
servers. These services provide the opportunity for greater system availability with faster
problem resolution and preemptive monitoring. The Electronic Services solution consists of
two separate, but complementary, elements:
򐂰 Electronic Services news page
The Electronic Services news page is a single internet entry point that replaces the
multiple entry points that are traditionally used to access IBM internet services and
support. The news page enables you to gain easier access to IBM resources for
assistance in resolving technical problems.
򐂰 Electronic Service Agent
The Electronic Service Agent is software that resides on your server. It monitors events
and transmits system inventory information to IBM on a periodic, client-defined timetable.
The Electronic Service Agent automatically reports hardware problems to IBM.
Early knowledge about potential problems enables IBM to deliver proactive service that can
result in higher system availability and performance. In addition, information that is collected
through the Service Agent is made available to IBM service support representatives when
they help answer your questions or diagnose problems. Installation and use of IBM Electronic
Service Agent for problem reporting enables IBM to provide better support and service for
your IBM server.
To learn how Electronic Services can work for you, visit:
https://www.ibm.com/support/electronic/portal
4.5 Operating system support for RAS features
Table 4-2 gives an overview of features for continuous availability that are supported by the
various operating systems running on the Power 770 and Power 780 systems.
Table 4-2 Operating system support for RAS features
RAS feature
AIX
5.3
AIX
6.1
AIX
7.1
IBM i RHEL
5.7
RHEL
6.1
SLES11
SP1
System deallocation of failing components
Dynamic Processor Deallocation X X X X X X X
Dynamic Processor Sparing X X X X X X X