HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................................................... 1 2 External component identification ..................................................................................................................... 6 Finding your hardware and software information ................................................................................. 6 Locating hardware .........................
5 Removal and replacement procedures for Customer Self-Repair parts ......................................................... 64 Component replacement procedures ................................................................................................. 64 Battery ............................................................................................................................... 65 Optical drive ................................................................................................
Updating the BIOS ........................................................................................................................... 117 Determining the BIOS version ......................................................................................... 117 Downloading a BIOS update ........................................................................................... 117 Using Advanced System Diagnostics .......................................................................................
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1 Product description Category Description Product Name HP Pavilion 17 Notebook PC AMD Intel √ √ HP Pavilion 15 Notebook PC Processors Processors are attached to the system board. AMD™ ● AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W, Max DDR3L-1600 ● AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L), quad core, 25 W Max DDR3L-1333 ● AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L), quad core 15 W Max DDR3L-1600 ● AMD A6-6310 (1.8 up to 2.
Category Description ● AMD Radeon R5 Graphics ● AMD Radeon R4 Graphics ● AMD Radeon R3 Graphics ● AMD Radeon R2 Graphics AMD Intel Switchable Discrete Graphics: AMD Topaz-XT (AMD Radeon™ R7 M260) with up to 2048 MB of dedicated video memory (256Mx16 DDR3L 900MHz x 4 PCs, 1 GHz bridge to 900MHz) ● Intel HD Graphics 4400, for use with 4th Generation Intel Core processors ● Intel HD Graphics, for use with 4th Generation Intel Pentium processors √ Switchable discrete graphics: Panel ● HD deco
Category Description ● 8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer models equipped with a 32-bit operating system) ● 6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer models equipped with a 32-bit operating system) ● 4096 MB (4096 MB×1 or 2048 MB×2) ● 16384 MB (8192 MB x 2) AMD Intel Two SODIMM memory module slots (select models only) DDR3L-1600 MHz dual channel support DDR3L-1333 MHz dual channel support Max.
Category Description Audio and video Supports: AMD Intel √ √ Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.
Category Description Keyboard/ pointing devices Full Size Textured island-style Keyboard with numeric key pad black AMD Intel √ √ √ √ √ √ Full Size Textured island-style Keyboard with numeric key pad white Clickpad with image sensor Multitouch gestures enabled Supports Windows® 8 Modern Trackpad Gestures Power requirements Supports the following AC adapters: ● 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer. To find out information about system hardware components and the system BIOS version number, press fn+esc.
Right side NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) Description Power light Hard drive light Audio-out (headphone)/Audio-in (microphone) jack ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Component Description NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Component (1) (2) (3) Description Power light Hard drive light Audio-out (headphone)/Audio-in (microphone) jack ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Left side NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (3) (4) RJ-45 (network) jack/status lights Vents (2) Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network.
Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: Depending on your computer model, the number of antennas may vary. (3) Internal microphones (2) Record sound.
Top TouchPad Component (1) Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. 12 (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the keyboard backlight feature off or on.
Bottom Component 16 Description (1) Battery lock Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vents (4) Enable airflow to cool internal components. NOTE: The number of vents may vary depending on your computer model. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 16 for details.
Iterm Component (1) Display assembly, 15.6 in Spare part number Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 32.
Iterm Component (2) Top cover (includes keyboard and cable): Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: 20 With full size textured island-style Keyboard.
Iterm Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in South Africa 762529-FP1 With full size textured island-style Keyboard, TouchPad, and numeric keypad white for use in the United States 762530-001 With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom 762530-031 With full size textured island-style Keyboard and numeric keypad white for use in Germany 762530-041 With full size textured is
Iterm Component Spare part number With full size textured island-style Keyboard and numeric keypad white for use in South Africa 762530-FP1 Top cover for HP Pavilion 17 Notebook PC computer models: 22 With full size textured island-style Keyboard and numeric keypad black for use in the United States 765806-001 With full size textured island-style Keyboard and numeric keypad black for use in the United Kingdom 765806-031 With full size textured island-style Keyboard and numeric keypad black for us
Iterm (3) (4) Component Spare part number With full size textured island-style Keyboard and numeric keypad white for use in Spain 765807-071 With full size textured island-style Keyboard and numeric keypad white for use in Portugal 765807-131 With full size textured island-style Keyboard and numeric keypad white for use in Turkey 765807-141 With full size textured island-style Keyboard and numeric keypad white for use in Greece 765807-151 With full size textured island-style Keyboard and numeri
Iterm Component (5) WLAN module: Spare part number Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer models equipped with Intel processors 709848-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC 753076-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.
Iterm Component Spare part number Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 766471-001 Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 787515-001 Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 cache, quad core, SDP 4.
Iterm 26 Component Spare part number Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W available for FreeDOS and Ubuntu Linux, 779840-001 Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/2 MB L3, dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 779840-501 Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/2 MB L3, dual 15 W for use with Windows Professional HP Pavilion 15 Notebook PC 779840-601 Intel Core 840M i7-4510U 2.
Iterm Component Spare part number Intel Core 830Mi3-4030U (1.9 GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Professional HP Pavilion 15 Notebook PC 774772-601 Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 767411-001 Intel Core i3-4010U 1.7 GHz processor (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC 767411-501 Intel Core 830 M i3-4005U (1.
Iterm Component Spare part number AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762526-501 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763421-001 AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC 763421-501 AMD A4-6210 (1.
Iterm (9) (10) Component Spare part number AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762531-501 AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763428-001 AMD M260 A10-5745M (2.9 GHz/2.
Iterm Component Spare part number For use only on computer models equipped with Intel processors and UMA graphics 28 W 793182-001 For use with HP Pavilion 17 Notebook PC computer models: (14) For use only on computer models with Intel processors discrete memory 19 W 762524-001 For use only on computer models equipped with AMD processors and UMA graphics 19 W 764080-001 For use only on computer models equipped with AMD processors and UMA graphics 25 W 764082-001 For use only on computer models e
Iterm (20) Component Spare part number Aqua blue finish 762501-001 Natural silver finish 762498-001 Snow white finish 762499-001 Vibrant red finish 762500-001 Neon purple 778264-001 Natural silver for use with Intel processors 780094-001 Snow white for use with Intel processors 780095-001 Vibrant red for use with Intel processors 780096-001 Aqua blue for use with Intel processors 780097-001 Neon pink for use with Intel processors 780098-001 Neon purple for use with Intel processors
Display assembly subcomponents Item Component Spare part number (1) Display bezel for HP Pavilion 17 Notebook PC (includes screws) 765782-001 Display bezel for HP Pavilion 15 Notebook PC (includes screws) 762512-001 (2) Display Hinge Kit (includes left and right hinges and screws) For HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 763706-001 Display Hinge Kit, touchscreen (includes left and right hinges and
Item (4) (5) (6) (7) Component Spare part number 17.3 WLED AG BrightView HD flat display panel available for Windows 8.1 (includes screws) 766904-001 17.3 WLED AG full HD flat display panel available for Windows 8.1 (includes screws) 766905-001 17.
Item Component Spare part number Snow white finish, Touchscreen 765777-001 Vibrant red finish, Touchscreen 765780-001 Neon purple finish, Touchscreen 777195-001 For HP Pavilion 15 Notebook PC 34 Aqua blue finish 762511-001 Natural silver finish 762508-001 Snow white finish 762509-001 Vibrant red finish 762510-001 Neon purple finish 779639-001 Aqua blue finish, Touchscreen 762517-001 Natural silver finish, Touchscreen 762514-001 Snow white finish, Touchscreen 762515-001 Vibrant red
Mass storage devices Item Component (1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) (2) Spare part number 1 TB, 5400 rpm, 9.5 mm available for Windows 8.1 778192-005 750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 778190-005 500 GB 5400 rpm 9.5 mm available for Windows 8.1 778188-005 500 GB 5400 rpm 7 mm hybrid 732000-005 1 TB, 5400 rpm 9.5 mm 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 1.5 TB, 5400 rpm 9.
Item Component Spare part number For HP Pavilion 15 Notebook PC in neon pink 778262-001 For HP Pavilion 15 Notebook PC in twinkle black 790019-001 For HP Pavilion 15 Notebook PC in neon purple 778265-001 For HP Pavilion 15 Notebook PC in neon purple 778856-001 For HP Pavilion 15 Notebook PC in natural silver 763100-001 For HP Pavilion 15 Notebook PC in snow white 763101-001 For HP Pavilion 15 Notebook PC in aqua blue 763103-001 For HP Pavilion 15 Notebook PC in vibrant red 763102-001 Misc
Component Spare part number For use in Switzerland 755530-111 For use in Japan 755530-291 For use in Israel 755530-BB1 For use in South Aftrica 755530-AR1 Screw Kit for HP Pavilion 15 Notebook PC 762522-001 Screw Kit for HP Pavilion 17 Notebook PC 765790-001 HDMI to VGA Adapter for use with computer models with AMD processors 701943-001 Rubber kit for HP Pavilion 15 Notebook PC 763104-001 Rubber kit for HP Pavilion 17 Notebook PC 763714-001 Heat spreader for use with Intel computer model
Spare part number Description Regulatory Model Number TPNQ140 38 TPNQ143 TPNQ144 TPNQ141 724935-005 WLAN Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for HP Pavilion 15 AMD computer models √ 731999-005 Hard drive 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm √ √ √ √ 732000-005 Hard drive 500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm √ √ √ √ 732001-005 Hard drive, 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm √ √ √ √ 741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 √ √ √ √ √ 756743-001 4 cell, 41 Whr, 2.
Spare part number 40 Description Regulatory Model Number TPNQ140 TPNQ143 762514-001 Display back cover (includes screws): natural silver finish, Touchscreen for HP Pavilion 15 Notebook PC √ √ 762515-001 Display back cover (includes screws):snow white, Touchscreen for HP Pavilion 15 Notebook PC √ √ 762516-001 Display back cover (includes screws): vibrant red finish, Touchscreen for HP Pavilion 15 Notebook PC √ √ 762517-001 Display back cover (includes screws): aqua blue finish, Touchscreen
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 762529-031 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in the United Kingdom √ √ 762529-041 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Germany √ √ 762529-051 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for
Spare part number Description Regulatory Model Number TPNQ140 42 TPNQ143 762529-291 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Japan 762529-A41 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Europe 762529-AB1 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Taiwan √ 762
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 762530-051 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in France √ √ 762530-061 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Italy √ √ 762530-071 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Spain
Spare part number 44 Description Regulatory Model Number TPNQ140 TPNQ143 762530-AB1 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Taiwan √ √ 762530-AD1 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in South Korea √ √ 762530-B31 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for Int
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 763100-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in natural silver √ √ 763101-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in snow white √ √ 763102-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in vibrant red √ √ 763103-001 Hard Drive Hardware Kit, for HP Pavilion 15 Notebook PC in aqua blue √ √ 763104-001 Rubber kit for HP Pavilion 15 Notebook PC √ √ 763105-0
Spare part number Description Regulatory Model Number TPNQ140 46 TPNQ143 TPNQ144 TPNQ141 763425-501 System board AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PCC √ 763426-001 Optical drive, DVD+/-RW DL SuperMulti Natural silver finish for use with Windows Standard HP Pavilion 17 Notebook PCC √ 763427-001 System board AMD A8-6410 (2.4 GHz/2.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 764080-001 Heat sink assembly for use only on computer models equipped with UMA graphics (includes replacement thermal material): √ 764081-001 Base enclosure caps (Included in the plastics kit) for HP Pavilion 15 Notebook PC computer models 764082-001 Heat sink assembly for use only on computer models equipped with UMA graphics (includes replacement thermal material): √ 764083-001 Heat sink assembly for use
Spare part number Description Regulatory Model Number TPNQ140 48 TPNQ143 TPNQ144 TPNQ141 765789-001 Base enclosure caps (Included in the plastics kit) for HP Pavilion 17 Notebook PC computer models √ √ 765790-001 Screw Kit for HP Pavilion 17 Notebook PC √ √ 765792-001 TouchPad board (with bracket and cable) In Ash Silver for HP Pavilion 17 Notebook PC 765793-001 Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and bracket): aqua blue finis
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 765806-261 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in Bulgaria √ 765806-271 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in Romania √ √ 765806-A41 Top cover for HP Pavilion 17 Notebook PC computer models with full size textur
Spare part number Description Regulatory Model Number TPNQ140 50 TPNQ143 TPNQ144 TPNQ141 √ 765807-071 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Spain √ 765807–131 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Portugal √ 765807-141 Top cover for HP Pavilion 17 Notebook PC computer models with full si
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 765807-DH1 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Nordic regions √ √ 765807-FL1 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Czech and Slovackia √ √ 766469-001 System board Intel Core i5-4210U 1.
Spare part number Description Regulatory Model Number TPNQ140 52 TPNQ143 TPNQ144 TPNQ141 766480-001 System board Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC √ 766480-501 System board Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC √ 766480-601 System board Intel Pentium N3530, turbo up to 2.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 √ √ 767120-001 USB board for use with HP Pavilion 17 Notebook PC computer models 767339-001 Heat sink assembly for use only on computer models equipped with UMA graphics (includes replacement thermal material): For use only on computer models equipped with AMD processors and UMA graphics 19 W √ √ 767340-001 Heat sink assembly for use only on computer models equipped with UMA graphics (includes replacement th
Spare part number Description Regulatory Model Number TPNQ140 54 TPNQ143 TPNQ144 TPNQ141 767415-001 System board Intel Core 830M i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC √ 767415-501 System board Intel Core 830M i3-4030U (1.9GHz), 1600MHz/ 3MB L3, Dual 15W for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 778258-601 AMD A10-7300 (1.9 GHz, up to 3.
Spare part number Description Regulatory Model Number TPNQ140 56 TPNQ143 TPNQ144 779840-001 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W √ 779840-501 System board Intel Core 830 M i3-4005U (1.7 GHz), 1600 MHz/ 2 MB L3, dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 √ 779840-601 System board Intel Core 830 M i3-4005U (1.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 782940-601 System board Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Professional HP Pavilion 17 Notebook PC √ 784982-001 Heat spreader for use with Intel computer models √ 787484-001 Intel Pentium N3540, 2.16 turbo up to 2.66 GHz (2 MB L2 cache, quad core, SDP 4.
Spare part number Description Regulatory Model Number TPNQ140 58 793076-501 System board Intel Core i5-4288U dual core 1.7 GHz for HP Pavilion 15 computer models with Windows 8.1 Standard √ 793076-601 System board Intel Core i5-4288U dual core 1.7 GHz for HP Pavilion 15 computer models with Windows 8.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: HP continually improves and changes product parts.
Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive.
Remove the optical drive: 1. Remove the screw (1) that secures the optical drive to the computer. 2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two screws (1) that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Base enclosure Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: 70 With full size textured island-style Keyboard.
Description Spare part number With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom 762530-031 With full size textured island-style Keyboard and numeric keypad white for use in Germany 762530-041 With full size textured island-style Keyboard and numeric keypad white for use in France 762530-051 With full size textured island-style Keyboard and numeric keypad white for use in Italy 762530-061 With full size textured island-style Keyboard and numeric ke
Description Spare part number With full size textured island-style Keyboard and numeric keypad Beats Audio in Latin America 762533-161 With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Russia 762533-251 With full size textured island-style Keyboard and numeric keypad Beats Audio for International use 762533-B31 With full size textured island-style Keyboard, TouchPad and numeric keypad Beats Audio for use in Slovenia 762533-BA1 With full size textured island-st
Description Spare part number With full size textured island-style Keyboard and numeric keypad white for use in the United States 765807-001 With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom 765807-031 With full size textured island-style Keyboard and numeric keypad white for use in Germany 765807-041 With full size textured island-style Keyboard and numeric keypad white for use in France 765807-051 With full size textured island-style Keyboard an
Description Spare part number Neon purple for use with AMD processors 780088-001 For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish 762501-001 Natural silver finish 762498-001 Snow white finish 762499-001 Vibrant red finish 762500-001 Neon purple 778264-001 Natural silver for use with Intel processors 780094-001 Snow white for use with Intel processors 780095-001 Vibrant red for use with Intel processors 780096-001 Aqua blue for use with Intel processors 780097-001
2. Remove the ten Phillips screws.
3. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). 4. Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover.. 5.
Reverse this procedure to install the top cover and base enclosure.
Display panel Component Display bezel (includes screws) for HP Pavilion 17 Notebook PC Display bezel (includes screws) for HP Pavilion 15 Notebook PC Spare part number 765782-001 762512-001 Display Hinge Kit (includes left and right hinges and screws) For HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 763706-001 Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook P
Component Spare part number Display panel full HD cable for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 762544-001 Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 763572-001 Display back cover (includes screws): For HP Pavilion 17 Notebook PC Aqua blue finish 765774-001 Natural silver finish 765775-001 Snow whit
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 65). 5. Remove the optical drive. 6.
4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. Removing the cover is required for the display panel removal. NOTE: You will remove the power connector after you have removed the system board. This procedure is to remove the power connector cover. 5.
6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it. 7. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel.
8. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. NOTE: Depending on your specific model, some computers only have four display panel screws. 9. Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step.
10. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps. With the display bezel upside down, disconnect the cable from the webcamera/microphone (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable (3) to remove it. 11.
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. 13. If it is necessary to replace the WLAN antenna cable, follow these procedures: a. Position the display back cover face up. b.
d. Remove the wireless antenna from the retaining channels (2), and lift the antenna (3) Reverse this procedure to install the display panel. WLAN module Description Spare part number Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models 709848-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 65). 5. Remove the optical drive. 6.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
TouchPad button board Description Spare part number For HP Pavilion 15 Notebook PC Intel computer models In Ano silver 762506-001 In ash silver 762525-001 For HP Pavilion 15 Notebook PC AMD computer models In Ano silver 781767-001 In ash silver 781768-001 For HP Pavilion 17 Notebook PC Intel computer models In ash silver 765792-001 In natural silver 767059-001 For HP Pavilion 17 Notebook PC AMD computer models In Ano Silver 781764-001 In Ash Silver 781765–001 TouchPad board with bracket an
3. Remove the TouchPad board by carefully pushing the TouchPad down (2) and routing the cable through the opening (3) (the cable was disconnected earlier from the top cover). Reverse this procedure to install the TouchPad button board. Battery Board (select models only) Description Spare part number Battery board for HP Pavilion 17 Notebook PC 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the battery board, follow these steps: 1.
3. Lift the battery board (2) to remove it. Reverse this procedure to install the battery board. Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See the Optical drive removal for more information for the spare part kit information.) Before removing the optical drive connector board, follow these steps: 1. Shut down the computer.
Reverse this procedure to install the optical drive connector board.
USB board Description Spare part number USB board for use with HP Pavlion 17 Notebook PC computer models 767120-001 USB board for use with HP Pavlion 15 Notebook PC computer models 762497-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive Description Spare part number 1 TB, 5400 rpm, 9.5 mm 778192-005 750 GB, 5400 rpm, 9.5 mm 778190-005 500 GB 5400 rpm 9.5 mm 778188-005 500 GB 5400 rpm 7 mm hybrid 732000-005 1 TB, 5400 rpm 9.5 mm 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm 732000-005 1.5 TB, 5400 rpm 9.
If it is necessary to disassemble the hard drive: ▲ Remove the hard drive cable (1), and then remove the hard drive bracket (2). Reverse these procedures to reassemble and install the hard drive. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.
96 Description Spare part number Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 766469-501 Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1 766469-601 Intel Core i3-4030U (1.
Description Spare part number Intel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux 779127-001 Intel Core i3-4005U (1.7GHz), 1600MHz/3 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1 779127-501 For computer models equipped with Intel processors and discrete switchable graphics Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.
Description Spare part number Intel Core 830Mi3-4030U (1.9GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1 774772-601 Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 779840-001 Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.
Description Spare part number AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 762526-001 AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762526-501 AMD A4-6210 (1.8GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763421-001 AMD A4-6210 (1.
Description Spare part number AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762531-501 AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763428-001 AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows Standard HP Pavilion 17 Notebook PC 763428-501 AMD M260 A10-5745M (2.
● 2.
3. Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board. This procedure is to remove the power connector cover if did not remove it when removing the display panel. 4. Remove the six Phillips screws (1). 5.
Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC computer models 763717-001 Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC computer models 762502-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Memory modules Description Spare part number 2 GB memory module 691739-005 4 GB memory module 691740-005 8 GB memory module 693374-005 2 GB memory module 652972-005 8 GB memory module 670034-005 16 GB memory module for use with AMD HP Pavilion 15 computer models 756760-004 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module. RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the system board. Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up. Power connector Description Spare part number For use with HP Pavilion 15 Notebook PC computer models 762507-001 For use with HP Pavilion 17 Notebook PC computer models 763699-001 Before removing the power connector cable, follow these steps: 1.
1. Release the metal clip to disconnect the power connector cable (1) from the system board. 2. Disengage the cable from the clips (2). 3. Release the clips (3), and then remove the power connector cable (4). Reverse this procedure to install the power connector cable and bracket. Fan Description Spare part number For use with HP Pavilion 15 Notebook PC computer models 762505-001 For use with HP Pavilion 17 Notebook PC computer models 765788-001 Before removing the Fan, follow these steps: 1.
1. Turn the system board upside down. 2. Disconnect the fan cable from the system board, and then remove the piece of tape that secures the fan to the heat sink (1). 3. Remove the 3 screws securing the fan to the unit (2) and lift the fan to remove it (3). 4. Lift the fan (4) to remove it. Reverse this procedure to install the fan.
Description Spare part number For use only on computer models with Intel processors discrete memory 19 W 767340-001 For use only on computer models equipped with AMD processors and UMA graphics 8.5 W 767341-001 For use only on computer models with Intel processors discrete memory 19 W 777250-001 Heat spreader for use with Intel computer models 784982-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink.
Power button board Description Spare part number Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 114. 2. b. Hard drive c.
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
9 Specifications Computer specifications Metric U.S. Width for HP Pavilion 17 Notebook PC 41.95 cm 16.5 in Width for HP Pavilion 15 Notebook PC 38.45 cm Depth for HP Pavilion 17 Notebook PC 27.9 cm 10.7 in Depth for HP Pavilion 15 Notebook PC 26.09 cm 10.3 in Height for HP Pavilion 17 Notebook PC 2.67 cm 1.1 in Height for HP Pavilion 15 Notebook PC 2.49 cm 1 in Height for HP Pavilion 17 Notebook PC 2.9 kg 6.0 lbs Height for HP Pavilion 15 Notebook PC 2.44 kg 5.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display Specifications (17.3) Metric U.S. Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.56 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m2 (nits) (typical) Backlight WLED Total power consumption 3.
Display Specifications (15.6-in) Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 PPI 112 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.329) Color tolerance (White) +/- 0.
Hard drive specifications 1. 5 TB, 5400 rpm* 1 TB* 750 GB* 500 GB* Height 9.5 mm 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA Transfer rate 145 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security Single track 2.0 ms 1.5 ms 1.0 ms 1.5 ms Average 12 ms 11.0 ms 14.0 ms 12.0 ms Maximum 22ms 22.0 ms 24.0 ms 22.
8X DVD-ROM 10,800 KB/sec 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.
10 Windows 8.1 – Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 126. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select models only) on page 127.
To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only). 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
11 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using an optional external DVD±RW optical drive.
To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list. NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local Folder, and then click the Choose Folder button.
3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. 4. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 9, 10 spare part numbers 36, 37, 38 support 5 action keys identifying 15 adapter, HDMI to VGA 37 Advanced System Diagnostics using for Ubuntu Linux computer models 118 antenna spare part number 33, 40, 46, 78 Antenna Kit, spare part number 33, 40, 46, 78 audio, product description 4 audio-out (headphone)/audio-in (microphone) jack 7, 8 B backups for Ubuntu Linux computer models 128 for Windows computer models 124 personal information for Ubuntu Linux computer models 129 base enclosure rem
H hard drive product description 3 removal 94 spare part numbers 30, 35, 38, 54, 94 specifications 122 Hard Drive Hardware Kit contents 35, 36, 45, 54, 55, 94 spare part number 35, 36, 45, 54, 55, 94 hard drive hardware kit spare part numbers 39 hard drive light 7, 8 HDMI port identifying 9, 10 HDMI to VGA adapter, spare part number 37 heat sink removal 108 spare part numbers 39, 40, 56, 58, 108 heat sink assembly spare part numbers 29, 47, 53 heat spreade spare part numbers 57 HP PC Hardware Diagnostics (U
set requirements 131 spare part numbers 36, 38 power lights, identifying 7, 8, 13 power requirements, product description 5 processor, product description 1 product description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drive 3 keyboard 5 memory module 2 microphone 4 operating system 5 optical drive 3 pointing device 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 4 wireless 4 product name 1 product name and number, comput
T top cover spare part numbers 20, 40, 41, 42, 43, 44, 48, 49, 50, 51 touchapd board spare part numbers 56 TouchPad buttons 12 TouchPad button board removal 89 spare part number 89 TouchPad module spare part numbers 23, 39, 40, 48, 52 TouchPad zone, identifying 12 traveling with the computer 17 U USB 2.0 port, identifying 7, 8 USB 3.
