User's Manual

Page 39 of 49
Antenna Pointing
Problem
Possible Root Cause
Solution
LED Situation 16:
Registration
Failure(All the
four LEDs
flashing in amber,
‘Exit Pointing
Mode’ button
flashing in red)
Registration time-out Press and hold ‘Exit Pointing Mode’ button for
3 seconds to enter Antenna Pointing Mode
again.
LED Situation 21:
Magnetic
interference
detected.
(Left and Up
LEDs flashing in
Red, Down and
Right LEDs
flashing in Amber;
‘Exit Pointing
Mode’ button
flashing in red)
Interference by
electrical devices
LED pointing mode relies on GPS fix
information along with the output of a
magnetometer. Local electrical interference
can impact the reliability of the magnetometer.
Ensure the iSavi
TM
is placed outside away
from electrical devices or appliances that
generate RF noise, and with an unobstructed
view of the sky.
Data Connection
Problem
Possible Root Cause
Solution
LED Situation 18:
iSavi
TM
terminal is
registered to the
network but fail in
data activation.
Low signal strength. Ensure that the signal strength is good. Signal
strength need to be at least 42dBHz and
above for an acceptable service to
commence.
Not enough credit for
prepaid card.
If you have a prepay subscription, check your
prepay balance to ensure you have sufficient
credit to make a data connection.
No access rights for
internet access.
Ensure no firewall settings are preventing
access to the internet.
Contact your service provider if you are
unable to resolve the problem