User's Manual

Page 38 of 49
Antenna Pointing
Problem
Possible Root Cause
Solution
LED Situation 14:
Azimuth and
Elevation are
correct but low
signal strength-
LED visual
pointing mode.
(All the four
Antenna Pointing
LEDs flashing in
green ; ‘Exit
Pointing Mode’
button flashing in
red)
LED Situation 20:
Global Beam is
not available-
LED visual
pointing mode
(All the four
Antenna Pointing
LEDs flashing in
amber, ‘Exit
Pointing Mode’
button flashing in
red)
LED Situation 22:
GPS not available
after timeout.
(All the four
Antenna Pointing
LEDs flashing in
amber, ‘Exit
Pointing Mode’
button flashing in
red)
LED Situation 23:
Global Beam not
available- Audio
assisted
pointing mode
(All the four
Antenna Pointing
LEDs flashing in
green, ‘Exit
Pointing Mode’
button flashing in
red)
Terminal is blocked by
building or wrong
locating position.
Terminal is using
inaccurate or out of
date GPS fix location
LED visual pointing mode is using
magnetometer and GPS to do the pointing.
When there is blockage between your iSavi
TM
and the Inmarsat satellite, the terminal is
unable to connect to the network even though
the azimuth and elevation are correct.
Ensure your iSavi
TM
is placed outside with a
clear, unobstructed view of the sky. Adjust the
elevation so that your iSavi
TM
is flat, facing
straight upwards. Switch the terminal on and
leave for a minimum of 3 minutes. Your
iSavi
TM
.will automatically enter LED visual
pointing mode once GPS coordinates are
acquired. Check Web Console or Control app
to check GPS fix status.
Ensure the iSavi
TM
terminal is placed outside,
with an unobstructed view of the sky. Tilt the
Terminal flat so that it is facing straight up and
leave the terminal for a minimum of 3 minutes
to refresh GPS fix information.
Switch into audio assisted pointing mode by
press and hold the ‘Exit Pointing Mode’ button
for 5 seconds.
Contact your service provider if you are
unable to resolve the problem.
Refer to Appendix A: Antenna Pointing LED Status Table for LED situation.