User's Manual

Page 37 of 49

4 TROUBLESHOOTING AND FAQ

Terminal Fail to Power Up

Problem

Possible Root Cause

Solution

My iSavi

does

not switch on

successfully

Battery not connected

properly to the iSavi

transceiver.

Check if the battery is attached correctly.

Press and hold the Power Button for 5

seconds.

Battery pack is in low

charge condition.

Check if the battery needs charging. Charging

for 20 minutes should provide enough power

to switch the terminal on.

Battery end of life. If the battery does not charge it has probably

exceeded its useable life and you will need to

replace it with a new one.

SIM Card

Problem

Possible Root Cause

Solution

LED Situation 19:

Fatal error

(‘Power’ button

LED colour turn

to red)

SIM card not inserted Ensure SIM card is inserted before turning on

your iSavi

Incorrect SIM card Ensure that a correct SIM card is inserted.

Contact your service provider if you are

unable to resolve the problem.

My iSavi

and/or

SIM has been lost

or stolen

- Contact your service provider as soon as

possible so your iSavi

and/or SIM can be

barred