User's Manual
SAFARI
TM
System User’s Guide
4
Web Console
Symptoms
Descriptions / Remedial Actions
Unable to access Web
Console
Ensure there is no problem with the Ethernet connectivity
Ensure that IP address is entered correctly.
Unable to login
Ensure to use correct username and password.
Ensure that you do not have maximum Web Console
sessions being opened.
Retry by closing and reopening the web browser.
Web page does not seem
to be updated or there are
unexpected errors
occurred.
Refresh the web page.
Data Connection
Symptoms
Descriptions / Remedial Actions
Unable to active Primary
PDP context
Ensure you are using a valid APN.
For static IP connection, please make sure that your user
name and password are correct
Ensure your SIM card supports PS services
Unable to access internet
after successfully Primary
PDP context activation
Make sure that your PC/laptop is using dynamic IP
assignment or a correct gateway should be specified if using
static IP
Make sure that there is no firewall or proxy settings in your
PC/laptop that prevent access to the transceiver
“Auto Connect (Last
successfully Activated
PDP Context)” feature is
not working
Make sure that this feature is enabled via Web Console
A standard background connection has to be successfully
activated for the first time after enabling this feature
This feature takes no effect if last activated PDP context is
of streaming class or current data connection is terminated
by the user
Please wait for at least 1 minute for re-connection if any
error happened during connection time
Safe Mode and Firmware Upgrade
Symptoms
Descriptions / Remedial Actions
Unable to enter safe
mode. Transceiver
continues to start in
normal mode.
Make sure that the safe mode button (the button besides the
SIM card slot) is pressed and held tightly until all LEDs turn
into amber colour
Firmware upgrade fails
Make sure that you are using the correct firmware upgrade
package
Make sure that there is no interruption of power supply
during firmware upgrade.
Retry firmware upgrade