User guide

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Our experience with customer complaints/problems has been:
1 - Over 60% simply did not take the time to read and understand the documentation, and made
little or no effort to isolate or verify the problem before calling for help. In many cases, we
have been called upon to provide VERY BASIC information about the operation of the computer
or the operating system. This is NOT our responsibility!
2 - Roughly 30% have problems with hardware, other software, or simply have not properly
configured the hardware of software correctly.
3 - In the last year, an increasing number of problems have centered around 4 Mhz operation. In
EVERY case, the problem has been found to be either a hardware caused malfunction due to
an improperly executed conversion violating one or more hardware timing requirement, or
some feature of the conversion which by it's very nature makes it incompatible with ANY
standard disk driver.
4 - Far less than 1% has legitimate problems with "bugs", defective distribution media, or other
manufacturing problems.
Because of the recent increase in the number of calls falling into the first three categories
above, we have been forced to adopt the following policy regarding alleged "bugs":
1 - Reports of suspected "bugs" MUST be made in writing, stating the exact nature of the bug, ALL
hardware and software in use at the time of the problem, and all pertinent system
configuration information (step rates, drive makes and models, etc.) 2 - The original
distribution disk MUST BE RETURNED for inspection, along with the selling dealers name and
purchase date.
3 - If possible, a bootable disk which exhibits the problem should also be returned with the
report.
4 - Should we determine that a bug or problem does exist, we may or may not provide a
correction, as we see fit. We may or may not incorporate any such fixes in future releases of
the software. Any such updates may or may not be available at a reduced rate. Any such
updates may or may not be announced in such publications as H -SCOOP, BUSS, and local
club newsletters.
LLL has always tried very hard to maintain compatibility with other existing products, both
hardware and software, and we have often updated our products to take advantage of some new
products features, or enhance compatibility. Unfortunately, this attitude is not shared by most