TravelMate 310 Notebook Service Guide CSD Web: csd.acer.com.tw Service Guide files and updates are available on Acer Intranet and CSD database on Lotus Notes. More detail information, please refer to Service CD kit. PART No: 49.42B02.001....................................................
Copyright Copyright © 1996 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Table of Contents Chapter 1 System Specifications 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Hardware Configuration and Specification . . . . . . . . . . . . . . . . . 3 Software Configuration and Specification . . . . . . . . . . . . . . . . 15 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 2 Setup Utility 19 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Disassembling the battery pack. . . . . . . . . . . . . . . . . . 51 Disassembly of LCD and main unit. . . . . . . . . . . . . . . 52 Disassembly of the main unit . . . . . . . . . . . . . . . . . . . . 54 Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 4 Troubleshooting 57 Keyboard or Auxiliary Input Device Check . . . . . . . . . 58 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Power System Check . . . . . . . . . . .
Table of Contents Chapter 5 Jumpers and Connectors 75 Chapter 6 Spare Parts List 77 Appendix A Model Definition 87 Appendix B Compatibility Test 89 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 PCMCIA LAN Card Connection Test . . . . . . . . . . . . . 91 Novell Netware Server Environment Test . . . . . . . . . 91 Microsoft Windows NT Server Environment Test . . . .
Table of Contents Appendix C Online Support Information 111 Index 113 VI
Chapter1 System Specifications Overview This computer was designed with the user in mind. Here are just a few of its many features: Performance • Intel Pentium® processor with MMX™ technology • 64-bit main memory and external (L2) cache memory • Large LCD display and PCI local bus video with 128-bit graphics acceleration • External 3.
• Ergonomically-centered touchpad pointing device Expansion • CardBus PC card (formerly PCMCIA) slots (two type II/I or one type III) with ZV (Zoomed Video) port support • Upgradeable memory and hard disk 2 TravelMate 310 Service Guide
Hardware Configuration and Specification Memory Address Map Address Range Definition Function 000000-09FFFF 640 KB memory Base memory 0A0000-0BFFFF 128 KB video RAM Reserved 0C0000-0CBFFF Video BIOS Video BIOS 0F0000-0FFFFF 64 KB system BIOS System BIOS 100000-top limited Extended memory SIMM memory FE0000-FFFFFF 256 KB system ROM Duplicate of code assignment at 0E00000FFFFF Interrupt channel default assignment Channel Default setting mode Remarks NMI System errors IRQ0 System ti
DMA channel default assignment Channel Default setting mode DRQ/DACK0 Yamaha sound system audio 8-bit DRQ/DACK1 ECP 8-bit DRQ/DACK2 Floppy 8-bit DRQ/DACK3 Fast Infrared (COM2) 8-bit DRQ/DACK4 DMA controller 16-bit DRQ/DACk7 Yamaha Sound system audio 16-bit I/O address map Address 4 Device 000-00F DMA controller-1 020-021 Interrupt controller-1 040-043 System timer 060-060 Keyboard 061-061 System speaker 064-064 Keyboard 070-071 Real-time clock and NMI mask 080-08F DMA
I/O address map Address Device 3F0-3F5 Floppy disk controller 3F6-3F6 PCI IDE controller 3F7-3F7 Floppy disk controller 3F8-3FF Communication port (COM1) 530-537 Audio (option) 778-77F ECP printer port (LPT1) CF8-CFF PCI bus Processor Item Specification CPU type Intel Tillamook 200/233/266/300 Mhz or Tillamook--Intel Pentium architecture, 64 bit data bus, 16K-Byte code cache, 16 K-Bytes write back data, cache, MMX CPU package 256/512KB L2 cache CPU core voltage 1.8V/200/233, 2.
System Memory Item Specification Supported maximum memory size 80MB (16MB+64MB) Supported DIMM type Synchronous DRAM, EDO Supported DIMM Speed SDRAM: With SPD, no parity Supported DIMM voltage 3.
Video Item Specification Chip vendor NeoMagic Chip name NM2097A Chip voltage 3.3 Volts ZV port support (Y/N) Yes Graph interface (ISA/VESA/PCI) PCI bus Max. resolution (LCD) 1024x768 (256 colors) Max. resolution (Ext.
Serial Port Item Serial port controller Specification NS PC97338 Number of serial ports 1 16550 UART support Yes Connector type 9-pin D-type Location Rear side Serial port function control Enable/disable by BIOS Setup Selectable serial port (via BIOS Setup) 3F8h, 2F8h, 3E8h, 2E8h, Disabled Selectable serial port IRQ (via BIOS Setup) IRQ3, IRQ4, IRQ10, IRQ11 FIR Item Specification Vendor & model name IBM31T1100 Input power supply voltage 5V Transfer data rate 4 Mbps/s Transfer distanc
Audio Item Internal microphone Specification Yes Internal speaker / Quantity Yes / 1 piece, on the bezel.
FDD Item Specification Vendor & model name D353F3(MISUMI)/MF355H-332MR(Mitsubushi) Floppy Disk Specifications Media recognition 2DD (720K) 2HD (1.2M, 3mode) 2HD (1.
CD-ROM Item Specification Vendor & Model Name Addonics pocket CD-II Performance Specification Speed (KB/sec) 1200 KB/s Access time (ms) 150 (Typ.
Charger & DC-DC Converter Item Specification Backgound charge (charges even if system still operative) 0.3A Normal charge (charge while system is not operative) 1.0A Charging Protection Maximum temperature protection 60 Input voltage (Vdc) 7.5~22V Output rating 5V 3.3V +12V 6V 3.3V SB 118V/ 210V Current (w/load, A) 0~2.5 0~3.2 0~0.1 2 0~0.1 0.01 00.42A Voltage ripple (max., mV) 50 50 100 300 75 50 Voltage noise (max.
LCD Item Specification Vendor & model name Sanyo LM-DA5322NAW HLD8D4-020300DE LCD display area (diagonal, inch) 8.0 8.4 Display technology ASTN TFT Resolution VGA (640x480) SVGA (800x600) Support colors - 262,144 colors Contrast ration 30 (typ) 150 (typ) Brightness (cd/m2) 65 (typ) 100 (typ) Brightness control keyboard hotkey keyboard hotkey Contrast control keyboard hotkey None Supply voltage for LCD display (V) 3.3 (typ) 3.0~3.
AC Adapter Item Specification Output Ratings (CC mode) Load (A) 0 (min) 2.3 (max) Dynamic output Characteristics Turn-on delay time (s, @115Vac) 2 Hold up time (ms; @115 Vac input, full load) 4 (min) Over voltage protection (OVP, V) 22 Short circuit protection Output can be shorted without damage Electrostatic discharge (ESD, kV) +-15 KV(at air discharge) Dielectric withstand voltage Primary to secondary 3000 Vac (or 4242 Vdc), 10mA for 1 second Leakage current 0.
Software Configuration and Specification The BIOS is compliant to PCI v2.1, APM v1.2, E-IDE and PnP specification. It also defines the hotkey functions and controls the system power-saving flow. Icon Function Description Power Lights when the computer is on. Standby Lights when the computer enters Standby mode. Media Activity Lights when the hard disk is active. Battery Charge Lights when the battery is being charged.
The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS setup utility. Hot Key Icon Function Description Fn-F1 Help Displays a list of the hotkeys and their functions. Fn-F2 Notebook Manager Access the notebook configuration utility. Fn-F3 Standby Puts the computer in Standby mode. Press any key to return. Fn-F4 Hibernation Puts the computer in Hibernation mode (Save to Disk).
Hot Key Icon Fn-F12 Function Description Contrast up Increases the screen contrast (available only for models with STN displays). Fn-↑ PgUp Page Up Scrolls the screen one page up. Fn-↓ PgDn Page Down Scrolls the screen one page down. Fn-→ End End Go to the end of the screen. Fn-← Hom e Home Go to the beginning of the screen. Fn-D Screen blank Turns the display screen backlight off to save power. Press any key to return. Fn-T Touchpad on/ Turns the internal touchpad on and off.
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Chapter2 Setup Utility BIOS The flash Memory Update: The flash memory update is required for the following conditions: • New versions of system programs • New features or options Create a bootable diskette C:\Sys A: Copy flash utility & new versions BIOS to the diskette, then boot from diskette driver. 1. Plug in AC power.(to avoid battery no power during flash!) 2. Unit power on, and press F8; system into "safe mode command prompt only" at Microsoft Windows 95 Startup Menu. 3.
Setup Utility The Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Ouput System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. To activate the Setup Utility, press F2 during POST (while the Travelmate logo is being displayed).
Main The Main screen contains parameters involving basic computer settings and hardware information. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description System Time Sets the system time. System Date Sets the system date. Format: HH:MM:SS (hour:minute:second) Format: DD/MM/YYYY (day/month/year) Floppy Disk A Selects the floppy disk drive type. Options: 1.44 MB, 3½” or Disabled.
Parameter Description VGA BIOS Version Shows the version number of the VGA BIOS. BIOS Version Shows the version number of the BIOS. Format: Vx Rx (version and release numbers) Format: Vx Rx (version and release numbers) Note: The BIOS versions are important information about your computer. If you experience computer problems and need to contact technical support, this data helps our service personnel know more about your computer.
Parameter Maximum Capacity Description Shows the maximum capacity of the hard disk. Note: The values for Cylinder, Heads, Sectors/Track and Maximum Capacity are automatically set when the hard disk type is set to Auto. We suggest you set the hard disk type to [Auto] for problemfree and correct hard disk detection. The computer’s BIOS automatically sets the parameters in this screen to their optimal values.
Advanced The Advanced screen contains parameters that are related to computer hardware. Note: The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial Port Description Enables or disabled the serial port.
Parameter ECP DMA Description Assigns DMA channel 1 or DMA channel 3 for ECP parallel port function. This item becomes active only if you select Extended Capabilities Port (ECP) as the operation mode. Options: DMA 1 or DMA 3 Speaker Enables or disables the internal speakers. You can override this by toggling Fn-F6 during computer operation. Options: Enabled or Disabled Boot Display Device Sets the display on boot-up. When set to Auto, the computer automatically determines the display device.
The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password is Description When set, this password protects the computer and this Setup Utility from unauthorized entry. It also protects certain parameters in the Setup Utility. When Password on boot and/or Password check during Resume is enabled, you need to enter this password to continue operation.
Setting a Password Follow these steps: 1. Use the ↑ and ↓ keys to highlight a Set Password parameter (Supervisor or User) and press the Enter key. The password box appears. : 2. Type a password. The password may consist of up to seven characters (A-Z, a-z, 0-9). Note: Important: Be very careful when typing your password because the characters do not appear on the screen. 3. Press Enter. Retype the password to verify your first entry and press Enter.
box to remove the existing password. 4. Press Esc to go to the Exit menu. 5. Press Save Change & Exit to save the password and exit the Setup Utility. Power Saving The Power Saving screen contains parameters that are related to powersaving and power management. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Parameter Resume on Modem Ring Description When on, and an incoming modem ring is detected, the computer wakes up from suspend mode. Options: On or Off Resume on Time When on and the system resume date and time are valid, the computer resumes (wakes up) at the set time and date. Options: On or Off Resume Time Sets the time the computer resumes from if Resume on Time is on. Format: HH:MM:SS (hour:minutes:seconds) Resume Date Sets the date the computer resumes from if Resume on Time is on.
The following table describes the parameters in this screen. Parameter Description Exit Saving Changes Saves any changes made, exits the Setup utility and reboots. Exit Discarding Changes Discards any changes made, exits the Setup utility and reboots. Load Setup Defaults Resets all parameters to their factory-default values. Load Previous Values Disregards any changes made in the current session and reloads their previous values. Save Changes Saves any changes made.
Chapter3 Machine Disassembly This chapter contains procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat to prevent electrostatic discharge • Flat-bladed screwdriver • Phillips screwdriver • Hexagonal screwdriver • Tweezers • Plastic stick The flowchart on the following page gives a clearer and more graphic representation of the entire disassembly sequence.
B a tte ry p a c k S c re w L is t A : M 2 .5 * 5 L 8 6 .9 A 5 2 3 .5 R 0 B : M 2 *3 L 8 6 .9 A 5 2 2 .
B atte ry p ac k A x 2 LCD panel L E D bo a rd S pe a k er In ve rte r A x 2 L C D h in ge rein p la te L C D FP C c ab le LCD H in ge c ov e r k ey bo a rd A x 2 LCD FPC c ab le A x 4 L C D h in ge E a s y D is a s s e m b ly F lo w c h a rt O f L C D M o d u le Chapter 3 33
B a tte ry p a ck H in ge c o v e r K e y b o a rd L C D F P C c a b le T o u c h p a d c a b le A x 7 M a in u n it C o ve r sw c o n n e c to r A x 4 CPU h e a ts in k LCD and u p p e r ca s e A x 2 P C M C IA p la te H D D b ra c k e t HDD MO DEM M o th e rb o a rd E asy D is ass em bly F lo w c ha rt O f m ain un it 34 TravelMate 310 Service Guide
Disassembly of the upper case from the lower case. Disassembling the Battery 1. Slide the battery door notch into an unlocked position 2. Pull out the battery door 3. Slide the battery out from the main unit.
Disassembling the I/O door 1. Detach the I/O door from its latches Disassembling the Keyboard 1. Open the LCD cover 2. Slide out the two display hinge covers 3. Gently, lift out the keyboard and flip it over. 4.
Disassembling the DIMM 1. Remove the two screws on the DIMM cover. 2. Remove the DIMM cover. 3. Push out the latches on either side of the DIMM module 4. Remove the DIMM module.
Removing the LCD module 1. Remove the two screws as shown below. 2. Disconnect the LCD-FPC cable. 3. Close the LCD cover. 4. Remove the two screws on both sides of the hinges 5.
Disassembling the LCD Module Disassembly of the LCD panel 1. Remove the two LCD cover cushions. 2. Remove the two screws from the top of the display bezel. 3. Carefully snap off the LCD panel. 4. Lift out the LCD module.
Disassembling the Speaker 1. Open the EMI mylar of the LCD module 2. Disconnect the speaker cable from the LED board 3. Remove the screw from the speaker. 4.
Disassembling the LED board 1. Disconnect the LCD-FPC cable from the LED board 2. Remove the LED board. Disassembling the Inverter board 1. Remove the LCD-FPC cable 2. Remove the LCD power cable. 3. Remove the inverter board from its latches on the display bezel.
Diassembling the LCD 1. Disconnect the LCD-FPC cable from the LCD. 2. Remove the six screws on the LCD hinge plate. 3. Lift the LCD hinge plate from the display bezel. 4. Remove the hinges and LCD-FPC cable from the display bezel. 5.
Disassembling the upper case 1. Disconnect the touchpad cable from the main unit. 2. Remove the five screws on the base of the upper case. 3. Remove the screws to separate the upper case. 4. Remove the cover switch cable from the main unit.
Disassembling the touchpad 1. Remove the touchpad cable from the touchpad. 2. Remove the two screws on the touch pad cable. 3. Remove the touchpad cable from the upper case. 4. Remove the touchpad board from the uppercase.
Disassembling the lower case 1. Remove the four screws as shown below. 2. Lift out the CPU heat sink. 3. Disconnect the DC-DC converter from the system board. 4. Remove the two screws on the PCMCIA heat sink 5. Slide the PCMCIA heat sink backwards. 6. Remove the hard disk bracket.
7. Disconnect the hard disk module from the system board. 8. Disconnect the modem board. 9. Remove the system board from the lower case. 10. Remove the four screws from the system board. 11. Pull-up the PCMCIA card from the main board.
Easy Disassembly of LCD Module Removing the battery pack. 1. Slide the battery door notch into an unlocked position. 2. Pull out the battery door. 3. Slide the battery out from the main unit.
Removing the LCD panel 1. Remove the hinge covers on either side. 2. Remove the two cover cushions on the top of the display bezel. 3. Remove the two screws on the top of the display bezel. 4. Detach the LCD panel.
Removing the inverter board, speaker, and LED board. 1. Remove the EMI mylar of the LCD. 2. Remove the inverter board. 3. Remove the speaker. 4. Remove the LED board.
Disassembling the LCD Module 1. Remove the LCD-FPC cable. 2. Remove the six screws on the LCD hinge plate. 3. Lift the LCD plate from the display bezel. 4. Remove the hinges and LCD-FPC cable from the display bezel. 5. Remove the LCD from the display bezel.
Easy Disassembly of Main Unit. Disassembling the battery pack. 1. Slide the battery door notch into an unlocked position 2. Pull out the battery door. 3. Slide the battery out from the main unit.
Disassembly of LCD and main unit. 1. Remove the hinge covers from either side. 2. Release the keyboard.and flip over 3. Disonnect the LCD-FPC cable. 4. Disconnect the touchpad cable.
5. Remove the screw on top of the upper case. 6. Remove the five screws at the bottom of the upper case. 7. Disconnect the cover switch cable. 8. Detach the upper case from the LCD.
Disassembly of the main unit 1. Remove the four screws as shown here. 2. Lift out the CPU heat sink. 3. Remove the two screws on the PCMCIA heat sink. 4. Slide the PCMCIA heat sink backwards. 5. Remove the hard disk bracket. 6. Disconnect the hard disk module from the system board.
7. Disconnect the modem board. 8. Remove the system board from the upper case.
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Chapter4 Troubleshooting Use the following procedure as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. NonAcer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
Do the following to select the test device. See “Running the Diagnostics” for details. 1. Boot from the diagnostics diskette and start the PQA program (please refer to “Running PQA Diagnostics Program”). 2. Go to the diagnostic Diskette Drive in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. If an error occurs with the internal diskette drive, reconnector the connector on the Main board. If the error still remains: 1. 2. 3. 4. 5.
Memory Check DIMM cards are available for increasing memory capacity. On Board (MB) Slot 1 (MB) Total Memory (MB) 16 0 16 16 8 24 16 16 32 16 32 48 16 64 80 Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the PQA program (please refer to “Running PQA Diagnostics Program”. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack and diskette drive. 2. Connect the AC Adapter and check that power is supplied. 3. Disconnect the AC Adapter and install the charged battery pack; then check that power is supplied by the battery pack.
If the voltage is within the range, do the following: • Replace the Main board. • If the problem is not corrected, go to “Undetermined Problems”. • If the voltage is not correct, go to the next step. Note: An audible noise from the AC Adapter does not always indicate a defect. Checking Operational Charging: To check operational charging, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging.
is applied to the TouchPad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. If a click button problem or the pointing stick problem occurs, do the following: 1. Boot from the diagnostics diskette and start the PQA program (please refer to “Running PQA Diagnostics Program”. 2. Go to the diagnostic Pointing Dev. in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window.
Symptom-to-Spare Part Index The symptom-to-Spare Part index lists the symptoms and errors and their possible causes. The most likely cause is listed first. Note: Perform the Spare Part replacement or actions in the sequence shown in the “Spare Part/Action” columns. If a Spare Part replacement did not solve the problem, put the original part back in the computer. Do not replace a nondefective Spare Part.
Numeric error Codes Symptom / Error Spare Part / Action in Sequence 0230 Shadow RAM Failed at offset: nnnn 1. BIOS ROM 2. Main board 0231 System RAM Failed at offset: nnnn 1. DIMM 2. Main board 0232 Extended RAM Failed at offset:nnnn 1. DIMM 2. Main board 0250 System battery is dead - Replace and run Setup 1. Replace backup battery(RTC) and Run SETUP to reconfigure System time, then reboot system. 0251 System CMOS checksum bad Default configuration used 1. Backup battery(RTC) 2.
Numeric error Codes Symptom / Error Spare Part / Action in Sequence 02F7 Fail-Safe Timer NMI Failed 1. DIMM 2. Main board Error Messages Symptom / Error Spare Part / Action in Sequence Device Address Conflict 1. Run “Load Setup Defaults” in BIOS Setup Utility. 2. Backup battery (RTC) 3. Main board Allocation Error for: device 1. Run “Load Setup Defaults” in BIOS Setup Utility. 2. Backup battery (RTC) 3. Main board Failing Bits: nnnn 1. DIMM 2. BIOS ROM 3. Main board Fixed Disk n 1.
LCD-Related Symptoms Symptom / Error Spare Part / Action in Sequence • LCD backlight not working • LCD too dark • LCD brightness can not be 1. 2. 3. 4. 5. 6. 7. Reconnector the LCD connector Keyboard (if control is from the keyboard) LCD inverter ID LCD FPC Cable LCD inverter LCD Main board LCD screen unreadable Characters missing pels Screen abnormal Wrong color displayed 1. 2. 3. 4. 5. 6.
Power-Related Symptoms Symptom / Error Spare Part / Action in Sequence The system will not power-on. 1. 2. 3. 4. The system will not power-off 1. DC/DC & Charge board 2. Main board Battery can’t be charge 1. Battery 2. DC/DC & Charge board 3. Main board Battery AC adapter DC/DC & Charge boar Main board PCMCIA-Related Symptoms Symptom / Error Spare Part / Action in Sequence System cannot detect the PCMCIA 1. PCMCIA slots assembly 2.
Power Management-Related Symptoms Symptom / Error Spare Part / Action in Sequence System configuration does not match the installed devices. 1. Enter BIOS Utility to execute load setup default settings, then reboot system. System hangs intermittently. 1. Main board In DOS or Windows, multimedia programs, no sound comes from the computer. 1. Speaker 2. Main board Peripheral-Device-Related Symptoms Symptom / Error Spare Part / Action in Sequence External display does not work correctly. 1.
the system is inoperative. Follow these procedures to isolate the failing Spare Part (do not isolate nondefective Spare Part). Note: Verify that all attached devices are supported by the computer. Note: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power Systems Check”): 1. Power off the computer. 2. Visually check them for damage. If any problems are found, replace the Spare Part. 3. Remove or disconnect all of the following devices: a.
Diagnostic Program Diskette Create a bootable diskette C:\sys A Copy HIMEM.SYS & EMM386.EXE to diskette. Copy all files to diskette. The Diagnostic program diskette include: 1. 2. 3. 4. 5. PQA System Diagnostics Modem Dial and Data Transfer Audio Resource and Speak Out Test Infrared ray test USB Register and Connect/Disconnect Test Utility Program Diskette Create a bootable diskette C:\sys A Copy HIMEM.SYS Copy all files to diskette. 1. Panel ID, bright and contrast utility 2.
Running PQA Diagnostics Program Note: Before running PQA Diagnostic Program, make sure that the write enable tab of the Diagnostic Program Diskette is set to enable. PQA Vx_x Result Diag SysInfo Option xx-xx-xx Exit Press -> or <- to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Resoult, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu.
Auto Test Performs multiple tests of the selected items and AUTO check the select test items in sequence. Note: PCMCIA Diagnostic Supports Manual test only. Do not select PCMCIA Diagnostic in Auto Test. The screen below appears if you select AUTO Test. PQA Vx_x Result Diag SysInfo xx-xx-xx Option Exit Diag MANUAL TEST AUTO TEST TEST COUNT VALUE (1...9999) 1 Specify the desired number of tests and press Enter.
The right corner screen information gives you the available function keys and the specified test number. • • • • • • Space ESC F1 F2 Enter Test Times Enables/disables the item Exits the program Help Tests the selected item(s) Opens the available suboptions Indicates the number of tests to perform. Note: The F1 and F2 keys function only after you finish configuring the Test option.
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Chapter5 Jumpers and Connectors Top View US SW2 UK JP On Off Bypass Check password On Off CN6 CN12 CN13 CN3 CN8 CN21 CN4 CN10 SW1 STN TFT On Off CN19 CN1 1 2 BT1 CN11 CN9 CN20 1 2 CN14 CN15 CN7 CN18 CN2 PCB No.
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Chapter6 Spare Parts List Part numbers are subject to change without notice, please use CSD web site or contact Acer spare parts department for updates. Picture Description Part No. Min order Q’ty TITANIUM MB TILLAMOOK-200 55.42B01.011 1 TITANIUM MB TILLAMOOK-233 55.42B01.021 1 CHARGER DC-DC T62.092.C.00 19.21030.221 1 MODEM 56K T62.108.C.00 TITANIUM 54.09011.201 1 ASSY 8.0"DSTN LCD MODULE TM310 6M.42B04.001 1 DIAPER LED BD AL+PC TITANIUM 34.42B21.001 50 Mainboard PCB LCD 8.
Picture Description Part No. Min order Q’ty LCD STN LM-DA53-22NAW TITANIUM 56.07B01.011 1 INVER T62.105.C.00 v.3 TITA 19.21030.401 5 SPK 0.2W 78DB 20CS07F W/ CABLE 23.40025.031 5 TITANIUM LED BOARD 55.42B02.001 5 C.A FPC 8.0"DSTN(SANYO) 50.42B03.001 1 ASSY LCD PNL 8.0"DSTN TITANIUM 60.42B05.001 5 ASSY LCD BZL 8.0"DSTN TITANIUM 60.42B04.
Picture Description Part No. Min order Q’ty PLT LCD HINGE REIN 8.0DSTN TIT 31.42B01.001 5 ASSY HINGE PACK TM310 6M.42B02.001 5 ASSY 8.4" TFT LCD MODULE TM310 6M.42B07.001 1 DIAPER LED BD AL+PC TITANIUM 34.42B21.001 50 LCD TFT HLD0804-010310 TITANIUM 56.07B01.001 1 INVER T62.105.C.00 v.3 TITA 19.21030.401 5 SPK 0.2W 78DB 20CS07F W/ CABLE 23.40025.031 5 LCD 8.
Picture Description Part No. Min order Q’ty TITANIUM LED BOARD 55.42B02.001 5 C.A. FPC 8.4"TFT(HOSIDEN) 50.42B02.001 1 ASSY LCD PNL 8.4"TFT TITANIUM 60.42B07.001 5 ASSY LCD BZL 8.4"TFT TITANIUM 60.42B08.001 5 PLT LCD HINGE REIN 8.4TFT TITA 31.42B02.001 5 ASSY HINGE PACK TM310 6M.42B02.001 5 60.42B09.
Picture Chapter 6 Description Part No. Min order Q’ty DOOR I/O PC+ABS M002 TITANIUM 42.42B01.001 1 CVR DIMM AL TITANIUM 34.42B06.001 50 PLT CPU SHIELDING TITANIUM 31.42B04.001 50 PLT CARD BUS GND TITANIUM 34.42B23.001 50 HEAT SINK CPU AL TITANIUM 34.42B01.001 5 ASSY U CASE TITANIUM 60.42B03.
Picture Description Part No. Min order Q’ty PAD TOUCH TM41U-140 TRITANIUM 56.1742B.001 5 C.A FPC TOUCHPAD TITANIUM 50.42B01.001 5 W.A CVR SW/2P 40MM TITANIUM 50.42B04.001 50 ASSY L CASE TITANIUM 60.42B02.001 5 ASSY CUSHION,FOOT,MODEM,DOOR PACK 6M.42B01.001 5 ASSY HINGE COVER PACK TM310 6M.42B03.001 50 Miscellaneous ASSY NAME PLATE PACK TM310 6M.42B05.001 50 ASSY CSREW PACK TM310 6M.42B06.
Picture Description Part No. Min order Q’ty EXTERNAL CD ROM(EUR)TITANIUM (EUROPE) 90.42B37.002 1 EXTERNAL CD ROM(EUR)TITANIUM (EUROPE+UK) 90.42B37.003 1 EXTERNAL CD ROM(UK)TITANIUM (US+UK) 90.42B37.004 1 CD ROM KIT PACKCD-II TITANIUM (US) 90.42B37.001 1 CD ROM ADDON/12.31243.E7E 90.42B37.005 C.A POCK CD-II PCMCIA TITANIUM 50.42B05.001 ADT 5V 2A DSA-0101-05 EUR 25.10074.001 ADT 5V 2A DSA-0101-05 US 25.10074.011 ADT 5V 2A DSA-0101-05 UK 25.10074.
Picture Description Part No. Min order Q’ty ASSY FDD 2MB MF355H-322MR 3MOD 60.40B11.001 1 C.A 25/26P 320MM FDD C440329-1 50.40B05.001 5 HDD 2.1GB IBM/DYKA-22160 IDE 56.02756.051 1 HDD 3.2G IBM/DKLA23240 56.02971.021 1 TITANIUM HDD BOARD 55.42B03.001 5 BKT HDD AL TITANIUM 33.42B04.
Picture Description Part No. Min order Q’ty KEYBOARD N860-7654-T001(US) 90.42B07.001 1 KEYBOARD UK 90.42B07.00U 1 KEYBOARD JP 90.42B07.00J 1 KEYBOARD CHINESE TITANIUM 90.42B07.00C 1 KEYBOARD GERMAN TITANIUM 90.42B07.00G 1 KEYBOARD FRANCH TITANIUM 90.42B07.00F 1 KEYBOARD SWISS TITANIUM 90.42B07.000 1 KEYBOARD ITALY TITANIUM 90.42B07.00I 1 KEYBOARD SPAIN TITANIUM 90.42B07.00S 1 CORD SPT-2 #18*2C 7A125V1830MM (US) 27.01618.001 50 Power CORD T-MARK 2P 7A125V JAPAN 27.03518.
Picture Description Part No. Min order Q’ty BTY LI 3V CR1220 36MAH 23.20004.091 50 SKT CARDBUS 150P ST 1123088-1 62.10024.031 5 LEVEL 1 : Stands for Field Replaceable Units (FRU) and Customer Replaceable Units (CRU) for system level 1 service repair use.
AppendixA Model Definition 310 Model Number Define Model Number LCD CPU Memory HDD Battery Modem 31xD 8.0” STN Intel T200MHz 32MB 2 GB (9.5mm) Li-Ion 56K modem 31xT 8.4” TFT Intel T233MHz 32MB 3.2 GB (9.
88 EXTENSA 700/710 Service Guide
AppendixB Compatibility Test System Configuration System Board 310-97161-SD CPU Intel Pentium MMX-200/233 Co-processor On-chip Main Memory DIMM sockets from 8 MB up to 64 MB Cache 256 KB L2-Cache System Chipsets Intel 430TX-82371AB PIIX4E System BIOS BIOS Version 1.0 R01-A0 Flash ROM MXIC 28F200 IDE Include by 82371AB PIIX4E SIO NS 97338 KBC Mitsubishi M38867 VGA NeoMagic NM2097 PCMCIA Ctrl. OZ6833 Audio YAMAHA 715E Keyboard Internal Keyboard Mouse Interface TrackPoint 3.
Network In the Network function test, this model has been tested under different Operating Systems with different PCMCIA LAN Card, PCMCIA Modem Card and External Modem Box via COM port etc. During test we combined system basic feature such as Power Management function, Hot Keys etc.
PCMCIA LAN Card Connection Test Novell Netware Server Environment Test Connect to the Novell NetWare 3.12 and Novell NetWare 4.
PCMCIA Modem Card Test Microsoft Windows Environment Test Microsoft Windows 95 (OSR2) Test • Insert PCMCIA Card into PCMCIA socket • Check the beep sound • Check the PC Card (PCMCIA ) Properties • Check the System Properties • Run Phone Dialer • Run HyperTerminal • Run Dial-Up Networking External Modem Box Test Microsoft Windows Environment Test Microsoft Windows 95 (OSR2) Test • Connect external modem to COM port • Add New Hardware • Check the System Properties • Run Phone Dialer • Run HyperTerminal • Run
Test Results Microsoft Windows 95 (OSR2) Environment Test PCMCIA Ethernet LAN Adapte ETHERNET NW 32 3Com Etherlink III PCMCIA (3C589C) Pass NW 4.11 Pass NT3.51 NT4.
PCMCIA Ethernet LAN Adapte Motorola PCMCIA 28.8 Modem/Fax/ Lan Adapter Pass Pass Pass Pass Olicom OC-2232 GoCard Ethernet/ Modem336 Pass Pass Pass Pass Xircom Credit Card Ethernet + Modem II (CEMII) Pass Pass Pass Pass Xircom Credit Card Ethernet + Modem 28.8 Pass Pass Pass Pass Xircom Credit Card Ethernet + Modem 33.6 Pass Pass Pass Pass NW 4.11 NT 3.51 NT4.0 PCMCIA Token-Ring LAN Adapter TOKEN RING NW 3.
PCMCIA MODEM Card Ositech Trump Card 33.6 PC Card Modem Pass Pass Pass Pass Pretec 56K Modem Pass Pass Pass Pass Megahertz XJ 4336 33.6 PC Card Modem Pass Pass Pass Pass Motorola Montana 28.8 Modem/Fax Pass Pass Pass Pass Xircom Credit Card Modem 33.6 (CM 33) Pass Pass Pass Pass TDK CyberExpress 3000 V.34 Data/Fax Modem Pass Pass Pass Pass TDK DF2814 V.34 Fax/ Modem Pass Pass Pass Pass USRobotics Sportster 28.
PCMCIA MODEM Card Xircom Credit Card Ethernet+Modem 33.6 (CEM33) Pass Pass Pass Pass Internal/External MODEM Box INTERNAL MODEM Lucent 56K FAX/ MODEM EXTERNAL MODEM BOX Phone Dialer Pass Hyper Terminal Ref. to Dial-Up Networking Pass Sent/ Receive FAX Pass 6.1.
Limitations These tips provide technical information about known difficulties that could be encountered when using this product. Our engineers are working continuously to eliminate these and all other potential problems, but our preliminary research has revealed that the following potential limitations may exist: 1. Setup difficulties may be incurred when using the Olicom TRN/Modem Combo Card (OC3232). 2.
Windows 95 In this Windows 95 environment test, the system is tested under Microsoft Windows 95. At the same time, the system will be tested under many application packages, PCMCIA cards, peripherals and so on.
Main System Test Hardware Basic Function Test CPU Test Model Name/Speed(Mhz) Test Results(Windows 95) Intel Pentium 166 Pass Intel Pentium 200 Pass Intel Pentium 233 Pass Memory SIMM Size (MB) Type 8 Vendor Test Result EDO Mitsubishi Pass 16 SDRAM NEC Pass 32 EDO Mitsubishi Pass 64 SDRAM NEC Pass System BIOS Compatibility Test Main Setting Item Test Results Date Pass Time Pass Floppy Driver A Pass Hard Disk Pass Boot Sequence (Diskette Drive A -Hard Disk 0) Pass Advan
System Security Item Set User Password Test Result Pass Set Supervisor Password Pass Password on boot Pass Password check during Resume Pass Power Saving Setting Item Test Result Heuristic Power Management Ref to 13.1.5 Display Always On Ref to 13.1.3 Battery Low Suspend Pass Resume On Modem Ring Ref to 13.1.8 Resume On Time Ref to 13.1.
Special Function System Setup Test Result + Pass + Pass + Pass + Pass + Pass + Pass + Pass + < Pass + < Pass + < Pass + < Pass + Pass + <–> Pass Ports Built-in Mic/Mic-in Pass Built-in Speakers/Speaker Out Pass FIR Pass Built-in Modem Ref to 13.1.8 USB Port Pass Year 2000 Issue Test Test Utility Test Result DOSCHK.EXE for Year 2000 Issue Pass 2000.
Operating System Test Operating System Operating System Version MS-Windows 95 Vendor 4.00.950C Microsoft Test Result Pass Application Packages Test OA Kit Test Env. Windows 95 Application Package Name Version Office Professional v7.0 Test Result Vendor Microsoft Pass Word Powerpoint Excel Access Schedule Communication Test Env. Windows 95 Application Package Name Laplink Version v7.5 Vendor Travelling Software Test Result Pass Diagnostic Test Env.
CD Titles Class Photo CD Music CD Name Test Result Powerphoto CD Pass Coreldraw Photo CD Pass The Great Fantasy Adventure Album Pass Super Bass Sound Pass 3 Dimensional Sound Pass High Resolution Pass Music Music Highlights Pass Game Diabb Pass Video CD 1.x, 2.0 Tomb Raider Pass Microsoft Golf Pass Virtua Fighter 2 Pass Zoombini Pass Karaoke CD Pass Movie CDs Pass PCMCIA Card The following PCMCIA card will test under the Microsoft Windows 95.
CD-ROM Model Name Vendor Test Result TORISON 24X Addonics Pass KXL-D740 (X20, SCSI) Panasonic Pass ZV Card Model Name Margi 104 Vendor Margi Test Result Pass TravelMate 310 Service Guide
Peripheral Devices Test Floppy Disk Drive Device Name Bus Type D353 internal FDD 3.5”, 1.
Monitor Device Name Type Vendor Test Result AcerView 98” UVGA (Green) Acer Pass MultiSync E1100 (DDC2B) NEC Pass Compaq V70 (DDC2B) Compaq Pass USB Device Device Name Camera (YC76) Type USB Vendor Intel Test Result Pass USB Logitech USB Logitech Ref to 13.1.7 Genius NICHE USB Mouse USB KYE Ref to 13.1.
Battery Performance Test Battery Life Test Test Configuration Device Name Model CPU Intel Pentium 233 Mhz Memory 32 MB HDD IBM DYKA-22160 LCD TFT 8.4” Battery BTP-15A1 Li-ION Power Saving Option Disable Display Always On Suspend to Disk on Battery Low Disable Other Item Default O.S. Windows 95 Battery Measurement Program Zdbench Battery Mark 2.0 With Zdigit Test Result Type TFT 8.
Video & Display Driver Test Video and Display Driver Test LCD TFT VGA 800x600 Screen Size Color LCD CRT 640x480 256 Pass 640x480 High Color Pass 640x480 True Color Pass 800x600 256 Pass 800x600 High Color Pass Adapter Default LCD Optimal BOTH 60 75 85 Hz Hz Hz STN VGA 600x480 640x480 256 Pass 640x480 High Color Pass 640x480 True Color Pass 800x600 256 Pass 800x600 High Color Pass Audio Integration Test Windows 95 Windows 95 Media Player PMU Standby Hibernation Mid
Multimedia PC Function Test Windows 95 Windows 95 Video CD 1.x Active Movie Video 2.
Limitation These tips provide technical information about known difficulties that could be encountered when using this product. Our engineers are working continuously to eliminate these and all other potential problems, but our preliminary research has revealed that the following potential limitations may exist: 1. While using the Slim SCSI card (1480 or 1460) to connect to a CD-ROM playing video, the system may hang when entering standby (STD) mode. 2. When using QAPlus/Win R7.
AppendixC Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Also contained on this website is • Detailed information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.
Index B N boot order num lock 17 setting in Setup Utility 23 P D password date changing in Setup Utility 27 setting in Setup Utility 21 checking during boot 26 checking during resume 26 display removing in Setup Utility 27 hot keys 16 setting in Setup Utility 27 power H managing in Setup Utility 28 Heuristic Power Management 28 Hibernation mode hot key 16 hot keys 16 S serial port setting in Setup Utility 24 Setup Utility 20–?? Boot Device Priority submenu 23 K entering 20 keyboard hot
T Time setting in Setup Utility 21 U Utility BIOS Setup 20 114 Index
