User`s manual

68
Troubleshooting:
Troubleshooting: Troubleshooting:
Troubleshooting: Other Networking Issues
Other Networking IssuesOther Networking Issues
Other Networking Issues
You can also fill out a Support Ticket at
You can also fill out a Support Ticket at You can also fill out a Support Ticket at
You can also fill out a Support Ticket at addlogix.com/wbs
addlogix.com/wbsaddlogix.com/wbs
addlogix.com/wbs
Problem Possible
Causes
Solutions / Workarounds / Notes
Networked resources such
as shared printers, hard
drives and/or shared
folders are not accessible
when connected to the
InternetVue.
When you
connect to the
InternetVue
using the
Direct
method, text-
based
computer
names,
printer
names, or
other share
names
currently
cannot be
resolved
through the
InternetVue.
This is a known issue.
• Connect to the InternetVue using the Network method
• Connect to your networked resources using their IP address. For example, instead of connecting using "
\\fileserver" you will need to connect using "\\192.168.1.143". Any shortcuts should also be
updated. However, please note the following:
(a) IP addresses can change over time. Setting networked resources to static IP
address and excluding those static addresses from your router's DHCP range will
ensure functionality.
(b) You can resolve the IP address of a text-based network name this way: Click on START > RUN > CMD , then
press ENTER. At the command line, type ping fileserver, and the output will show its IP address. In this
example, it is 192.168.1.143:
In Vista, a dialog box
appears asking if the
wireless setting should be
saved as Home, Work or
Public.
Normal Vista
operation
Just click CANCEL.