User`s manual

55
Troubleshooting:
Troubleshooting: Troubleshooting:
Troubleshooting: Audio Issues
Audio IssuesAudio Issues
Audio Issues
You
YouYou
You can also fill out a Support Ticket at
can also fill out a Support Ticket at can also fill out a Support Ticket at
can also fill out a Support Ticket at addlogix.com/wbs
addlogix.com/wbsaddlogix.com/wbs
addlogix.com/wbs
Problem Possible Causes Solutions / Workarounds / Notes
The incorrect input is selected on the
display device or the volume is set too
low.
• Increase your display device's volume
• Ensure that the correct input is selected
The audio cable is disconnected or
damaged.
• Ensure that the audio cable is plugged all the way in to the InternetVue audio output
connector, and into the display device's audio input jacks.
• Ensure that the audio cable is functional by trying another similar cable, or trying the
cable on your display device with a different audio source such as a portable music
player.
When connecting to
the InternetVue, there
is no audio coming
from the display
device's speakers.
The incorrect audio device is selected
in the Windows audio
subsystem. Normally, the PC2TV
software automatically makes the
correct setting, but in rare cases, it
may have not accomplished this
procedure properly.
• Disconnect from the InternetVue, then reconnect again.
• Reboot your PC.
• While connected to the InternetVue, click on START > SETTINGS > CONTROL PANEL >
SOUNDS AND AUDIO DEVICES. Click on the AUDIO tab, and make sure that the first
two devices are set to "PC2TV Audio":