Specifications

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Further information

Troubleshooting

If you experience problems when installing or using the Gold Extender

modules, please check through this section for a possible solution. If

your problem is not listed here and you cannot resolve the issue, then

please refer to the ‘Getting assistance’ section.

Video image at the REMOTE module is distorted or shadows

appear to the right of displayed objects.

Video compensation is required to compensate for the length of the

twisted pair cable being used. If video problems persist:

• Please refer to the ‘Video compensation’ section in the ‘Special

Configuration’ chapter.

• If the overall video image is ‘fuzzy’ and/or has coloured shadows you

may need to use the optional X-Series Skew Compensator. This stand-

alone passive module allows you to finely tune the red, green and blue

video signal timings (each of which is fed along separate twisted pairs)

to overcome most colour separation problems. Please refer to the

‘Skew Compensator’ section in the ‘Special Configuration’ chapter.

No video image is received at the REMOTE module.

• Check that the power/activity indicators are lit on the LOCAL and

REMOTE modules - if they are not, then there is a power problem.

When keys are pressed or the mouse is moved, check that the

indicators flicker – if they do not then there could be a twisted

pair link problem or a problem with one of the modules.

• Check that the Category 5 (or higher) cable is wired correctly as

per the diagram in the ‘Skew Compensator’ section in the ‘Special

Configuration’ chapter.

• If possible, try using an alternative twisted pair connection

between the modules.

• If the REMOTE module is severely over compensated, the monitor

may not be able to display a picture. Try manually reducing the

video compensation. Please refer to the ‘Video compensation’

section in the ‘Special Configuration’ chapter.

• Temporarily disconnect the video link to the LOCAL module,

connect a monitor directly to the computer video port and check

for a correct video image output.

Power is applied via the power supply but REMOTE module

operation has stopped.

• Each module has an internal automatic cut-out fuse to protect

against power surges. To reset, remove power from the module for

one second and then reconnect.

The on-screen mouse pointer does not respond to mouse movements

• The mouse connection may have been interrupted. Either, reboot

the system and re-power the REMOTE module power supply, or try

using the mouse restoration command. Please refer to the ‘Hot

plugging and mouse restoration’ section in the ‘Special

Configuration’ chapter.

Sound from the microphone cannot be heard or is very quiet

• Check the setting of LOCAL switch 3 - if a microphone is

connected at the REMOTE module, the switch should be set OFF.

Sound input from the stereo line input is distorted (‘tinny’

sounding) and only one channel is working

• Check the setting of LOCAL switch 3 - if a stereo line input is

connected at the REMOTE module, the switch should be set ON.

Getting assistance

If you are still experiencing problems after checking the list of

solutions in the Troubleshooting section then we provide a number of