User guide

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HT
Further information
This chapter contains a variety of information, including the following:
• Troubleshooting - see below
• Getting assistance - see right
• Appendices
• Appendix 1 - Conguration menu items
• Appendix 2 - Firmware upgrade
• Appendix 3 - Cable and connector specications
• Other products in the AdderView Matrix range
• Safety information
• Warranty
• Radio frequency energy statements
Troubleshooting
Poor video quality with smearing, fuzziness or ripple
• Use coaxial video cables to connect your devices to the AdderView Matrix.
When power switching, the selected computer does not power on or off
• Check the power switch port(s) to which the computer is connected. Check
the indicator status for that/those ports on the power switch front panel
- do they illuminate/extinguish when the switching command is sent?
• If a multi-feed server is attached to more than one power port, check that
all of the power inputs are connected to ports and that all those ports are
being switched.
For information regarding remote connection problems (when using an
AdderLink IP), please refer to the Troubleshooting section within the AdderLink
IP user guide.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
les.
• Email – [e-mail]
• Fax in the UK: [phone]
in the US: [phone]
• Phone in the UK: [phone]
in the US: [phone]