User guide
18
Solving problems
Getting assistance
If you are still experiencing problems after checking the list of
solutions in the Troubleshooting section then we provide a number of
other solutions:
• Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions
and driver files.
• Email – support@adder.com
• Fax in the UK: 01954 780081
in the US: +1 888 275 1117
• Phone in the UK: 01954 780044
in the US: +1 888 275 3337
Troubleshooting
If you experience problems when installing or using your AdderView
Omega, please check through this section for a possible solution.
If your problem is not listed here and you cannot resolve the issue,
then please refer to the ‘Getting assistance’ section.
Keyboard hotkey combinations have no effect
• Check that the keyboard hotkeys have not been changed. Enter
Configuration mode and change the hotkey setting to the default.
Then retry switching channels using the keyboard.
Keyboard does not function or functions intermittently. Num
Lock indicator does not always respond to the Num Lock button.
• Some older keyboards were designed for use with specific
computers and are not truly PS/2 compatible. These are not
common but if you experience problems, try another keyboard.
Mouse cursor does not move on screen
• Ensure that the mouse and computer are both correctly connected
to AdderView Omega.
• Ensure that your software is configured to accept a Microsoft
compatible mouse of the type that you have connected (PS/2 or
IntelliMouse).
• When you move the mouse check that the AdderView Omega
channel indicator flashes:
• If the indicator does not flash - the AdderView Omega is not
receiving data from the mouse. Check the mouse connection
or, if possible, try a different mouse.
• If the indicator does flash but the on screen pointer does not
move – the computer is not responding. Check the connection
to the computer. Use the restore mouse feature covered in the
‘Hot plugging and mouse restoration’ section in the ‘Special
features’ chapter.
Mouse causes channel to change
• Some cheaper mice are not compatible with the AdderView
Omega and can lose data which can cause the channels to change
unexpectedly (if mouse switching of channels is enabled). If you
experience this problem, change the mouse to use a Microsoft,
Logitech, IBM, Compaq or Hewlett Packard type. Ensure that you
are using a Microsoft compatible mouse driver on your PC. Some
other manufacturer’s drivers may switch the mouse to use a
proprietary mouse data format not supported by the AdderView
Omega. If you have unplugged and re-connected a mouse to the
AdderView Omega, then ensure that you use the restore mouse
feature covered in the ‘Hot plugging and mouse restoration’
section in the ‘Special features’ chapter.
Mouse jumps around the screen after disconnecting the mouse
cable or powering down the AdderView Omega
• If you have unplugged and re-connected a computer mouse link
then the mouse data format may be out of synchronization with
that required by the computer. Try using the restore mouse feature
(F6 - IntelliMouse version) covered in the ‘Hot plugging and mouse
restoration’ section in the ‘Special features’ chapter.
Mouse pointer moves very slowly across the screen
• Certain computer, mouse and mouse driver combination cause
mistiming problems. First change the mouse driver to a Microsoft
type, then try using the ‘Mouse speed timing adjustment’ covered
within the ‘Configuration’ section in the ‘Special features’ chapter.