User guide

getting
started
welcome
rter
inormation
39
te
manager
te
connector
Further information
Troubleshooting
If you experience problems when installing or using ADDER.NET, please check
through this section for a possible solution. If your problem is not listed here
and you cannot resolve the issue, then please refer to the ‘Getting assistance’
section.
My browser issues a security warning when first accessing ADDER.NET.
• Usethelinkthatyouselectedwheninstallingthesoftware(eitherthename,
the fully qualified name or the IP address).
My browser issues repeated “website certified by an unknown
authority” messages.
• Installthekeyauthoritycerticateonyourcomputer-alinktothisisgiven
on the ADDER.NET login page.
I cannot make a connection to the required host.
• EnsurethatyouhaveinstalledtheVNC-URIclientonyoucomputer.
How do I backup the installation?
• ADDER.NETtakesdailybackupsautomatically.Youcanalsotakeseparate
backups (to any destination) at any time. Please see Appendix 3: Backing
up and restoring.
SECT 5
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology websitewww.adder.com
Check the Support section of our website for the latest solutions and driver
files.
• Emailsupport@adder.com
• Fax in the UK: 01954 780081
in the US: +1 888 275 1117
• Phone in the UK: 01954 780044
in the US: +1 888 932 3337