SmartView World User Guide
Mounting ....................................................................................5 Connections .................................................................................5 Computer port connections ...................................................6 Local user port connections ...................................................6 Extended user port connections ............................................7 Remote (IP) user port connections.....................................
Further information Troubleshooting ........................................................................41 Getting assistance......................................................................41 Appendices ................................................................................42 Appendix 1 – KVM configuration menu items ...................42 Setup Options...................................................................42 Global Preferences .................................................
Optional Adder extender units The extended users feed into ports 1 and 3. These can be used in conjunction with the locally connected users of those two ports. Control of each dual access port is arbitrated by the SmartView World. Three locally connected users Thank you for choosing the SmartView World from Adder.
Serial cable for IP setup CCSUN converter Required to connect Sun computers that use a mini-DIN port to connect their keyboard and mouse Part number: CCSUN-xM (where x is the cable length in metres: 2, 5 or 10) Power supply and countryspecific power lead Six Self-adhesive rubber feet Master power switch for connection to SmartView World or standalone Ethernet operation (part number: EPS-M8) Slave power switches for connection to SmartView World or master power switch (part number: EPS-S8) Two 19” rackmou
Installation Installation of the SmartView World involves numerous connections, which can be classified into the following basic groups: • Computer port connections • Local user port connections • Extended user port connections • Remote (IP) user port connections • Power supply connection There are also connections that can be made to achieve more advanced configurations: • Power switching connections • Cascade connections To attach the rack-mount brackets 1 On either side of the
Monitor (video) Blue Keyboard Purple Mouse or To connect a local user port 1 Ensure that power is disconnected from the SmartView World and all devices to be attached. 2 Connect the cables from your keyboard, video monitor and mouse to the three sockets of the required user port (1, 3 or 4), at the rear of the SmartView World (for keyboard and mouse plug conversion information – see Appendix 4).
To initially connect and configure the IP port (stage 1 of 2) Note: This stage only needs to be performed once in order to set the IP address and other basic settings. 1 Ensure that power is disconnected from the SmartView World and all devices to be attached. 2 Locate the supplied ‘IP configuration cable’ and connect it between the front panel serial socket of the SmartView World and the RS232 serial (COM) port of a nearby computer system.
b Connect the other end of the twisted pair cable to an Ethernet hub running a 10Mbps or 100Mbps. Serial port connection a Connect a serial (non-crossover) cable to the 9-way D-sub socket (labelled ‘CFG/MODEM’) on the front panel of the SmartView World. To make the final IP port connection (stage 2 of 2) 1 Ensure that power is disconnected from the SmartView World and all devices to be attached.
To connect the power supply 1 Connect the low voltage output connector from the power supply unit to the SmartView World power socket in the lower left corner of the rear panel. Power switching connections A key feature of the SmartView World is its ability to remotely control the power of the computers attached to it.
3 For each of the remaining switch boxes (if used), use a serial cable with RJ9 connectors at both ends (see Appendix 4 for specification). Connect one end to the socket marked ‘OUT’ of the previous box and the other end to the socket marked ‘IN’ of the next box. 4 Set the addressing switches on each switch Box Switch 1 Switch 2 box using the two micro switches marked 1 Off Off ‘Slct’ on the front panel.
The SmartView World supports up to sixteen directly connected computer systems, however, this is by no means the limit of its capabilities. Thanks to an intelligent communication system, many more computers can be controlled by connecting other KVM switches to the SmartView World. The combination of switches can be arranged up to four levels deep forming a tree, or cascade arrangement, with computers situated at any level.
Port boundaries and numbering for three link groups Port boundaries and numbering for two link groups Port boundaries and numbering for four link groups The method for cascading switching units is straightforward and requires no hardware settings or lengthy configuration process. This is due to the intelligent communication system employed by all Adder SmartView-family switches that allows them to locate each other and share information.
To connect switches in a cascade arrangement Note: This procedure may be carried out in any order but for clarity this instruction will begin at the higher level switch (here called the upper switch), i.e. the one that is being fed into by a switch at the cascade level below (here called the lower switch). The procedure given here remains the same regardless of exactly which cascade levels are being connected.
5 Repeat steps 3 and 4 for each of the links within the group, adhering to the Group numbering diagrams for the correct link group boundaries on the computer ports on the upper switch. Once the switches and computers have been connected, you can edit their names to make it much easier to locate them. See the To create/edit computer names section in the Configuration chapter for more details. Tips for successful cascading • The maximum number of levels for a cascade is four.
Two or more SmartView World units can be connected together so that they operate in a synchronised manner. Synchronised operation is useful for applications that require multiple video signals to be switched together. This type of operation is usually required where each computer is fitted with multiple video cards or video cards with multiple video heads. Such configurations are typically required in banking and engineering applications where greater video ‘real estate’ is required.
When setting up a new SmartView World installation, the following stages are recommended: 1 Enable the ‘Security’ option within the KVM configuration menus. With security disabled (default setting), all users attached to the SmartView World have full and unrestricted access to all computers and all SmartView World settings. In larger installations, especially if the IP port is Internetconnected, you are strongly recommended to enable security and set up individual user accounts with access privileges.
2 Press . The Configuration Menu will be displayed: and keys to highlight an option, then press to select.
To change the KVM hotkeys 1 Display the KVM configuration menu. 2 Use to highlight ‘Setup Options’ and press . 3 Highlight ‘Hotkeys’ and press to select the required hotkey combination. The options are: CRTL+ALT, CTRL+SHIFT, ALT+SHIFT, ALT GR, LEFT ALT+RIGHT ALT, LEFT CTRL+LEFT ALT, RIGHT CTRL+RIGHT ALT or DISABLED. 4 Press to return to the ‘Configuration Menu’. To set an ADMIN password 1 Display the KVM configuration menu.
The SmartView World provides an autoscan mode that switches between the connected computers in sequence. This mode is useful to allow users and administrators to sample activity among the connected machines. Three scanning modes are provided: • Scan list – Only computers declared within an autoscan list will be viewed. Computers connected to cascaded switches can be included in the autoscan list.
To view autoscan • At one of the user ports, press . Note: and are the standard hotkeys and can be altered to avoid clashes with other devices or software. If you change the hotkeys, remember to use the new ones in place of and when following these instructions. To save KVM configuration settings 1 Run the program XPREAD.EXE on the computer that is connected to the SmartView’s serial port. Follow the instructions given by the program.
To restore KVM configuration settings Note: Ensure that the computer is connected to the SmartView as discussed earlier in the ‘Preparations’ sub section. 1 Copy the program XPWRITE and XPRODATA.CSV into the same directory on the computer connected to the SmartView’s serial port. 2 Run the program XPWRITE.EXE and follow the instructions given by the program. 3 Using one of the SmartView World user ports, display the KVM configuration menu. Note: You must be logged-in as the ADMIN user.
Recognising an IntelliMouse-style mouse The IntelliMouse format was introduced to support, among other features, the scroll wheel function. If the mouse has a scroll wheel, then it is likely to support the IntelliMouse format. If it is a Microsoft-branded mouse, then it will usually state that it is an IntelliMouse on its underside label.
To configure the power-control serial port 1 Display the KVM configuration menu. Note: You must be logged-in as the ADMIN user. The settings given below are for the EPS-S8 power switch - other power switches may require different settings. 2 The ‘Function’ should be highlighted, press . 3 Use to highlight ‘Power Control’ and press . 4 Use to highlight ‘Serial Port Setup’ and press . 5 Press until the ‘Baud Rate’ entry shows ‘9600’. 6 Use to highlight ‘Format’ and press until the entry shows ‘NONE.8.1’.
The two areas are linked so that as you change one, the other changes in response. The ASCII edit area has two limitations: • The ASCII edit area cannot display the ‘=’ character, and represents it with a fullstop when you type ‘=’. However, even though it is not displayed, the character is correctly stored and used. • You cannot add the ‘Enter’ character (which is needed at the end of the line) within the ASCII edit box. This must be added within the HEX area, using the code ‘0D’.
To access the IP configuration panels Before the IP section of the SmartView World can be accessed, ensure that the two connection and configuration stages have first been completed: • To initially connect and configure the IP port (stage 1 of 2) • To make the final IP port connection (stage 2 of 2) 2 At the login screen enter the following default superuser responses: • SmartView World Login: super • Password: smartview If the login is successful, the SmartView World home page wil
The IP section of the SmartView World has the ability to maintain multiple lists of individual users as well as groups of users. Each user can be assigned a separate login and password, and each can be allowed access to different sets of menu panels. Where numerous users will be granted access it is often advantageous to collect them together within one or more groups, where permissions can be arranged collectively.
To add a group 1 Within the SmartView World home page, select the ‘User/Group Management’ option in the ‘Administration’ section. The User Management panel will be displayed. 2 Optionally use the ‘Existing groups’ control to check which groups currently exist. 3 Enter a new name in the ‘New group name’ field and press the ‘Create Group’ button. Note: Spaces are not permitted in user or group names, or within passwords.
To edit permissions for a user or group 1 Within the SmartView World home window, select the ‘User/Group Permissions’ option in the ‘Administration’ section. The User/Group Permissons panel will be displayed. 2 Use the ‘Permissions for user/group’ control to locate the required user or group name and then click the ‘Update’ button. The current permissions for the selected user or group will be displayed.
To select security settings 1 Within the SmartView World home page, select the ‘Security Settings’ option in the ‘Administration’ section. The User Management panel will be displayed. 2 Make the appropriate settings. See the Security Settings in Appendix 2 for more details. 3 Click the ‘Apply’ button. The settings will be saved, the panel updated and a message displayed at the top of the panel to confirm the operation.
KVM setting IP section setting CTRL+ALT CTRL+ALT CTRL+SHIFT CTRL+SHIFT ALT+SHIFT ALT+SHIFT ALT GR ALTGR L + R ALT LALT+ALTGR L CTRL+ALT LCTRL+ALT R CTRL+ALT RCTRL+ALT Delimeters + KeyA+KeyB means ‘press KeyA together with KeyB’ > KeyA>KeyB means ‘press KeyA then KeyB’ Note: Addresses for cascaded computers should be entered as in their basic KVM form, with the addition of ‘+’ and ‘>’ delimiters between each character.
Click to display the options menu Indicates keyboard and mouse connection status Click to optimise the video display for the current computer video mode Click these buttons to select computers. Note: These buttons are displayed only after they have been configured This is where you select computer ports and view the resulting screen images.
XPLOG {activity_log_destination} {com_port} where: • {activity_log_destination} is the file name where the log is to be stored or the word PRINT if the log is to be printed on a printer attached to the computer’s parallel port. LPT1 • {com_port} is the computer’s serial port that is connected to the SmartView. Options are 1 (for COM1) or 2 (for COM2). For example: • XPLOG datalog.txt 1 would log activity information received on COM1 to the file datalog.txt.
IP remote-connection items The SmartView World front panel provides a range of buttons, indicators and connectors. The items on the left side of the front panel are linked with the KVM switching aspects, while the right-side are solely concerned with the remote IP access features.
To select a computer using the front panel controls Note: It is possible for the front panel controls to be limited to selecting only the on screen menu or a blank screen. If this is the case please use a different switching method or contact your system administrator for details. 1 Press the User button until the green numeric indicator displays the port number to which your keyboard, video monitor and mouse are connected.
To select a computer using mouse buttons Note: This procedure works only with three-button or IntelliMouse devices and only if the ‘Mouse Switching option has been enabled by your administrator’ 1 Hold down the middle button (or scroll wheel) of the mouse. 2 Click the left mouse button to select the next computer port. When the correct port is reached, release the middle button. Note: If KVM security has been enabled then only computer ports to which you have permission will be displayed.
2 Enter your designated User Name and press . 3 Enter your designated Password and press . If both entries are correct then the selected port will be displayed. Note: If either the User Name or Password are incorrect, the entries will be cleared to allow another attempt. To log out from the SmartView World (KVM section) 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . Note: The and hotkeys may have been changed.
The SmartView World is equipped with two dual access ports - ports 1 and 3. These dual access ports each allow a keyboard, video monitor and mouse set to be connected locally as well as via an extender, such as the Adder X-Series (not X-Series Gold). Either the local KVM set, or the extended set may be used to access the SmartView World.
To switch a computer on or off 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . Note: The and hotkeys may have been changed. If the combination fails to work, then please contact the system administrator for details. • By pressing the middle and right buttons of a three button mouse, or • By selecting port using the front panel buttons If you are not already logged in, do so now. 2 Switch to the computer port that needs to be switched on or off.
Logging in and out (IP section) Before you can gain access to the IP section of the SmartView World, you require three items of information from your administrator: • The SmartView World address – this will be an IP or web address that will take one of two forms, either: ‘http://nnn.nnn.n.nn’ or www.xyz.com’. – where n are numerals and xyz are characters/numerals.
Using remote chat To use remote chat 1 Within the Remote Console window, click the ‘Options’ button. 2 Click the ‘Chat Window’ option. A small chat window will be displayed: Click to optimise the video display for the current computer video mode Click these buttons to select computers. Note: These buttons are displayed only after they have been configured This is where you select computer ports and view the resulting screen images.
Further information Remote console doesn’t switch to new ports when they are selected • The KVM section Hotkeys may have been changed but not similarly updated within the IP section. • Adder Technology website – www.adder.com Check the Support section of our website for the latest solutions and driver files. When power switching, the selected computer does not power on or off • Check the power switch port(s) to which the computer is connected.
Setup options are available only to the Admin user and consist of key settings that are normally made only during the initial installation stage. To access Setup Options: 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . • By pressing the middle and right buttons of a three button mouse, or • By selecting port using the front panel buttons. If you are not already logged in, do so now. What to do if the ADMIN password has been forgotten.
To access Global Preferences: 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . • By pressing the middle and right buttons of a three button mouse, or • By selecting port using the front panel buttons If you are not already logged in, do so now. What to do if the ADMIN password has been forgotten. 2 Press to select ‘More menus’. 3 Use to highlight ‘Global Preferences’ and press .
To define the autoscan list Note: Ensure that you are logged in as the ADMIN user. 1 From the main on-screen menu press F1 for MORE MENUS. 2 Select EDIT AUTOSCAN LIST from the menu. A list of defined computers will appear. The starred computers will be autoscanned during the autoscan cycle. To add a computer to the autoscan list, move the selection bar over the computer name and press SPACE BAR. To add all named computers press F1. To remove all named computers press F2.
Reminder Colour Settings: BLUE/TRANS, PINK/TRANS, BLUE/WHITE, WHITE/RED You may select the colour of the reminder banner. The BLUE/TRANS and PINK/ TRANS select blue or pink text with a transparent background. The BLUE/WHITE and WHITE/RED settings select blue and white text on solid white and red backgrounds. Screen Saver Type Settings: BLANK, MOVING DOT You may select the type of screen saver. If you select BLANK then the screen will blank completely.
Restore Standard Mouse This option is used to resume standard mouse operation if it has ceased to operate, for instance, if it has been connected without rebooting the SmartView World. See Hot plugging and mouse restoration for more details. Restore Intellimouse This option is used to resume Microsoft Intellimouse operation if it has ceased to operate, for instance, if it has been connected without rebooting the SmartView World. See Hot plugging and mouse restoration for more details.
Keyboard Model Selects the keyboard model used on the remote host system. Mouse Model Selects the mouse model that is used on the remote system. A wrongly selected mouse model may result in strange mouse effects. Mouse Mode Direct (1:n) mouse mode Use a direct translation of mouse movements between the local and the remote pointer. Scaling (n) You may also set a fixed scaling which determines the amount the remote mouse pointer moves when the local mouse pointer is moved by one pixel.
Transmission Encoding The Transmission Encoding setting allows changing the imageencoding algorithm that is used to transmit the video data to the Remote Console window. Using those settings it is possible to optimise the speed of the remote screen depending on the number of parallel users and the bandwidth of the connection line (Modem, ISDN, DSL, LAN, etc.). Various Remote Console Options Start in Monitor Mode Sets the initial value for the monitor mode. By default the monitor mode is off.
ActiveX control This option instructs the Web browser to use the ActiveX-Control of the KVM Vision Viewer, an application available separately. You have to install this program on your local system, please refer to the manual of the KVM vision viewer for further information. This option only works with Microsoft Internet Explorer on Win32 Systems. Remote Console Button Keys Button Keys are meant for simulating keystrokes on the remote system that cannot be generated locally.
Duration of pause for KVM and Remote Console Button Keys This setting defines the length of time (in milliseconds) that should elapse when a ‘*’ character is inserted into a hotkey switching sequence. Such pauses are used to allow enough time for the switching circuitry to complete each operation. Default Configuration These are the settings to which the SmartView World will revert whenever a complete reset is performed.
Custom Video Modes Using this option it is possible to add video modes that are not recognised using the factory settings. This may be useful when using special mode lines in a X-Window configuration on the host or with uncommon hosts or operating systems. This option is for advanced users only, it is possible to influence the correct video transmission by using this option, so use it with care! The maximum number of custom video resolutions is 4.
Full user name This name is the full name belonging to the login name. Password The password for the login name. It must be at least four characters long. Confirm Password Confirmation of the password above. Modify User Select a user in the ‘Existing user’ control. Click the lookup button to get all the user’s information. All fields can be modified as required. The old password is not displayed, but can be modified. If all changes are done click the ‘Modify user’ button.
User and group permissions There are 26 functions and for each, the superuser can apply one of up to six different settings. Roughly speaking the settings below are listed in decreasing order of status, i.e. if the inherited group permission gave ‘allow view’ and the individual user setting for the same function was ‘allow change’, then the ‘Effective Permission’ would be ‘allow change’. • allow change The user can change the entry settings.
Remote Console & HTTPS port Port number at which the SmartView World Remote Console server and HTTPS server are listening. If left empty the default value will be used. HTTP port Port number at which the SmartView World HTTP server is listening. If left empty the default value will be used. Telnet port Port number at which the SmartView World Telnet server is listening. If left empty the default value will be used. IP address IP address in the usual dot notation.
Modem Init String The initialization string used by the SmartView World to initialize the modem. The default value will work with all modern standard modems directly connected to a telephone line. In case you have a special modem or the modem is connected to a local telephone switch that requires a special dial sequence in order to establish a connection to the public telephone network, you can change this setting by giving a new string. Refer to the modem’s manual about the AT command syntax.
Telnet Settings Enable Telnet access If this option is enabled, access over Telnet client is possible. For higher security we recommend to disable Telnet access. IP Access Control This section explains the settings related to IP access control. It is used to limit access to a distinguished number of clients only. These clients will be identified by their IP address, from which they are trying to build up a connection. Note: The IP access control settings apply to the LAN interface only.
System Location Enter a description of the physical location of the host. The description will be used in reply to the SNMP request “sysLocation.0”. System Contact Enter a contact person for the host. The value will be used in reply to the SNMP request “sysContact.0”. Traps Enable SNMP Authentication Traps If this option is checked, an SNMP trap will be sent in case somebody has tried to access the SmartView World via SNMP using a wrong SNMP community.
BMC address The hexadecimal Baseboard Management Controller address, which is needed for all communication types to the IPMI-interface. Usually you can find this address in the BIOS of the host system. The default and common value for this address is 20. IPMI over LAN The prerequisite for IPMI over LAN is a host system with IPMI V1.5 and a network adapter with a sideband connection to the BMC (mostly on board).
Clock Defines the horizontal frequency for a video line and depends on the video mode. Different video card types may require different values here. The default settings in conjunction with the auto adjustment procedure should be adequate for all common configurations. If the picture quality is still bad after auto adjustment you may try to change this setting together with the sampling phase to achieve a better quality.
Mouse handling The submenu for mouse handling offers two options for synchronizing the local and the remote mouse pointer. The option for ’Fast Sync’ shows the hotkey in parentheses in case you defined one using the Remote Console Settings. Video Settings Displays a window where local video settings can be adjusted. See Remote Console video settings for more details. Refresh Video Completely redraws the screen image.
Maintenance Reset SmartView World (IP section) This part allows you to reset the SmartView World. This function is mainly needed to activate a newly updated firmware. A reset will close all current connections to the administration console or to the Remote Console. The whole process will take about half a minute. Access the Data file for support This link allows you to download the SmartView World data file with support information.
Stage 4 - Power off the SmartView World Remove the power supply plug from the rear panel of the SmartView World. Stage 5 - Power on the SmartView with the UPGRADE switch ON Attach the power adapter to the SmartView whilst the UPGRADE switch is ON. The green USER display should now show . This indicates that the SmartView is ready to be upgraded. Stage 6 - Run the upgrade program The latest version of the SmartView World firmware is available from the Adder Technology website at www.addertec.com.
Issues to consider when performing flash upgrades The upgrade program rewrites the SmartView World firmware code. If the upgrade process is interrupted then the SmartView will have invalid code and will not be able to operate. It is therefore good practice to ensure that the upgrade process is always fully completed. A partial or failed upgrade may be rectified by performing another upgrade.
Appendix 4 – Cable and connector specifications SLAVE end 9pin D-type male Use this cable when two SmartView World devices are being synchronised. MASTER end 9pin D-type male SLAVE1 end 9pin D-type male Use this cable when three SmartView World devices are being synchronised.
SmartView World setup cable 9pin D-type female SmartView World to power switch cable 4pin RJ9 4pin RJ9 4pin RJ9 Power switch to power switch daisy chain cable 9pin D-type female 9pin D-type female 65
• AdderLink Gold receiver (part code: ALGRX) • AdderLink Silver receiver (part code: ALSRX) • AdderLink receiver (part code: ALRX) • • Safety considerations when using power switches with SmartView World • Follow the manufacturer’s instructions when setting up and using power switching products. • Always ensure that the total ampere rating of the devices plugged into the power switching product does not exceed the power switching product’s ampere rating.
Canadian Department of Communications RFI statement This equipment does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le règlement sur le brouillage radioélectriques publié par le ministère des Communications du Canada.
Adder Corporation, 29 Water Street, Newburyport, MA 01950, United States of America Tel: +1-888-932-3337 Fax: +1-888-275-1117 Adder Technology Limited, Technology House, Trafalgar Way, Cambridge, CB3 8SQ, United Kingdom Tel: +44 (0)1954 780044 Fax: +44 (0)1954 780081 © 2003 Adder Technology Limited All trademarks are acknowledged. Release 1.0c October 2003 Part No.
Index A Cable specifications 64 Cascade connections 11 addressing 13 how they work 12 testing 14 tips for success 14 Computer name editing (KVM) 19 port connections 6 selecting 31,34 Configuration IP panels 25 KVM menus 17 power switching 23 saving and restoring 20 E Ethernet 7 Extended user port connections 7 Extender sockets 7 F Front panel controls 33 H HEX codes for switching 24 Hotkeys changing (KVM section) 18 selecting computers (KVM section) 35 Hot plugging 22 Hyperterminal 7 Local user port conn
