Technical information

ADC Telecommunications, Inc.
28 C
HAPTER : ABOUT THIS GUIDE
Contacting Customer Support
To help you resolve any issues that you may encounter when installing,
maintaining, and operating the Cuda 12000 system, you can reach
Customer Support as follows:
■ Phone: [phone] (option 4)
■ Customer Support Web Site — To access Customer Support on the Web,
go to http://www.adc.com/cable/support, then select the
Technical Assistance Center link. You can then report the problem online,
search the ADC Customer Support database for known problems and
solutions, and check Frequently Asked Questions.
You should have the following information ready, when contacting ADC for
technical assistance:
■ List of system hardware and software components, including revision
levels and serial numbers.
■ Diagnostic error messages.
■ Details about recent system configuration changes, if applicable.