Technical information

Cuda 12000 IP Access Switch CLI Reference Guide
Contacting Customer Support 19
Contacting Customer Support
To help you resolve any issues that you may encounter when installing,
maintaining, and operating the Cuda 12000 system, you can reach ADC
Customer Support as follows:
■ Phone: [phone] (option 4)
■ E-mail: [e-mail]
■ Customer Support Web Site — To access Customer Support on the Web,
go to
http://www.adc.com/cable/support, then select the
Technical Assistance Center link. You can then report the problem online,
search the ADC Customer Support database for known problems and
solutions, and check Frequently Asked Questions.
When contacting Customer Support for technical assistance, be sure to have
this information ready:
■ List of system hardware and software components, including revision
levels and serial numbers.
■ Diagnostic error messages.
■ Details about recent system configuration changes, if applicable.