User's Manual

Table Of Contents

Help Hot Line (U.S. only): 1-800-5 30-9960 9-3

D-620003-0-20 Rev J CONFIDENTIAL

Troubleshooting

9.3 Troubleshooting

NOTE: Unison has no user-serviceable parts. Faulty or failed units are fully

replaceable through LGC Wireless.

Sources of potential problems include:

• Faulty cabling/connector

• Malfunction of one or more Unison components

• Antenna, base station, or repeater problem

• External RF interface

• Tripped circuit breaker

• Using a Null modem cable that does not support full hardware handshaking when

using AdminManager

NOTE: Faulty cabling is the cause of a vast majority of problems. All

Cat-5/5E/6 cable should be tested to TIA/EIA 568-A specifications. The

RAU can be damaged if the cable is not wired correctly.

You must use AdminManager or OpsConsole for troubleshooting the system, use the

LEDs only as backup or for confirmation. However, if there are communication prob-

lems within the system, the LEDs may provide additional information that is not

available using AdminManager.

If you cannot determine the cause of a problem after following the recommended pro-

cedures, call the LGC Wireless customer help hot line:

1-800-530-9960 (U.S. only)

+1-408-952-2400 (International)

Or, email us at support@lgcwireless.com.

Please provide the following information:

• Serial number of the unit

• Description of the problem

• Using AdminManager 2.04 or higher, execute the “Tools J Get Service Informa-

tion” command. Save and email this file to us.

• What is the length of the Cat-5/5E/6 cable? Is it screened?

• Status of the LEDs on the unit

• Was the unit power cycled?