User's Manual

Page 330 FlexWave Prism Host, Remote and EMS 5.1 System Reference

If, during a telephone consultation, ADC determines the ADC Product needs repair,

ADC will authorize the return of the affected Product for repair and provide a Return

Material Authorization number and complete return shipping instructions. If time is

critical, ADC can arrange to ship the replacement Product immediately. In all cases,

the defective Product must be carefully packaged and returned to ADC.

B.4 REPAIR CHARGES

If the defect and the necessary repairs are covered by the warranty, and the applicable

warranty period has not expired, the Buyer’s only payment obligation is to pay the

shipping cost to return the defective Product. ADC will repair or replace the Product

at no charge and pay the return shipping charges.

Otherwise, ADC will charge a percentage of the current Customer Product price for

the repair or NTF (No Trouble Found). If an advance replacement is requested, the full

price of a new unit will be charged initially. Upon receipt of the defective Product,

ADC will credit Buyer with 20 percent of full price charged for any Product to be

Out-of-Warranty. Products must be returned within thirty (30) days to be eligible for

any advance replacement credit. If repairs necessitate a visit by an ADC

representative, ADC will charge the current price of a field visit plus round trip

transportation charges from Minneapolis to the Buyer’s site.

B.5 REPLACEMENT/SPARE PRODUCTS

Replacement parts, including, but not limited to, button caps and lenses, lamps,

fuses, and patch cords, are available from ADC on a special order basis. Contact the

Technical Assistance Center at 1-800-366-3891, extension 73476 (in U.S.A. or Canada)

or 952-917-3476 (outside U.S.A. and Canada) for additional information.

Spare Products and accessories can be purchased from ADC. Contact Sales

Administration at 1-800-366-3891, extension 73000 (in U.S.A. or Canada) or

1-952-938-8080 (outside U.S.A. and Canada) for a price quote and to place your order.

B.6 RETURNED MATERIAL

Contact the ADC Product Return Department at 1-800-366-3891, extension 73748 (in

U.S.A. or Canada) or 952-917-3748 (outside U.S.A. and Canada) to obtain a Return

Material Authorization number prior to returning an ADC Product.

All returned Products must have a Return Material Authorization (RMA) number

clearly marked on the outside of the package. The Return Material Authorization

number is valid for 90 days from authorization.