Installation Manual

Release 3.3, Revision A 1/99
xviii WAVEXpress/BTS Installation and Commissioning Guide
Return Materials Authorization
In the event that a depot repair or hardware replacement is required, please contact interWAVE Communications
for return authorization. The following information is required by interWAVE:
• full description of the product(s): model and part number
• serial number of the product(s)
• purchase order number if a non-warranty repair is necessary
• original sales order number if the product is under warranty
• quantity that needs to be returned to interWAVE, if applicable
All interWAVE products carry a one year manufacturing warranty from the date of installation. At the time of a
request for a return authorization, if the product has exceeded the warranty period, interWAVE will require a new
purchase order number to cover the cost of non-warranty repair.
Training
interWAVE Communications has developed an extensive series of training courses designed to teach you how to
use our products. The courses are developed by a combination of subject matter experts and training specialists in
order to create highly technical materials in modern training format. Each of our course offerings are designed
around specific learning objectives that keep our classes on track to learning specific job skills related to
interWAVE’s products.
interWAVE’s training catalog contains a listing of the interWAVE training services available along with descriptions of
each course. Our training materials are divided into specific sub system training series, depending upon the topic
and job requirements. To obtain more information, contact the Training Department in Redwood City, CA at
+1.650.482-2115 or by email at [e-mail].