Installation Manual

Table Of Contents
Release 3.3, Revision A 1/99
xvii
Customer Support Services
interWAVE has regional service and support centers to handle day-to-day customer issues. Each center is staffed with
a local technical support group. The exact services to be performed by interWAVE’s Technical Support Department are
specified in a support contract. Below is an example of the types of services available:
telephone support
site surveys
installations
off-line and on-line commissioning
network integration activities
troubleshooting and fault isolation
escalation of problems to appropriate interWAVE technical departments
interWAVE can physically perform all or a portion of these processes for the operator, as specified in the support
contract. The Technical Support Department can also provide documentation outlining corrective and preventive
maintenance procedures and troubleshooting guides for fault isolation.
Technical Support may be reached at +1.650.482.2100.
If possible, please have the following information available when making a call:
site number
full description of product(s) (e.g., model and part number)
serial number of product(s)
purchase order number if a non-warranty repair is necessary
original sales order number if product is under warranty