User's Manual Part 2

December 20, 2004 SCP-LPS20x-011-012-01H
ADC Telecommunications, Inc. 177
PRODUCT SUPPORT
TECHNICAL SUPPORT
Technical Assistance is available 24 hours a day, 7 days a week by contacting the Customer Service Engineering
group at:
LIMITED WARRANTY
Product warranty is determined by your service agreement. Refer to the ADC Warranty/Software Handbook for
additional information, or contact your sales representative or Customer Service for details.
RETURNS
To return equipment to ADC:
1. Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to ADC’s Return Material
Authorization (RMA) Department.
If you cannot locate the purchase order, find the equipment serial number and contact ADC’s RMA
Department.
2. Call or write ADC’s RMA Department to ask for an RMA number and any additional instructions. Use the
telephone number, fax number or email address listed below:
• Telephone: [phone]
• Email Address: [e-mail]
3. Include the following information, in writing, along with the equipment you are returning:
• Company name and address
• Contact name and telephone number
• Shipping address to which ADC should return the repaired equipment
• Original purchase order number
• Description of the equipment that includes the model and part number of each unit being returned, as well as the
number of units that you are returning.
• Reason for the return. For example:
– The equipment needs an ECO/ECN upgrade.
– The equipment is defective.
Telephone: [phone]
The 800 telephone support line is toll-free in the U.S. and Canada.
Email: [e-mail]
Knowledge
Base:
www.adc.com/Knowledge_Base/index.jsp
Web: www.adc.com
If the equipment is defective, please tell us what you observed just before the equipment malfunctioned.
Be as detailed in your description as possible.
If there is any other reason for returning the equipment, please let us know so we can determine how best
to help you.