Instruction Manual

Help Hot Line (U.S. only): 1-800-530-9960 9-11
D-620TBD-0-20 Rev A CONFIDENTIAL
Troubleshooting CATV
9.4 Troubleshooting CATV
The following table summarizes CATV problems, as reported by AdminBrowser if a
cable is cut or miswired.
NOTE: Recommended minimum and maximum CATV cable lengths vary
depending upon the type of CATV cable used. Refer to Section 6.1.2, “Cable
and Connector Requirements,” on page 6-2.
9.5 Technical Assistance
Call our help hot line for technical assistance:
1-800-530-9960 (U.S. only)
[phone] (International)
[e-mail]
Leave your name and phone number and an LGC Wireless customer service repre-
sentative will return your call within an hour. Be prepared to provide the following
information when you receive the return call:
• Company name
• End user name
• Type of system, model number, frequency
• Approximate time in service (warranty), sales order number
• Description of problem
• LED status
• AdminBrowser faults, warnings, and status messages
Table 9-5 Summary of CATV Cable Wiring Problems
Problem Type Message Icon Impact
Loose connec-
tor, shorted con-
ductor or
improper con-
nection to the
shield.
None
High phase noise, degraded signal on both
Downlink and Uplink (high bit error rate)
• No communication with RAUn
RAU unable to communicate with Hub,
degraded performance or RAU off-line
• Portn UL RF path loss is too high
Increased ripple in the uplink path, decreased
UL gain, or no UL gain
• The DL RF path loss is too high
Increased ripple in the downlink path, RAU
off-line
•RAUn over current or port short
RAU will not power on.