User's Manual

Maintenance and Troubleshooting
Page 184 InterReach Fusion Wideband Installation, Operation, and Reference Manual
© 2015 TE Connectivity D-620616-0-20 Rev K • TECP-77-044 Issue 9 • March 2015
Troubleshooting Using AdminBrowser
Use AdminBrowser software to determine the current faults and warnings for all of the units in
the system. To troubleshoot, start with the Fusion Main Hub’s faults AND warnings, then proceed
to each of the Expansion Hubs, finishing with each of the RAUs.
NOTE: AdminBrowser v1.00 displays events (faults, warnings, or status messages) depending on your
view preference. To change your view preference, refer to “View Alarm Preferences” on page 39.
System Troubleshooting
Do the following to get a list of warnings and system status:
1 Log in to
AdminBrowser.
2 Click System Information.
3 Click Get Faults, Warnings and St
atuses.
This gives the present status of the system, which is dependen
t on the View Preferences for all
components.
Faults usually impact service; warnings may impact service; status
messages
contain information
that should not be ignored, but indicate conditions that do not generally impact service.
NOTE: System commands can take longer to execute compared to component commands.
NOTE: This RAU icon indicates there is fault on the RAU. This icon indicates a disconnected
device. You cannot request status on a disconnected device.
Troubleshooting Recommendations
Some actions that you can take, depending on the device fault or warning include, are as follows:
• Hardware fault
s on Expansion Hub.
– Try swapping fiber with another Expansion Hub at the Main Hub.
– Try cleaning the fiber and the fiber ports with alcohol foam tip
swab and compressed air;
see “Cleaning the Fiber Ports” on page 182.
– Power cycle the Expansion Hub.
• In AdminBrowser, under Alarms, click
CLEAR ALL DISCONNECTS at the Fusion Main Hub.
• Power cycle the Fusion Main Hub.
• For RAU hardware faults, try moving a working CATV to the suspect port and verifying t
hat
the RAU comes up OK.
• Try iso
lating the system components:
– Check to s
ee if the whole system is effected or a portion of the system.
– If the whole system is effected, disconnect the DAS system fro
m the RF source and see if
the RF source is working.
– Continue to isolate by disabling portion
s of the system. In AdminBrowser, under System
Configuration, click Show System Tree, select a component, and then click Set Out of
Service/Set in Service.