User's Manual Part 2

Maintenance, Troubleshooting, and Technical Assistance
Page 184 InterReach Fusion Wideband Installation, Operation, and Reference Manual
© 2013 TE Connectivity Ltd D-620616-0-20 Rev H • TECP-77-044 Issue 7 • May 2013
TROUBLESHOOTING
NOTE: Fusionhasnous er‐serviceableparts.FaultyorfailedunitsarefullyreplaceablethroughTE;see
“Service”onpa
ge182.
Sourcesofpotentialproblemsinclude:
• Faultycablin
g/connector
• Malfunctio
nofoneormoreFusioncomponents
• Antenna,bases
tation,orrepeaterproblem
• Ext
ernalRFinterface
• Trippedcircuitbreaker
• Equipmentisnotgrounded
• UsinganEthernetcrossovercab
lethatdoesnotsupportfullhardwarehandshakingwhen
usingAdminBrowser
NOTE: Faultycablingisthecauseofavastmajorityofpro blems.AllCATV75Ohmcableshouldbetested
to TIA‐570‐B specifications. The RAU will be damaged if the cable connector is not installed
properly.
YoumustuseAdminBrowserfortroubleshootingthesystem,usetheLEDsonlyasbackuporfor
confirmation.
Ifyoucannotdeterminethecause
ofaproblemafterfollowingtherecommendedprocedures,call
theTECustomerSupportTeam.Forinformationonhowtocontactus,see“Service”onpa
ge182.
Pleaseprovidethefollo
winginformation:
• Serialnum
beroftheunit
• Descrip
tionoftheproblem
• Us
eAdminBrowser1.00toaccessSpecialFeatures,thentheGetServiceInformationwindow.
SaveandemailthisfiletoTE.
• Wh
atisthelengthoftheCATVcable?Whattypeisit(forexampleRG‐6)?
• StatusoftheL
EDsontheunit
• Wastheunitpowercycled?