User Manual

ADCP-75-110 • Issue 2B • July 2001
Page 58
© 2001, ADC Telecommunications, Inc.
6.5 Replacement/Spare Products
Replacement parts, including, but not limited to, button caps and lenses, lamps, fuses, and
patch cords, are available from ADC on a special order basis. Contact BCG Technical
Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or Canada) or 952-946-
3475 (outside U.S.A. and Canada) for additional information.
Spare Products and accessories can be purchased from ADC. Contact Sales Administration at
1-800-366-3891, extension 63000 (in U.S.A. or Canada) or 952-946-3000 (outside U.S.A. and
Canada) for a price quote and to place your order.
6.6 Returned Material
Contact the ADC Product Return Department at 1-800-366-3891, extension 63748 (in U.S.A.
or Canada) or 952-946-3748 (outside U.S.A. and Canada) to obtain a Return Material
Authorization number prior to returning an ADC Product.
All returned Products must have a Return Material Authorization (RMA) number clearly
marked on the outside of the package. The Return Material Authorization number is valid for
90 days from authorization.
6.7 Customer Information and Assistance
For customers wanting information on ADC products or help in using them, ADC offers the
services listed below. To obtain any of these services by telephone, first dial the central ADC
telephone number, then dial the extension provided below.
The central number for calls originating in the U.S.A. or Canada is 1-800-366-3891. For calls
originating outside the U.S.A. or Canada, dial country code “1” then dial 952-946-3000.
Sales Assistance
Extension 63000
• Quotation Proposals
• Ordering and Delivery
• General Product Information
Systems Integration
Extension 63000
• Complete Solutions (from Concept to Installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (Upstream or Downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
BCG Technical Assistance
Center
Extension 63475
E-Mail: [e-mail]
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (Product-Specific)
• Installation and Operation Assistance
• Troubleshooting and Repair
Product Return Department
Extension 63748
E-Mail: repair&[e-mail]
• ADC Return Authorization number and instructions
must be obtained before returning products.
Product information may also be obtained using the ADC web site at www.adc.com or by
writing ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, MN 55440-1101,
U.S.A.