User Manual

ADCP-75-110 • Issue 2B • July 2001
Page 57
© 2001, ADC Telecommunications, Inc.
6 GENERAL INFORMATION
6.1 Warranty/Software
The Product and Software warranty policy and warranty period for all ADC products is
published in ADC’s Warranty/Software Handbook. Contact the Broadband Connections
Group (BCG) Technical Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or
Canada) or 952-946-3000 (outside U.S.A. and Canada) for warranty or software information
or for a copy of the Warranty/Software Handbook.
6.2 Software Service Agreement
ADC software service agreements for some ADC Products are available at a nominal fee. Contact
the BCG Technical Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or Canada)
or 952-946-3000 (outside U.S.A. and Canada) for software service agreement information.
6.3 Repair/Exchange Policy
All repairs of ADC Products must be done by ADC or an authorized representative. Any
attempt to repair or modify ADC Products without authorization from ADC voids the
warranty.
If a malfunction cannot be resolved by the normal troubleshooting procedures, contact BCG
Technical Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or Canada) or
952-946-3000 (outside U.S.A. and Canada). A telephone consultation can sometimes resolve a
problem without the need to repair or replace the ADC Product.
If, during a telephone consultation, ADC determines the ADC Product needs repair, ADC will
authorize the return of the affected Product for repair and provide a Return Material
Authorization number and complete shipping instructions. If time is critical, ADC can arrange
to ship the replacement Product immediately. In all cases, the defective Product must be
carefully packed and returned to ADC.
6.4 Repair Charges
If the defect and the necessary repairs are covered by the warranty, and the applicable warranty
period has not expired, the Buyer’s only payment obligation is to pay the shipping cost to
return the defective Product. ADC will repair or replace the Product at no charge and pay the
return shipping charges.
Otherwise, ADC will charge a percentage of the current Customer Product price for the repair
or NTF (No Trouble Found). If an advance replacement is requested, the full price of a new
unit will be charged initially. Upon receipt of the defective Product, ADC will credit Buyer
with 20 percent of full price charged for any Product to be Out-of-Warranty. Products must be
returned within (30) days to be eligible for any advance replacement credit. If repairs
necessitate a visit by an ADC representative, ADC will charge the current price of a field visit
plus round trip transportation charges from Minneapolis to the Buyer’s site.