User's Manual

ADCP-75-130 • Issue 3C • August 2006

Page 65

7.4 Repair Charges

If the defect and the necessary repairs are covered by the warranty, and the applicable

warranty period has not expired, the Buyer’s only payment obligation is to pay the shipping

cost to return the defective Product. ADC will repair or replace the Product at no charge and

pay the return shipping charges.

Otherwise, ADC will charge a percentage of the current Customer Product price for the repair

or NTF (No Trouble Found). If an advance replacement is requested, the full price of a new

unit will be charged initially. Upon receipt of the defective Product, ADC will credit Buyer

with 20 percent of full price charged for any Product to be Out-of-Warranty. Products must be

returned within (30) days to be eligible for any advance replacement credit. If repairs

necessitate a visit by an ADC representative, ADC will charge the current price of a field visit

plus round trip transportation charges from Minneapolis to the Buyer’s site.

7.5 Replacement/Spare Products

Replacement parts, including, but not limited to, button caps and lenses, lamps, fuses, and patch

cords, are available from ADC on a special order basis. Contact the Technical Assistance Center

at 1-800-366-3891, extension 73476 (in U.S.A. or Canada) or 952-917-3476 (outside U.S.A. and

Canada) for additional information.

Spare products and accessories can be purchased from ADC. Contact Sales Administration at

1-800-366-3891, extension 73000 (in U.S.A. or Canada) or 952-938-8080 (outside U.S.A. and

Canada) for a price quote and to place your order.

7.6 Returned Material

Contact the ADC Product Return Department at 1-800-366-3891, extension 73748 (in U.S.A.

or Canada) or 952-917-3748 (outside U.S.A. and Canada) to obtain a Return Material

Authorization number prior to returning an ADC Product.

All returned Products must have a Return Material Authorization (RMA) number clearly

marked on the outside of the package. The Return Material Authorization number is valid for

90 days from authorization.