User's Manual

Table Of Contents
Maintenance, Troubleshooting, and Technical Assistance PRELIMINARY
10-2 InterReach Unison User Guide and Reference Manual
PN 8700-10
620003-0
10.2 Troubleshooting
NOTE: Unison has no user-serviceable parts. Faulty or failed units are fully
replaceable through LGC Wireless.
Sources of potential problems include:
Malfunction of one or more Unison components
Faulty cabling/connector
Antenna, base station, or repeater problem
External RF interface
NOTE: Faulty cabling is the cause of a vast majority of problems. All
Cat-5/6 cable should be tested to TIA/EIA 568-A specifications.
It is recommended that you use the AdminManager for troubleshooting the system,
and use the LEDs as backup or for confirmation. However, if there are communica-
tion problems within the system, the LEDs may provide additional information that is
not available using AdminManager.
To begin troubleshooting, use the AdminManager software to determine the current
faults and warnings for all of the units in the system. To troubleshoot, start with the
Main Hub’s faults and warnings, then proceed to each of the Expansion Hubs, finish-
ing with each of the RAUs.
If you do not have a PC with AdminManager available, the LEDs provide a minimal
set of diagnostic information.
If you cannot determine the cause of a problem after following the recommended pro-
cedures, call LGC Wireless customer help hot line:
1-800-530-9960 (U.S. only)
+1-408-952-2400 (International)
+44(0) 1223 597812 (Europe)