User's Manual

Table Of Contents
x UltraWAVE BTS Installation and Commissioning Guide, Release 6.5A
Updates to this manual will be posted on the interWAVE Communications, Inc. Customer Service
Website at http://www.iwv.com/custsupport. Registered interWAVE customers can access the
interWAVE on-line information and support service, available 24 hours a day, seven days a week. The
interWAVE on-line service provides users with a wealth of up-to-date information, with documents being
added or updated each month.
Customer Support Services
interWAVE has regional customer service centers that handle day-to-day customer issues. Each center
is staffed with a local technical support group. The exact services to be performed by the interWAVE
Customer Service department are specified in a support contract. Below is an example of the types of
services available:
telephone support
site surveys
installations
off-line and on-line commissioning
network integration activities
troubleshooting and fault isolation
escalation of problems to appropriate interWAVE technical departments
interWAVE can physically perform all or a portion of these processes for the operator, as specified in
the support contract. The Customer Service department can also provide documentation outlining
corrective and preventive maintenance procedures and troubleshooting guides for fault isolation.
Contact your local Sales Support office
, or interWAVE headquarters directly via the Internet at
http://www.iwv.com.
If possible, please have the following information available when making a call:
site number or name
full description of product(s) (e.g., model and part number) and configuration
serial number of product(s)
purchase order number
For support on installing or configuring all interWAVE GSM, DCS or PCS equipment, contact your
Regional interWAVE Customer Service Center
at:
+852.2574.1922 or asia_support@iwv.com.hk -- Asia and Pacific Rim
+1.866.306.1263 or usa_support@iwv.com -- North and South America, Europe, Africa,
and Middle East
or via the Internet at http://www.iwv.com/custsupport.