User guide

iGuard/inSight User Guide
Release 7.0.0.4
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Change Owner of a Case
1. Go to the Case tab.
2. Select Details for the case you want to modify.
3. Under Case Details, pull down the Owner menu. Groups or individual users may own
cases.
4. Select the new owner.
5. Apply.
Tip: If the owner you want to select is not listed, add a new user, then return to this window
and complete the reassignment process.
Change Priority of a Case
1. Go to the Case tab.
2. Select Details for the case you want to modify.
3. Under Case Details, pull down the Priority menu.
4. Select the new priority.
5. Apply.
Change Resolution of a Case
1. Go to the Case tab.
2. Select Details for the case you want to modify.
3. Under Case Details, pull down the Resolution menu.