User guide

Reconnex Corporation

Release 7.0.0.4

Note: Processing time depends on the size of the file. If you have to wait for completion of the

export task, the Status column will tell you it is In Progress.

4. Click on the zip file to open it, or save it to disk.

5. Click OK.

Note: You must have permission to export cases. To check your permissions, go to System >

System Administration > User Administration > Users and click Details to find out what

group you are in. Then go to Groups > Details > Task Permissions > Case Permissions to

see if the Export Case box is checked.

Delete a Case

You cannot delete a case, but you can change its status.

Add to an Existing Case

While you are evaluating incidents and violations on your dashboard, you may come across some

that are related to a previous case you have filed. If so, you can assign those incidents to a case

that has already been filed.

Suppose you find instances of Visa and MasterCards being released while you are investigating

the hits found by your PCI compliance policy, and you put those incidents into a case.